Anyone Ever Buy and/or Sell on Tradesy?

[Prettyn]

TRR just posts about 4-5 pictures and they are usually blurry and hard to see any bag details. it sucks and yet... people (myself included)...still buy the 1K+ bags. make sure the pics you do post are excellent quality and focus on the negatives (like wear and tear) in the photos. i want to see the 'issues' a bag has so i don't get surprised. you can also combine the photos.. i've seen sellers do this a lot. patch together 4 photos into a single frame and you can have 16 photos posted

You can add more pictures , you start like your listing another item. That's how indinit. Then comment extra pictures. Then you can go back and edit the post " not for sale".

 

[p3b]

So Tradesy finally responded, but the miscommunication is almost funny. They had offered me the option of a $300 reimbursement due to SNAD or a return for a full refund. I told them I would like to return for a refund and this was their response.
View attachment 3553982

Can't read that at all

 

[GemsBerry]

So I just bought a patent Chanel Maxi on Tradesy that was iisted as "like New". My first clue that something was wrong should have been when the seller decided to raise the price we had previously agreed to. I refused, and then 2 weeks later she came back to my price. I got it today, and the bag is no where near new. While the exterior looks great, but the interior is filthy, with lipstick, dirt, and significant scratches everywhere. The flap has a vertical crease in the middle. I bought it for $3000, and had a $300 tradesy credit. Should I keep it, and have it refurbished? Or send it back? The only ones I see online ARE actually like new and are a lot more.

Thanks!

Ask for a quote for rehab, then decide if it make sense financially and you can live with it if you are happy with the bag overall.

 

[GemsBerry]

So Tradesy finally responded, but the miscommunication is almost funny. They had offered me the option of a $300 reimbursement due to SNAD or a return for a full refund. I told them I would like to return for a refund and this was their response.
View attachment 3553982

Great to hear, I would call it a progress unless it was unacceptably slow. I emailed Tradesy today and asked why many of items from Abbey R were recently reported as SNADs and what is going with returned items, why they appear with more damage. I also asked if it's company's policy to hold onto customers' money and not to respond for weeks.

 

[nicole0612]

Can't read that at all

Haha, true, sorry. It's an email from Tradesy.
They gave me 2 options: return for a refund or a $300 partial reimbursement.
My email back to them says that I will take the return for a refund option.
Their response (1 week later) says, "So just to confirm, you will take the $300 reimbursement?"

 

[Fullcloset]

Yes. You can either make it free or fill in the amount you want to charge for shipping. The buyer only sees the total price so I don't know if it really makes a difference which way you do it. For lower priced items, I figure if I can cut out some of the shipping price, I can charge a little more for the item. You should realize that Tradesy will take their commission out of the entire amount, so if you are using a flat rate envelope which is about $6.45 now (but that price might be going up mid January) and you add that price to your item, Tradesy will take about a dollar out it. I figure I'm paying more to Tradesy so the actual savings is only about a dollar.

I tend to only use my own shipping when I can ship first class. I ship scarves and keychains first class. Clothing is often too heavy, but not always. I can ship up to 8 ounces for $2.60, and up to a pound is around $3.60. That makes a big difference in the price I can charge. With first class, you don't get automatic insurance.

Also, if you use your own postage, I believe you are responsible for the package until it is delivered, whereas once the Tradesy label is scanned, they are responsible.

Yeah but the USPS is outrageous for a pound or more - I really hope President ***** reorganizes the USPS or something because its out of control. I thought I could ship something for about $4 because it was just a photo frame and altogether I think it weighed about 1 pound 2 ounces. Pretty light I thought and only going a couple states away. They wanted $10 for it - then I was like can't you do any better then that? And the best they could do was send it some other way for almost $8 which was still twice what I expected. So that $8.50 Tradesy label makes sense plus they don't take commission out for shipping when you use their label and now that their commission is so high - it really makes a difference. I just have been too busy to change all my listings raising prices and switching over to their labels.

 

[Fullcloset]

Tradesy

Has anyone done the option of providing your own free shipping?

I'm selling some clothing, and they easily could ship in the flat rate envelope. Even though it's only a $2-3 difference, I feel like buyers would be less likely to pay $8.50 for shipping for one shirt.

Just wondering if I'm just asking for trouble!

Tradesy charges you commission against the shipping cost when you use your own but they don't when you use theirs so it is a big difference. I personally prefer buying it at the post office so I have control over the label and shipping and get a receipt but now with the increased rate - it is too much of a difference. So if you charge $7 to your customer for that legal size flat rate envelope which used to be my favorite to use also - Tradesy takes out its 13% commission or whatever it is now from the price plus $7.00 - which is almost $1.00 in commission on the cost of shipping alone. Means you'd have to add that $1 to your shipping to compensate for their commission so your buyer is paying $8 anyway. On top of that they take out another 3% when you transfer the remainder out to your account if you don't spend it on the site. So there goes that .50 cents. So if you just charge them the $8.50 using the Tradesy label - you only pay commission on the price it sold for - and not on the shipping. You just can't use that nice flat rate envelope and won't necessarily get a receipt when you drop it off at the post office without putting up a struggle. I usually wind up waiting in line and then handing it to them and asking for the receipt and then they usually scan it right there and give me a receipt since I waited in line but otherwise I just worry about it getting lost and not having proof of mailing with the Tradesy label.

 

[Fullcloset]

yep, they are beyond rude and ignorant with sellers who made them several thousand in commission and with customers who spent $1-4K on a luxury item. they are most likely pushing bottom line by the end of the year, but it's their problem. I think claim window with the bank is 180 days, it depends on the bank. another thing, PayPal was not surprised with my claim, they opened it fast, no questions asked. one reason is that I'm a really good customer and I rarely file claims, another reason can be that they have many claims against Tradesy already and they know this business is getting shady. they were like we will just give you money back in a week, period. I think your bank may be on the same page.

I've never encountered Tradesy CSR being rude or ignorant - their customer service is usually pretty polite and get back to me quickly although I get the feeling the newer people are much younger and have zero online experience themselves. But they've never ever been rude - unlike Ebay anyway who I'd rather chew my own arm off rather then have to call and talk to them for any reason.

 

[Fullcloset]

did you ask them why it takes so long?

Well I did email them but basically got the standard message that says what they say on their website but the funds all got released anyway - I guess I just never noticed or got that message about holding funds for so long but when I saw the end date as January, I thought it was ridiculous. But they didn't hold it and released it a couple days after mailing or maybe when it was delivered. On 2 small sales so its all good. I guess its just their standard cover our arse message incase something does go bad in a transaction - they're warning you it could happen. Dont' know.

 

[Fullcloset]

It says that but in most cases, the money gets released in 4 days anyway. They informed us of this change before it went into effect and if we didn't like it, we didn't have to stay on Tradesy. I think what is happening is that if 4 days pass and the buyer doesn't indicate she wants to return, your money gets released. If the buyer starts a return for any reason, they wait until they have the bag back and inspect it before they release your money. I think there were probably times when a buyer returned an item for site credit, Tradesy released funds before they got the item back, and then found out the item was fake.

Yeah that's exactly what happened except they didn't even wait the 4 days with my funds. I guess they're reserving their rights to hold it for whatever reason - maybe if its a high end sale or a problem seller/buyer, they're just covering themselves by holding the money and telling you they're going to do it but they released mine much earlier. I don't really sell bags though - only have a couple low end ones listed. And I've never had a problem with SNADs -

 

[Fullcloset]

Did you add and verify your bank account? I had this problem before but Tradesy informed me that if I add a bank account and verify it, the wait time for my funds will be reduced to just 4 days after my package has been confirmed shipped and delivered. As a matter of fact, I just checked the app and it still says that my funds will be released within 4 days.

Absolutely not. I will not do it. I'm not a business and wouldn't make anywhere near the $20,000/200 in 10 years -LOL - never mind a year so there is no reason for them to have my personal infor. And its too ripe to be hacked - that's my feeling - too many people having access to the data especially with them buying and selling other businesses, taking investors, changing payment processors - no thanks. I don't mind waiting the 4 days after delivery but it was the 3 weeks that was crazy and I'd never seen that message on any of my sales before plus usually my money gets released before the 4 days so it was just unnerving with them just raising commissions. I was just afraid it was a sign of bad things to come but it wasn't.

 

[GemsBerry]

I've never encountered Tradesy CSR being rude or ignorant - their customer service is usually pretty polite and get back to me quickly although I get the feeling the newer people are much younger and have zero online experience themselves. But they've never ever been rude - unlike Ebay anyway who I'd rather chew my own arm off rather then have to call and talk to them for any reason.

It's not wording, it's behavior. they don't get back to me quickly when they have to issue a big refund. I consider it to be quite poor treatment to ignore messages about their SNADs or their mis-authentication and respond with a generic mails that doesn't address any issues in a week or so. each time it's for $1K+ item. I'm either buyer or a seller who pays them a nice commission. it's not acceptable in luxury, even if it's re-commerce. I'm so pleased with Fashionfile, first of all they don't screw up, then their customer service is working as a service.

 

[GemsBerry]

Haha, true, sorry. It's an email from Tradesy.
They gave me 2 options: return for a refund or a $300 partial reimbursement.
My email back to them says that I will take the return for a refund option.
Their response (1 week later) says, "So just to confirm, you will take the $300 reimbursement?"

oh my, this kind of responses, sigh...

 

[p3b]

Haha, true, sorry. It's an email from Tradesy.
They gave me 2 options: return for a refund or a $300 partial reimbursement.
My email back to them says that I will take the return for a refund option.
Their response (1 week later) says, "So just to confirm, you will take the $300 reimbursement?"

Smh. Wow. But coming from them I'm not surprised

 

[HandbagDiva354]

Yeah but the USPS is outrageous for a pound or more - I really hope President ***** reorganizes the USPS or something because its out of control. I thought I could ship something for about $4 because it was just a photo frame and altogether I think it weighed about 1 pound 2 ounces. Pretty light I thought and only going a couple states away. They wanted $10 for it - then I was like can't you do any better then that? And the best they could do was send it some other way for almost $8 which was still twice what I expected. So that $8.50 Tradesy label makes sense plus they don't take commission out for shipping when you use their label and now that their commission is so high - it really makes a difference. I just have been too busy to change all my listings raising prices and switching over to their labels.

I actually heard there will be an all around USPS increase in 2017. It's going to be impossible to ship anything heavy soon. That's the only decent thing about Tradesy now is their shipping label.