Have you started a return process? I emailed Tradesy on Friday with order #, info on seller Abbey R and pictures of damage and asked for return label. It's impossible to start return and get label online for final sale item. Today I got email from Tradesy that says "start return online" and they may "take serious actions against the seller". I can't even... I'm contacting you because you are the seller and there's no option to do it online, it says to contact you.
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
It went like this with my last negotiation:
Ironic : $850
VC: $350 (what the freak???!!!)
Ironic: $849
VC: $450
Ironic: $815
VC: Deal!!!!!
LMAO
Don't let them shove a price on you. If you are persistent, they will accept a price close to the one you initially set.
That would be hilarious if it was not so terrifying. This is when you know you are either talking to a robot or to a completely incompetent employee. I really can't tell the difference anymore.
I submitted my request to return the item due to misrepresentation on Friday as well. There was a link on the app under purchase history to open a return claim due to misrepresentation, and that sent an email to their CS with the item number and details. I received an automated email back on Friday at 4:14pm that they would contact me within 24 hours with a response...then another email at...4:14pm...stating that they would contact me within 2 business days with a response. Um.
So hopefully I will get approval sometime tomorrow to start the return process. My dispute is a little less straightforward, because there is undisclosed damage (paint) but the main problem is that it is the wrong model, which is obvious if you know the brand at all, but is very subtle if you do not. They obviously do not know since they mislabeled it in the first place, so I may have to submit photos with measurements and a tutorial about the differences.
It went like this with my last negotiation:
Ironic : $850
VC: $350 (what the freak???!!!)
Ironic: $849
VC: $450
Ironic: $815
VC: Deal!!!!!
LMAO
Don't let them shove a price on you. If you are persistent, they will accept a price close to the one you initially set.
This is completely crazy!
I wish I had known this before I accepted their second offer for a bag.
I put all of my listings at a low price, because I just want them out at this point, but I don't want to give them away completely. I think VC is more sensitive to price than to condition for their items (which is odd because many of the items on their site are overpriced). Two of my items had some noticeable wear so I had to list them as "fair" condition (Hermes CSGM with a run and Hermes HAC with corner wear and strap wear), but I listed both at 50% or less of retail and VC had no problem with the pricing. On the other hand, I had a like new $1K dress that I listed at $195 since I know it is hard to sell clothing. They proposed $99, which was disheartening, but then I realized that it was not worth battling over $100, so I just agreed to that. I also listed an almost perfect and really cute seasonal flap (with it's box etc) for $1595, which I thought was a great price. They came back at $995!! I couldn't go along with that one (I think they must base their price on their "categories" and they do not have a category for seasonal flaps, so I had to select "other"). Anyway, I came back with $1450 and they suggested $1300 and I just agreed. I should have held out for closer to my original price!
Another VC listing tip I picked up on, though it is exhausting, is that if they keep rejecting your photos or even if they reject your item, don't keep trying to edit the same item and send new photos. Just start a new listing with the exact same item and photos. A different person from VC will view it and they will likely accept it. I bet this would work for price disputes as well.
I listed 6 items total. 2 were accepted right away. 1 required different photos, then it was listed. 2 were rejected once, I listed them again with the exact same photos and description, and they were accepted. 1 item was rejected twice and then accepted the 3rd post! No explanation of any of this from VC. It's like yelling into a cave.
Haha! Big surprise! I just got a message that the seasonal flap just sold. Whatever. It's done.
Congrats!!
let's hope that someone who can actually read emails will come on Monday and we'll get some progress.
While it's easy to keep the listings up and running and to give myself another venue on which to sell, I removed/ended my listings because I believe it sends a stronger message to Tradesy that I am not happy with the rise in fees.
My take is that Tradesy (and any other site) reads the complaints but ignores them as long as the complaints don't affect their bottom line. And the bottom line won't be affected unless its members put their money where their mouth is and up and leave. There's no incentive for Tradesy to reconsider whether raising fees was a good thing because members aren't walking away.
I'm not naive enough to think that just my walking will be their catalyst for change but if enough members do it, it can have an effect.
Even if I don't remove my listings, the raised prices will result in fewer sales which will affect their bottom line. At this point, I don't think they care if any sellers sell anything as long as they can get rid of their backlog.
It is not very user-friendly to list items, but I have already sold 2 items out of 6 on Vestiaire Collective within 1-2 days of listing them. You all might try listing there. They do take ~30%, but I think their market supports somewhat higher prices as well. Hope that helps!
I was on the phone with them a couple days ago, so that service still works, and since I have their number in my phone I hadn't noticed that it was taken off the website.
pricing really depends geographically where the seller is. if you're selling mid-high end brands like Chloe & Celine, US sellers are at a disadvantage compared to European sellers simply because their cost of goods is less and they paid in Euros. the ultra high end like Hermes, Chanel maybe more comparable though that's only a guess. it's great to buy from VC as an American but have never sold anything. at one point I had 5-6 listings over the course of 6 months, and one by one I sold them on Tradesy and now there's none.
VC photos are dreadful!! I know they're taken by the sellers but so many of them don't know how to aim and shoot, or take enough pics for self authentication. and waiting for additional pics/details take forever and ever as they have to be approved by VC. the commission is a bit more than 30% depending on the list price. personally I think VC service is woefully inadequate relative to their pay. I've had my share of fakes and other SNAD items. you can mosey over to the VC thread for more gore.
I have read through the VC thread in the past because I bought a Hermes bag there this past spring and I wanted to inform myself before I purchased the item. I don't find that items are cheaper for US buyers on VC because you have to pay ~10% customs for items over $800 and for cheaper items shipping is still $45 + extra "handling fee" from DHL.
Yes, their customer service is way worse than Tradesy's! Imagine that!