Wha? Just before vacation I emailed Tradesy and that's what they responded "Tradesy utilizes a tool called Quick Confirm to improve the speed with which you’ll receive your purchase. Quick Confirm gives sellers 3 days from the date an order is placed to confirm they have the order to ship. Sellers have up to 10 days to ship.". 10 days!!
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
They owe you the money. They know she has the bag and the money and should be reimbursed by the buyer.
They shouldn't have issued the refund (IMO) until they heard from you.
That's what I thought and they told me over the phone that by the 10th day the item needs to be in possession of the buyer and I have 7 days to ship.
They said if she never gets back to them they will charge her again (and by "they" I mean some 16yr old I spoke to from CS who said he's not sure what they will do, put me on hold and the said "yeah, we can charge her I think" - not too assuring). I just hope she doesn't cancel her card or something, the fact that she's not responding is shady. What's even crazier is that she lives 3 streets away from me in NYC- WHAT are the chances!!
I would go pound on her door.......like yesterday
They should refund you. And if the buyer doesn't want the bag anymore because they found a new one Tradesy needs to accept it for resale in one of their closets per policy... which they already broke by not following the 10 day rule! I'd send them your tracking with time stamp to show that you mailed before a cancellation.
Fingers crossed they do the right thing! I'd ask for a supervisor if you are dealing with an unhelpful employee.
This! With the police.
I'd think that if you tell them what transpired and that she now has your item and the money, they should be able to find someone to "ask some questions" with you.
either they should a) get the bag back to you (in original condition) or charge her and pay you, b) get the bag to their return closet and pay you. there's a way to intercept the package, IF Tradesy CS were not 16 yo who don't have a slightest idea how things work.
yes, I'm calling today and I want a resolution before the weekend....she had the bag for full 2 days now so she should know if she's keeping it or not. I got the email from Tradesy at 2pm saying it's cancelled and usps accepted the package at 9am. Pretty large window. I cannot believe they don't check the tracking before cancelling or email me asking if im shipping.
That isn't true what Tradesy said. The seller has 3 days to confirm and 10 days to ship. I know because this happened to me recently. Kind of. I never received the bag that I bought though. The seller confirmed immediately and we even talked about what would come with the bag and she EVEN told me she was shipping the next day! 7 days later I still never got a shipping notification or the bag and I reached out to the seller several times and never heard back. I told Tradesy around the 8th day and they said they need to make sure it hasn't shipped first and reach out to the seller themselves. They even told me their policy is 10 days before you can cancel a sale that hasn't shipped. They never heard from her and I got my money back at the end of the 10th day. I was pissed at the seller though.
Something went wrong with your scenario unfortunately. Probably some new guy who didn't know what he was doing. That's scary and I feel for you. I hope they make it right because they caused the problem, not you. You were still within the time frame. But just as my opinion, as a buyer, 10 days is a long time to wait for a bag to ship that you are excited about. If it's more than 4, I'm reaching out to everyone asking when they will ship.
I think it's evil the girl got the bag and it was not kind enough to mention it to someone. I hope she sleeps good at night. Karma will get her one way or another.
just tried it! OMG! That will make my life SO MUCH easier lol
That's what I thought too, I once cancelled the sale on the 11th day since they said I needed to wait 10. Now they told me by the 10th day they buyer needs to have the item in their possession. I can see her calling Tradesy and having some 15yrd old pick up the phone, her saying to cancel and him just doing it without thinking to check the tracking OR simply emailing me. smh.
OK, HAPPY ENDING!
At first I spoke to someone and they said she's not responding to emails and they kept sending me "please ship" email reminders and now its out of their hands. Then I kept bringing up the 10 days rule and finally they put me on with the supervisor who right away said no problem, since shes not being responsive we are releasing your funds RIGHT NOW. Yay!!! In the meantime I googled and linkedined her and turns of she has a "high End fashion" resell boutique somewhere in queens...of course she does, the bag was an amazing deal. I think she probably already re-sold my bag before even getting it. Either way, yay tradesy supervisor!
At first I spoke to someone and they said she's not responding to emails and they kept sending me "please ship" email reminders and now its out of their hands. Then I kept bringing up the 10 days rule and finally they put me on with the supervisor who right away said no problem, since shes not being responsive we are releasing your funds RIGHT NOW. Yay!!! In the meantime I googled and linkedined her and turns of she has a "high End fashion" resell boutique somewhere in queens...of course she does, the bag was an amazing deal. I think she probably already re-sold my bag before even getting it. Either way, yay tradesy supervisor!