Anyone Ever Buy and/or Sell on Tradesy?

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#7,516
NANI1972 said:
So you didn't get a return notification when the buyer requested the return? Recently I just received an email over three weeks after the buyer returned the item and I ALREADY was paired for it but they still withdrew money from my Tradsey account. I was livid.

I would call and complain if I was you. Taking the money with out any notifications is ridiculous!

I really feel tradsey is starting to side with the buyers now bc they don't want to take care of the returns themselves.
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makes no sense to call - returns department is only available by the phone.
I did get e-mail when buyer requested a return 10 days ago. but didn't get any when they refunded yesterday, they used to send e-mail with explanation and the reason why it's snad to their opinion.
 
#7,517
fashion_victim9 said:
makes no sense to call - returns department is only available by the phone.
I did get e-mail when buyer requested a return 10 days ago. but didn't get any when they refunded yesterday, they used to send e-mail with explanation and the reason why it's snad to their opinion.
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Actually it DOES make sense to call, I called them when I had to return problem recently to tell them how unhappy I was about the situation.

You can talk to them about the return after the return has happened, the returns department is not available by phone when a buyer has requested a return and you want to discuss it then. But after the fact you can call.
 
#7,518
NANI1972 said:
Actually it DOES make sense to call, I called them when I had to return problem recently to tell them how unhappy I was about the situation.

You can talk to them about the return after the return has happened, the returns department is not available by phone when a buyer has requested a return and you want to discuss it then. But after the fact you can call.
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thanks, will try now
 
#7,520
NANI1972 said:
Actually it DOES make sense to call, I called them when I had to return problem recently to tell them how unhappy I was about the situation.

You can talk to them about the return after the return has happened, the returns department is not available by phone when a buyer has requested a return and you want to discuss it then. But after the fact you can call.
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they clearly don't want us to call lol
NO phone number anywhere on site
 
#7,526
fashion_victim9 said:
well.. 2-30 pm and answering machine says they are currently closed! ughhh all this smells bad
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They close the office at 1 now, but I think they probably just close the phone lines.
I was told they're short staffed right now as an excuse as to why I never received an email that the buyer was returning the item, I really think they accepted the item weeks later and then stuck me with the return.
 
#7,529
fashion_victim9 said:
new Tradesy returns style: buyer returned very expensive bag, they refunded and didn't bother to explain me ANYTHING. I just saw in my payouts that they refunded the money yesterday and then got the letter with tracking number, but no reasons for return, nothing!!
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oh no. Tradesy support was more responsive recently than in Fall-Winter, but it really depends whom you talking/writing to.
 
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#7,530
That sucks. I have 2 items for sale, one a Longchamp and another item... the bag failed to sell at my local consignment store and I pulled both listings on eBay because I'm fearful of another a-hole buyer returning on me (I already lost $100 because the idiot buyer lied to me about a broken item when it was working just fine). But after reading this I'm tempted to pull my listings on Tradesy too. My listings have been sitting there for a week and no movement. I'm going to go ahead and pull them, I don't want to take any chances. I'm sorry for anyone going through this. Tradesy is becoming a nightmare now.
 
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