Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
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Oh no, I'm so sorry they are returning your item too. It seems like they are not keeping any items anymore. I think all sellers should remove their items and then maybe Tradesy will realize that they need sellers to survive!!!
I think Tradesy has too many returns and they are just returning all items to sellers. I have had it with them. My item better be in the same condition as when I shipped it out. I still have not received it back yet.
What is going on is that they are in desperate financial straits and are attempting what they can to stay in business. But it is having the opposite effect of driving fed up sellers away so it’s just going to be a drain circling phenomenon.
Their returns model is not feasible. They should just switch to the Poshmark model where everything is final sale. Poshmark seems to be doing quite well.
Thank you Gennas. To think about it, it's a scam. Explanation "we can't determine market value" doesn't make sense. Tags or no tags attached. Aren't we paying commission to them for intermediary services and their expertise? They increased commission under condition "we take care of returns so you don't have to". Now they are not doing any job and just take money from customer (and give her site credit) and return item to seller.
So we're paying commission to multiple people who are hired to tell us lie through their teeth.
Then they are holding MY money from sales for almost 2 months. Technically, funds become MINE at the moment the item is delivered. Plus escrow window, OK. But I was able to transfer funds even before 4-days inspection window by emailing CS and informing them that customer is happy. Holding money for fake reasons is a financial fraud.
Tradesy is hanging by the thread.
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At this point Tradesy is not seller or buyer friendly.
As sellers, you're more than likely asked to take your item back. As a buyer, if you file for INAD, they're likely not going to side with you (unless it is grossly misrepresented) and give you credit while forcing your seller to take the item back. This is what has become the norm when I read this thread.
As promised, I am back to update on my situation with Tradesy. After returning the bag with the wobbly lock, Tradesy said that the bag was not like this when it was in their possession. I responded and told them why would you ship a $3.5k purchase just in a box, no padding? They didn't respond and just went ahead and sent the item back. My husband decided that he was going to refuse delivery, but our carrier went ahead and bypass the signature confirmation (signed it himself) and left the package at our doorstep. Upset, my husband marched into USPS consumer affairs and asked them why they allowed delivery on a SC package when no one was home. The person was able to look up the GPS coordinates and confirm that the package was signed and delivered no where near our home. And it turned out it happened the same way the first time. So my husband got USPS to call Tradesy to tell them that this package was misdelivered twice and that the recipient wanted to refuse the package, even though tracking says delivered. The Tradesy CS agreed, based on those circumstances, that the package should be refused. So the bag went back to Tradesy. They reopened our case and decided to give us a refund as a courtesy.
I wanted to follow up with the bag to see if they would disclose the damage when they relisted. To my surprise, not only did they list the lock as broken, but there was also a ripped handle. The second time that the package came, it was definitely not opened. We returned it the same way it was sent. My husband thinks that because Tradesy got USPS to admit fault for misdelivering, they went ahead and damaged the bag to claim insurance. I'll attach a photo of the damage. As a long time LV lover/buyer, I know how these bags are constructed and there is absolutely no way this could have happened in transit, no padding and all. This kind of damage was done on purpose. Notice that the strap is held down by the rivets. For the strap to tear like so, someone had to be pulling at it to cause the rip. A bag bouncing around in transit could not have caused this damage.
So those who are still sticking it out on Tradesy, whether you're selling or buying, just beware. And if you're buying from a Tradesy closet, it is probably best to start video recording yourself opening their packages.
As sellers, you're more than likely asked to take your item back. As a buyer, if you file for INAD, they're likely not going to side with you (unless it is grossly misrepresented) and give you credit while forcing your seller to take the item back. This is what has become the norm when I read this thread.
As promised, I am back to update on my situation with Tradesy. After returning the bag with the wobbly lock, Tradesy said that the bag was not like this when it was in their possession. I responded and told them why would you ship a $3.5k purchase just in a box, no padding? They didn't respond and just went ahead and sent the item back. My husband decided that he was going to refuse delivery, but our carrier went ahead and bypass the signature confirmation (signed it himself) and left the package at our doorstep. Upset, my husband marched into USPS consumer affairs and asked them why they allowed delivery on a SC package when no one was home. The person was able to look up the GPS coordinates and confirm that the package was signed and delivered no where near our home. And it turned out it happened the same way the first time. So my husband got USPS to call Tradesy to tell them that this package was misdelivered twice and that the recipient wanted to refuse the package, even though tracking says delivered. The Tradesy CS agreed, based on those circumstances, that the package should be refused. So the bag went back to Tradesy. They reopened our case and decided to give us a refund as a courtesy.
I wanted to follow up with the bag to see if they would disclose the damage when they relisted. To my surprise, not only did they list the lock as broken, but there was also a ripped handle. The second time that the package came, it was definitely not opened. We returned it the same way it was sent. My husband thinks that because Tradesy got USPS to admit fault for misdelivering, they went ahead and damaged the bag to claim insurance. I'll attach a photo of the damage. As a long time LV lover/buyer, I know how these bags are constructed and there is absolutely no way this could have happened in transit, no padding and all. This kind of damage was done on purpose. Notice that the strap is held down by the rivets. For the strap to tear like so, someone had to be pulling at it to cause the rip. A bag bouncing around in transit could not have caused this damage.
So those who are still sticking it out on Tradesy, whether you're selling or buying, just beware. And if you're buying from a Tradesy closet, it is probably best to start video recording yourself opening their packages.
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That's horrible. Tradesy would claim anything not to keep the item. The worst part is it takes so much time and efforts to fix issues with Tradesy, it's not worth the money. Did you file chrageback or PayPal claim? they will need all the tracking, and you have the case with all the fake signatures.
As for financial fraud, I have a point here. I know for sure money can be transferred on the next day (at the end of 4-day inspection hold). But they are holding and using funds for almost 2 months without being a bank or a financial institution, they don't hold a licence as such. The reasons they give is a pure lie.
For example, Etsy that has their own payment processing don't want to hold your funds (balance) for longer than a month since payment date because they are not allowed to do so by regulation. PayPal can do because they are a financial institution.
For example, Etsy that has their own payment processing don't want to hold your funds (balance) for longer than a month since payment date because they are not allowed to do so by regulation. PayPal can do because they are a financial institution.
Our case has been solved for quite a few weeks now. I just wanted to get that letter from AMEX to confirm that everything was done before I posted.
I filed a chargeback with AMEX because that was the payment method that my husband used when he purchased the item. AMEX issued us the credit back once they were able to see that we attempted to send the item back. I sent them the screenshot of the description, which at the time said it was new without tags. I also sent them a video of the wobbly lock, so they ruled in my favor once I had tracking showing that it was delivered back at Tradesy. However, Tradesy wouldn't take it back so my husband decided to refuse the delivery on the second attempt but was unable to do so because the mailman went ahead and signed for us. That's when USPS got involved and sent all of the delivery information to Tradesy which showed that both times, the package was signed and delivered not at our residence. I think Tradesy allowed the return to go thru then because they now had the needed information to file an insurance claim with USPS (i.e. misdelivery led to customer receiving damaged package). Although, the USPS agent did tell my husband that sometimes the mailman will sign and scan the package in the trucks and the trucks are not in front of the residence so that's why the GPS will log it as being delivered not at the intended residence (doesn't mean that the mailman did misdeliver IYKWIM).
Anyways, I just thought the whole thing was handle miserably by Tradesy and especially how the bag was relisted with the new defects, just sketchy all around. Figured I share my experience so others can proceed with caution when dealing with this company.
Many mail carriers do this even though it is against USPS rules. I'm thankful that I have a good carrier now.
I'm happy to hear your bank stepped in and it's a happy ending for you given all the efforts and time spent.
Sadly, this thread became more like fraud chronicles now rather than sharing experience about selling on a legitimate platform. or what did they claim initially "women to women" marketplace? right...
That’s why I pulled all my items off Tradesy and put them on Poshmark. You get your money within a week on poshmark. My sister waited over two months to get her funds. It was not this way three years ago.