I ended up getting a full refund from Tradesy because they also did not believe that the seller was honest. They reached out to them multiple times because of how long it took them to ship the item & to even cancel the item. I was surprised to get my refund in the oroginal form of payment, not store credit. That was the first time I used Tradesy so I didn’t know to ask the questions before buying. I thought it was like Yoogi’s Closet where the product comes directly from the company and is authenticated befor they even sell it. Next time I will do better research.You should have asked BEFORE you bought it - NOT after. Seller is under no obligation to cancel the sale. I have cancelled before when a buyer asked me to because they realized they ordered the wrong size but I hadn't pulled the item to ready it for shipping so it was no big deal although to Tradesy it was a bump on my record because if a seller cancels too many sales- they can get their account suspended so sellers don't like having to cancel. If the seller isn't responding - they are probably pissed you didn't ask your questions BEFORE you bought it and don't want to cancel. If they ship and you really don't want it - you will have to return it to Tradesy for a site credit. If they think it really is a fake, you might be offered your money back.