So today was Lowballer Thursday. A user was pestering me and now her user name reads Tradesy User. I'm guessing she was blocked or banned.
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
Im here to vent about an awful Tradesy seller experience. I've bought and sold from there, which has been fine up until now.
I sold a BEAUTIFUL Proenza Schouler Navajo blanket ps1 keep all. It was in absolutely excellent condition, and it hurt to let go of it, but I rarely ever used it (hence great condition) so it had to go.
I got an email today telling me that it was being returned to me and that they found it to be inauthentic. The reasons they gave for its "inauthenticirty" indicated that their authentication team is either visually impaired, inexperienced with proenza, or some combination of both.
Furhermore, the item was removed from my account completely, and now I'm sure I'll have hoops to jump through to make them realize the error and reinstate my bag (and, should there be any flag on my account, remove that as well). Forget being out the $ of the transaction... Being told my 100% authentic bag was a fake? Unacceptable from a service like this.
I do want to give them the benefit of the doubt - maybe their team is so used to dealing with bad LV & Chanel fakes that they just don't know... But overall very disappointing. Debating removing all my active listings. I do loads of designer reselling, and I've never had trouble like this with eBay.
Anyway. ::rant over:: thanks for listening, purse friends.
I sold a BEAUTIFUL Proenza Schouler Navajo blanket ps1 keep all. It was in absolutely excellent condition, and it hurt to let go of it, but I rarely ever used it (hence great condition) so it had to go.
I got an email today telling me that it was being returned to me and that they found it to be inauthentic. The reasons they gave for its "inauthenticirty" indicated that their authentication team is either visually impaired, inexperienced with proenza, or some combination of both.
Furhermore, the item was removed from my account completely, and now I'm sure I'll have hoops to jump through to make them realize the error and reinstate my bag (and, should there be any flag on my account, remove that as well). Forget being out the $ of the transaction... Being told my 100% authentic bag was a fake? Unacceptable from a service like this.
I do want to give them the benefit of the doubt - maybe their team is so used to dealing with bad LV & Chanel fakes that they just don't know... But overall very disappointing. Debating removing all my active listings. I do loads of designer reselling, and I've never had trouble like this with eBay.
Anyway. ::rant over:: thanks for listening, purse friends.
Hi everyone, i just discovered this forum today because i was looking for other Tradesy sellers. I've been selling on Tradesy since 2014 and it's a slow website for me. Maybe about 10 sales a month, but lately i've encountered a few fraudulent buyers. Plus, it seems Tradesy is enabling them. I sold the purse below to someone and it was delivered on the 17th of August. Here is the link to the original listing
https://www.tradesy.com/bags/white-house-black-market-clutch-blue-21610832/
On the 28th of this month, i got a message from Tradesy stating the item is being returned to me because i did not disclose any damage. I was surprised considering i took pics of every angle of this purse, plus it was purchased from the boutique in pristine condition and never used. I just received the purse back today and i'm incensed! The lady broke one of the crystal flowers on the purse and returned it. It's obvious from my pictures that the item was not shipped to her in that condition. I've attached a pic of what she returned. Does anyone know how i can fight this case? I'm determined to not let this one slide, and i'm pulling all my listings from Tradesy. I have a couple pending sales right now, but i'm scared to sell anything on that website again. I've been selling on Ebay and Poshmark for longer than Tradesy and i've never encountered this kind of blatant disregard for the seller. In addition to holding my money for an insane number of days, Tradesy pulls this stunt? It's unfair to us small business sellers. Please can someone advice on how to pursue this case?
https://www.tradesy.com/bags/white-house-black-market-clutch-blue-21610832/
On the 28th of this month, i got a message from Tradesy stating the item is being returned to me because i did not disclose any damage. I was surprised considering i took pics of every angle of this purse, plus it was purchased from the boutique in pristine condition and never used. I just received the purse back today and i'm incensed! The lady broke one of the crystal flowers on the purse and returned it. It's obvious from my pictures that the item was not shipped to her in that condition. I've attached a pic of what she returned. Does anyone know how i can fight this case? I'm determined to not let this one slide, and i'm pulling all my listings from Tradesy. I have a couple pending sales right now, but i'm scared to sell anything on that website again. I've been selling on Ebay and Poshmark for longer than Tradesy and i've never encountered this kind of blatant disregard for the seller. In addition to holding my money for an insane number of days, Tradesy pulls this stunt? It's unfair to us small business sellers. Please can someone advice on how to pursue this case?
Attachments
best to get the bag independently authenticated and forward the report to their team. I realize it's a jarring experience to be told it's a fake but you have to stay strong and state your facts to make the case. take lots of photos and email to AF or A4U for review. you know your bag better than anyone else, where it was purchased etc so stay focus, and good luck!Im here to vent about an awful Tradesy seller experience. I've bought and sold from there, which has been fine up until now.
I sold a BEAUTIFUL Proenza Schouler Navajo blanket ps1 keep all. It was in absolutely excellent condition, and it hurt to let go of it, but I rarely ever used it (hence great condition) so it had to go.
I got an email today telling me that it was being returned to me and that they found it to be inauthentic. The reasons they gave for its "inauthenticirty" indicated that their authentication team is either visually impaired, inexperienced with proenza, or some combination of both.
Furhermore, the item was removed from my account completely, and now I'm sure I'll have hoops to jump through to make them realize the error and reinstate my bag (and, should there be any flag on my account, remove that as well). Forget being out the $ of the transaction... Being told my 100% authentic bag was a fake? Unacceptable from a service like this.
I do want to give them the benefit of the doubt - maybe their team is so used to dealing with bad LV & Chanel fakes that they just don't know... But overall very disappointing. Debating removing all my active listings. I do loads of designer reselling, and I've never had trouble like this with eBay.
Anyway. ::rant over:: thanks for listening, purse friends.
that's terrible! Unfortunately, I believe it could have happened on ebay or any other site, and most likely, there would be nothing you could do, regardless of the selling site. I know on ebay, they would consider it a case of she said, she said. In other words, there is no way to prove that the buyer received it in perfect condition and is responsible for the damage. She could claim you sent it that way and there would not be any way to prove you didn't. In Tradesy's case, I know they often use returns for events and they could be responsible for the damage, not the buyer. Maybe reach out to the buyer, if you can find her on Tradesy, and ask her.
Yeah, but i've been selling on Ebay and Poshmark for years and they always resolve the case based on the pictures i ncluded. The pics included in the listing clearly display the condition of the bag, Ebay or Poshmark have never just given refund to a buyer without considering the seller's defense. That has never happened in my 8 years on Ebay and my 4+ years on Poshmark.
Then you have had a different experience on ebay than me and many others. I had a buyer return a planner but she only returned the binder and kept all the inserts. I had to give her a refund anyway. Ebay said when someone returns, they can return anything. It wasn't a SNAD return either; it was just a normal return because I accept returns.
So sorry to hear that. Their authentication team is a joke indeed, they may know LV neverfull and that's all about it. I had the same experience with Auth YSL returned to me and it was damaged on top of that. I won and got compensation for damage. Do the followingIm here to vent about an awful Tradesy seller experience. I've bought and sold from there, which has been fine up until now.
I sold a BEAUTIFUL Proenza Schouler Navajo blanket ps1 keep all. It was in absolutely excellent condition, and it hurt to let go of it, but I rarely ever used it (hence great condition) so it had to go.
I got an email today telling me that it was being returned to me and that they found it to be inauthentic. The reasons they gave for its "inauthenticirty" indicated that their authentication team is either visually impaired, inexperienced with proenza, or some combination of both.
Furhermore, the item was removed from my account completely, and now I'm sure I'll have hoops to jump through to make them realize the error and reinstate my bag (and, should there be any flag on my account, remove that as well). Forget being out the $ of the transaction... Being told my 100% authentic bag was a fake? Unacceptable from a service like this.
I do want to give them the benefit of the doubt - maybe their team is so used to dealing with bad LV & Chanel fakes that they just don't know... But overall very disappointing. Debating removing all my active listings. I do loads of designer reselling, and I've never had trouble like this with eBay.
Anyway. ::rant over:: thanks for listening, purse friends.
- authenticate it independently, better with 2 services (it costs $7 or so),
- contact Tradesy CS with screenshots of authentication emails and ask to 1) restore your item, 2) unflag your account, 3) let the customer know that it was authentic.
- if Tradesy doesn't comply file BBB case.
That's terrible. Tradesy recently returned me a scratched and tarnished Tiffany's bracelet covered with oily fingerprints that they held for almost 2 weeks and told me to piss off when I complained. In my case it was not the customer who did damage, she returned it on the next day.
Even though I provided high quality pics that I took before shipping that show perfect condition, they brushed it off saying the images in the listing is THE one and only proof of condition. In my listing images were low quality and you can claim anything you want about condition. But following this logic tradesy should side with you because your images show the crystal was intact.
Good luck with your fight!
PS tradesy emails will be full of "hi there", "thank you so much for contacting us again", "have a nice day". Very immature and passive aggressive.
Yikes! This is my biggest nightmare. Do you ever video record yourself packaging your items? I am a small time seller as well and I do this with all the items I've sold because I don't want some buyer to screw me out of my money or my item, should they decide to return. I also keep my videos in my storage cloud because you just never know when you might need it. I know it's a pain in the butt and awkward to do, but I just do it for peace of mind.
If you don't have any recordings, maybe you can prove to Tradesy that you didn't send the item damaged based on the age of the photos you took of the item...? All the photos you took should have a timestamp on them. I know that sounds silly, but it doesn't hurt to try that. It makes no sense since the pics on your listing clearly show all stars intact.
I print out the Tradsey shipping label then I videotape the label and in the same video videotape the condition of the item thoroughly: top to bottom, side to side, inside, etc..
Yep, I do the exact same. I also take it a step further and video tape myself taking it to the post office and having the postal worker print out the receipt, which I later take a picture of.
I know that is extremely obsessive on my end, but after reading some of these stories here and on other eBay threads, I'm not taking my chances.
I did too with Tiffany's bracelet, I took pictures against the label from different angles and sent about 6 of them to Tradesy. They did not care, never even commented on them, only pointed at listing pictures.
I know this has been discussed before, but I finally got my funds from Tradesy. Here's my timeline for reference:
Item sold: 8/20
Item shipped: 8/21
Customer received: 8/23
Tradesy earnings released: 8/27 midnight PDT (a little over 4 days)
Earnings transferred to Paypal: 8/28
Earnings to hit Paypal Account: 9/1 (4 days)
Going to transfer those funds to my bank account. At least Paypal doesn't hold my money hostage.
Yeah, their "member care" might as well be a joke. The email I got in response was just a regurgitation of the first email notifying me of the return and the "inauthentic" claim w/ same bs [wrong] reasons.
Paying to get my own bag authenticated feels so wrong, but I'm doing it anyway because they seem utterly useless. Such an inconvenience. Very seriously considering pulling all my listings off Tradesy once this is settled.
A new Tradesy email promising changes. They say in the near future they will require 3 pictures per listing, and we'll be informed before it goes into effect. Not true! I listed something a couple days ago and it required 3 photos. Scarves and keychains only have 2 sides to photograph.
They are going to auto-rotate photos for you. Another bad idea! When I list planners, which are binders that should be oriented like a book, they rotate them sideways like a wallet. For that matter, some men's long wallets are meant to be carried upright in a breast pocket, not horizontally. Sometimes I'll shoot from an angle and it looks wrong if the picture is rotated with the top of the bag at the top of the picture. Please leave my pictures alone!
They are going to auto-rotate photos for you. Another bad idea! When I list planners, which are binders that should be oriented like a book, they rotate them sideways like a wallet. For that matter, some men's long wallets are meant to be carried upright in a breast pocket, not horizontally. Sometimes I'll shoot from an angle and it looks wrong if the picture is rotated with the top of the bag at the top of the picture. Please leave my pictures alone!