Now I share that concern, Tradesy may have cash problem. For instance, recent promos were great, biggest ever for $120 off. but it didn't generate any sales for me (only one for $100 which is not about codes). Traffic dried up - very few favorites for new listings because Tradesy doesn't invest in traffic and they are burning cash. So they came up with "wonderful idea" to push returns on sellers for any item they want. we knew they do it for awhile for non-existent reasons (non-existent odor, non-existent scratches etc). now they came up with "legitimate" reason to do so, or so they think.
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
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Do you think they are sending all returns back to the sellers? Is there a way to tell if any new items have been added to their closets?
I had 2 items that the buyers told me they were returning in the past month -- one because the jeans didn't fit and the other because she didn't like the bag. Both sold for about $100. Tradesy did release the funds to me for both. I rarely have anything priced over $500 so I'm wondering if this is a way for them to return the high ticket items that are returned.
I really hope it doesn't affect sellers of cheaper items. I don't have anything over $300. Most of my stuff is between $50 and $100.
The fact that some of the comments said that Tradesy did this months after the sale makes me think they tried to sell it and gave up after awhile. I have one item returned that is still up for sale by Tradesy. I sold it at the end of December. They have it priced much higher than I sold it for so if they pull that priced over market stuff with me, I'll be mad.
I think Tradesy has some algorithm to decide to send items back or to resell them based on number of returned items accumulated in their closet and their cashflow. If it's too many and not enough cash at the moment they would send everything back to sellers. In better times they can resell returns themselves. I'm just observing how sellers complained here that returns were pushed on them approximately at the same time for bunch of different reasons. Tradesy has their high and lows.
oh that's what it is... new policy. I just had an e-mail that my item is being returned to me though it was exactly as described, every single detail.
After a thorough review, we are not able to accept it as a return for the following reasons:
- Your item is more worn or damaged than our definition of Gently Used. Therefore, we cannot accurately determine a fair resale price and cannot accept it as a return. You're welcome to re-list the item, but we're unable to cover the item under our Return Policy.
That's a pain. I have one I just shipped out yesterday. Now I have to worry about it coming back.
I'm reading a post of closet full of cash. shocked
so now they will reject all the returns?
I just don't get it, if they don't want to deal with returns, they may stop accepting returns like posh or make a seller decide whether to do it or not - like ebay. how can they force sellers to accept returns and how come they didn't announce these HUGE changes?
Exactly! I wonder if there could be a lawsuit for substantially changing the rules without informing the sellers. It still says Tradesy will take returns at no cost to you when you list, but there is a link to the policy. But I haven't put up anything new in a long time, so when I put them up, this policy wasn't in effect. I effectively agreed to the policy that was in effect at the time I listed, not the current policy.
It would be better for sellers if they gave us an option to not accept returns at all, and have that passed onto the buyer, like they do on other sites. Then allow the sellers that wanted to accept returns, accept them.
they know that dealing with returns is their important competitive advantage.
we'll see how far it will go. if they start returning all returned items to me, I'm not sure I will stay with them
they preferred to lose sellers than buyers by making this choiceyou may send them email. I did and nobody responded so far. I guess they are cooking a canned response.they know that dealing with returns is their important competitive advantage.
we'll see how far it will go. if they start returning all returned items to me, I'm not sure I will stay with them
I'm just FREAKING OUT. I have more than $25k in pending payouts. I'm removing most of my listings until I get any clarification from them. It seems what I feared the most is happening, they ARE going DOWN. It seems that they don't have enough money to pay out sellers and that's why sending the returns back so they can get some money.
Also, just tried calling them. Before when I called someone would always respond, now it went straight to a voice mail saying something like "We are currently unavailable due to a team meeting. Send us am email to ...."
What is going on?!?
I'm worried about my money!
Do they send some kind of email before they return an item?
Also, just tried calling them. Before when I called someone would always respond, now it went straight to a voice mail saying something like "We are currently unavailable due to a team meeting. Send us am email to ...."
What is going on?!?
I'm worried about my money!
Do they send some kind of email before they return an item?
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Yes they send an email stating they are sending your item back to you and providing the tracking number.
Ugh. What a mess.
I'm worried too. not about my current payouts, I have something like $140 pending. But Tradesy has practice of reversing old payments, bec someone claims something half a year after the purchase.
Unfortunately, they send email about return after it's already shipped it to you, meaning that the item is already on the way and you can do nothing about it. It's too late to send them email and be heard, they don't want to hear your side of the story.