It only takes one seller to find a class action lawyer willing to take the case on a contingency basis and join in all the sellers who have had their items returned based on fake market value or incorrect authenticity etc especially for sellers who had listed items prior to the new return policy. They hire 20 year olds that couldn't afford to buy most of the items listed and who haven't even heard of some of the vintage designers and give them google and say go find market value. And when they are faced with vintage items that you can't buy anywhere else because that's the beauty of vintage - its in someone's closet and unless the sell it - you can't have - they are impotent. If a buyer is willing to pay that price - that's the market value. Try telling Sothebys that they are auctioning off priceless paintings at too high rate - LOL. Anybody in the appraisal business could rip a hole through Tradesy so wide it will be paying us sellers off until we put it out of business. I bet one of the other platforms - Poshmark or Mercari - has investors that would LOVE to provide us with a lawyer.
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Hi everyone.
I haven't posted online much lately, but have been selling on Tradesy since 2014 (hundreds of thousands of dollars worth of items over the year). Recently, every time a buyer returns an item (always for reasons of size, changing their mind etc), tradesy finds a way to force the return back to me. This time, it was for a pair of brand new black suede Louboutin booties listed at over 60% off retail, because they "can't determine fair market value." I haven't been able to go through this whole thread yet, but I would imagine when I do I will see a lot of complaints about this. I have issues of course with the fact that they're changing the definition of an already existing term - fair market value, and that they are supposed experts in their fields who can't determine the fair market value of anything. I had asked them, what happens to the original payment when these items are taken from us? Are they refunding the buyer their original payment method, as they should, or giving them a credit? They told me they offer either option to the buyer. I really don't trust anyone from Tradesy as far as I can throw them. Can anyone confirm whether they're actually offering to refund the buyer their original payment? My issue if they weren't, is that they would be both taking the money from the sale (thus accepting the market price determined by the buyer and seller), and then denying the seller that sale on the basis of market price, which I imagine would be a class action waiting to happen. I just have a hard time trusting them. I mean we all know they're lying to our faces when they say they can't determine the fair market value, which really means "we wasted way too much money our first few years in business and now have to force as many returns as possible to reduce our massive inventory intake. Anyways, I'll read through old posts. But curious to know if they're playing me in regards to how they're really handling these returns.
I haven't posted online much lately, but have been selling on Tradesy since 2014 (hundreds of thousands of dollars worth of items over the year). Recently, every time a buyer returns an item (always for reasons of size, changing their mind etc), tradesy finds a way to force the return back to me. This time, it was for a pair of brand new black suede Louboutin booties listed at over 60% off retail, because they "can't determine fair market value." I haven't been able to go through this whole thread yet, but I would imagine when I do I will see a lot of complaints about this. I have issues of course with the fact that they're changing the definition of an already existing term - fair market value, and that they are supposed experts in their fields who can't determine the fair market value of anything. I had asked them, what happens to the original payment when these items are taken from us? Are they refunding the buyer their original payment method, as they should, or giving them a credit? They told me they offer either option to the buyer. I really don't trust anyone from Tradesy as far as I can throw them. Can anyone confirm whether they're actually offering to refund the buyer their original payment? My issue if they weren't, is that they would be both taking the money from the sale (thus accepting the market price determined by the buyer and seller), and then denying the seller that sale on the basis of market price, which I imagine would be a class action waiting to happen. I just have a hard time trusting them. I mean we all know they're lying to our faces when they say they can't determine the fair market value, which really means "we wasted way too much money our first few years in business and now have to force as many returns as possible to reduce our massive inventory intake. Anyways, I'll read through old posts. But curious to know if they're playing me in regards to how they're really handling these returns.
They’re pretty much dumping all returns back on sellers now. They will give you some cookie cutter excuse but they’re doing it to all sellers. I pulled most of my listings from Tradesy for this reason. I only left up a few final sale items (swim and bridal). I suggest transitioning over to other sites for selling.
They dump Mass market items back on sellers too. Just assume now that if you sell something on Tradesy and the buyer changes her mind it will be dumped back on you.
There’s no strong class action unfortunately. Tradesy has covered its butt but adding to its TOS that it reserves the right to return an item to a seller FOR ANY REASON. The answer is to no longer sell on Tradesy. When enough sellers leave they will have to change their policies or they will go out of business and buyers will follow the sellers to other sites.As a buyer, my understanding is once the item is purchased & should the buyer not be happy, the item
can be returned for a Tradesy site credit within 4 days.
If authenticity is questioned & verified by a third party source, the buyer receives a full refund.
I have purchased several high end items & after speaking with client services I did not want any site
credit for any future purchases so I was very selective about knowing my items were authentic & wanted to be
clear about their policies
The condition/description & how sellers grade their items can be improved, IMO
can be returned for a Tradesy site credit within 4 days.
If authenticity is questioned & verified by a third party source, the buyer receives a full refund.
I have purchased several high end items & after speaking with client services I did not want any site
credit for any future purchases so I was very selective about knowing my items were authentic & wanted to be
clear about their policies
The condition/description & how sellers grade their items can be improved, IMO
I just wish there was another site for me to go to. I average about 2 sales/week on Tradesy. When they changed their policies a couple months ago, I put items on Mercari and Poshmark -- I haven't received a single sale on either.
To answer your question, the buyer gets a site credit. Tradesy keeps the money. Confirmed it personally with several of my buyers, whose items were returned to me by Tradesy for fair value reason. I also know a couple of other Tradesy sellers, whose buyers also confirmed that they get the site credit and NOT the actual refund. The only time they get the actual refund if the item was not as described and confirmed not to be as described BY Tradesy.
Same exact thing happening here. I am so angry that I put my closet on vacation for the summer until I figure out if its worth selling there anymore. I think they have these 20 year old kiddies google the item. If they find it on ebay or wherever - they use that as the market price and if you are higher - you get it back. If they can't find the same item anywhere - and they will NEVER find ANY of my things since I sell all VINTAGE - they say they can't find the market price and you get it back. I'm pretty sure they spend 2 seconds on google. I emailed my sellers and asked them why they returned - they all said they gave me the highest ratings and my items were in excellent condition but too big, small etc (I DO put the exact measurements so seriously - why are buyers retarded like that?USE THE MEASUREMENTS!) but anyway - I'm on Tradesy vacation. Perhaps permanently. I shipped my bag out about the 3rd and STILL haven't gotten it back. I told Tradesy I am going to send them a rental bill.
Last edited:
Did exactly the same thing here and had a few sales on Mercari but only small items and home items I couldn't list on Tradesy anyway. I even decided, against my better judgment, to list 25 items on Ebay despite their GTC requirement. I figure the 25 will never hit my 50 free limit even when they count the 1st and 31st of a month so I won't get listing fees but ONLY. I used to have a couple hundred items listed there but I removed them all. Looks like I'm going to study Facebook groups and look for sales groups and pages in my neighborhood. A friend of mine does it and says she sold a lot but also she also loves LET IT GO and doesn't mind having to set up "meets" to exchange product for money. Completely different animal.
That’s only part of the picture. If the item is authentic and as described but the buyer changes her mind or it doesn’t fit the buyer can sent the item back for a Tradesy credit. Tradesy used to keep those items to sell from their in house closets and the sellers would keep the money from the sale. The big uproar is that Tradesy is no longer keeping the items and is dumping them back on sellers even if the sellers went out of their way to accurately describe the item. If you are a large business seller and are cool with taking returns that’s all good, but for smaller sellers we have no option to opt out of the return program like on other sites.
I have had some success on Poshmark. If you want to PM me your closet name I am happy to look at it and see if I can offer any suggestions.
I returned an item to Tradesy recently for SNAD (there was a big dent in the side of the bag that was not described/shown), and they said it was as described and gave me site credit. I would guess they very rarely give refunds these days.
They are playing both sides. I bet it was returned to the seller. If you contacted the seller and found out this was the case, I would insist on the refund.