Anyone Ever Buy and/or Sell on Tradesy?

[GemsBerry]

So I finally received the bag I bought from Tradesy on 11/28. It arrived in Tradesy kit, looks nice but I would say it's unnecessary wasteful (matte finish, large box). Anyway the bag itself is not as described. It was listed as "new, may have storage marks", It was worn, corners are greased, there's even a bit of color transfer. I know this leather, I have another Givenchy bag in exactly the same leather and color. Goat leather can withstand a lot of wear, so it still looks nice but it was definitely worn. It's also completely slouchy and out of shape which can happen with wear. For the price it's a keeper, especially it was a final sale. But if I had to pay original listed price I would send it back.
It's just another proof that Tradesy team doesn't know brands. they may handle a lot of LV, but when it comes to Givenchy, Chloe, YSL,Nina Ricci etc they don't have any idea, but they act like they do.

 

[nicole0612]

So I finally received the bag I bought from Tradesy on 11/28. It arrived in Tradesy kit, looks nice but I would say it's unnecessary wasteful (matte finish, large box). Anyway the bag itself is not as described. It was listed as "new, may have storage marks", It was worn, corners are greased, there's even a bit of color transfer. I know this leather, I have another Givenchy bag in exactly the same leather and color. Goat leather can withstand a lot of wear, so it still looks nice but it was definitely worn. It's also completely slouchy and out of shape which can happen with wear. For the price it's a keeper, especially it was a final sale. But if I had to pay original listed price I would send it back.
It's just another proof that Tradesy team doesn't know brands. they may handle a lot of LV, but when it comes to Givenchy, Chloe, YSL,Nina Ricci etc they don't have any idea, but they act like they do.

I also received my item from Tradesy's sale today (2/3) and it is definitely not as described. I am deciding what to do. I think I could press for a refund because they say under the "final sale" info that it is not returnable unless it is not as described. My item has more wear than listed (most significantly that it was modified outside of the brand's repair department), but more importantly, it is a different model than they listed, and this model has about 1/2 to 2/3 of the value. In the end, I paid about what it is worth, ~$4,000, but it is definitely not my dream bag and it would be hard to resell it to get back what I paid if I don't keep it. It is in a similar condition to what some of the big Japanese resellers have on ebay.

 

[GemsBerry]

Well I just bought something from Abbey R. We exchanged a few messages prior. It's listed as NWT and this is apparent in the photos. So late last night I got a reply to my inquiry as to when it would be shipping. Look at this reply....View attachment 3543910
So it's possibly not NWTs anymore.

I always suspected that Tradesy does something with returned items like they lend them to movie productions, photoshoots and wear themselves. It explains why returned items appear with more damage. I had my bag returned and now relisted with a deep scratch on almost bulletproof leather, it can't happen from storage only.
Jewelry can tarnish, it's easy to polish if it's fine jewelry, but you can't do it with costume jewelry and pearls. there were so many stories on this forum how customers tried to fix Chanel jewelry and ended up ruining it, then asked for return.
I wold ask for the discount or cancel the order.

 

[GemsBerry]

I also received my item from Tradesy's sale today (2/3) and it is definitely not as described. I am deciding what to do. I think I could press for a refund because they say under the "final sale" info that it is not returnable unless it is not as described. My item has more wear than listed (most significantly that it was modified outside of the brand's repair department), but more importantly, it is a different model than they listed, and this model has about 1/2 to 2/3 of the value. In the end, I paid about what it is worth, ~$4,000, but it is definitely not my dream bag and it would be hard to resell it to get back what I paid if I don't keep it. It is in a similar condition to what some of the big Japanese resellers have on ebay.

Oh no, so I'm not the only one. My bag is $850 and is still resellable for this price. BUT I'll take a really good look at it in daylight tomorrow to decide.
For $4K you should definitely press for return.

 

[nicole0612]

Oh no, so I'm not the only one. My bag is $850 and is still resellable for this price. BUT I'll take a really good look at it in daylight tomorrow to decide.
For $4K you should definitely press for return.

Thank you, I think I will. It is still nice, because it was extremely well made to begin with, but I believe it was painted which really decreases the value, and of course it's not what I ordered to begin with. I don't think they would give me a refund on the "more damages" aspect, but I think they will honor their policy on not as described sale items, since it is not the same bag they had listed.

 

[GemsBerry]

Thank you, I think I will. It is still nice, because it was extremely well made to begin with, but I believe it was painted which really decreases the value, and of course it's not what I ordered to begin with. I don't think they would give me a refund on the "more damages" aspect, but I think they will honor their policy on not as described sale items, since it is not the same bag they had listed.

Update: I just inspected the bag really well and found a cut at the bottom. I can't resell it for a good price because I'll have to disclose damage. I contacted Tradesy and requested return. Bummer.

 

[Fullcloset]

Just lost a sale because I never got the email telling me someone purchased my item and they cancelled it because I didn't confirm in 3 days. I didn't get the email from the buyer telling me she really wanted the item either and I found the item in my removed which I didn't understand because I didn't remove it there. I only saw her email when I logged onto Tradesy. I told her that I just restored it so she could buy it but she already bought something else somewhere else. Finally figured out Tradesy cancelled the sale for not confirming which I didn't even know I had the sale since the emails stopped coming to me. Tradesy said they changed my settings so I get transaction emails again but I always did get them until that sale so I don't understand how or why my settings would have gotten changed and how a CSR could change them without my account login password. Kind of pissed - I'd had the item listed for quite awhile. Anybody ever have that happen to them? I don't check into Tradesy that often - too busy - but I check my email at least once daily. Argh!

 

[GemsBerry]

Just lost a sale because I never got the email telling me someone purchased my item and they cancelled it because I didn't confirm in 3 days. I did get the email from the buyer telling me she really wanted the item and I found it in my removed which I didn't understand. I told her that I just restored it so she could buy it but she already bought something else somewhere else. Tradesy said they changed my settings so I get transaction emails but I always did get them until that sale. Kind of pissed - I'd had the item listed for quite awhile. Anybody ever have that happen to them? I don't check into Tradesy that often - too busy - but I check my email at least once daily. Argh!

I'm sorry to hear that. something similar happened to me, my listing was in sold section, I didn't get any sale notification. then listing completely disappeared, I contacted Tradesy, they said "system flagged" it and they restored it upon my request. there was absolutely no reason to flag or to remove it. except for the same bag was sold from a pro-seller at higher price a the same time. hmm... I lost that sale, I was also pissed, but I guess it's a new "normal" for this site.

 

[whateve]

Just lost a sale because I never got the email telling me someone purchased my item and they cancelled it because I didn't confirm in 3 days. I didn't get the email from the buyer telling me she really wanted the item either and I found the item in my removed which I didn't understand because I didn't remove it there. I only saw her email when I logged onto Tradesy. I told her that I just restored it so she could buy it but she already bought something else somewhere else. Finally figured out Tradesy cancelled the sale for not confirming which I didn't even know I had the sale since the emails stopped coming to me. Tradesy said they changed my settings so I get transaction emails again but I always did get them until that sale so I don't understand how or why my settings would have gotten changed and how a CSR could change them without my account login password. Kind of pissed - I'd had the item listed for quite awhile. Anybody ever have that happen to them? I don't check into Tradesy that often - too busy - but I check my email at least once daily. Argh!

I'm sorry this happened. I would be so disappointed. I stay logged into Tradesy and check about 10 times a day so it has never happened to me, I don't think. I look at my item count and if it changes, then I look to see what I sold. It can take up to a day to get the confirmation email.

 

[jmc3007]

Just lost a sale because I never got the email telling me someone purchased my item and they cancelled it because I didn't confirm in 3 days. I didn't get the email from the buyer telling me she really wanted the item either and I found the item in my removed which I didn't understand because I didn't remove it there. I only saw her email when I logged onto Tradesy. I told her that I just restored it so she could buy it but she already bought something else somewhere else. Finally figured out Tradesy cancelled the sale for not confirming which I didn't even know I had the sale since the emails stopped coming to me. Tradesy said they changed my settings so I get transaction emails again but I always did get them until that sale so I don't understand how or why my settings would have gotten changed and how a CSR could change them without my account login password. Kind of pissed - I'd had the item listed for quite awhile. Anybody ever have that happen to them? I don't check into Tradesy that often - too busy - but I check my email at least once daily. Argh!

the iPhone app version does a much better job of alerts and notifications which stay on the screen until you hit the home button. I think texts and emails seem to be working with more frequency the last couple of days. system wise they just rolled out updates for both desktop and app so maybe that was why there were so many glitches.

 

[nicole0612]

Update: I just inspected the bag really well and found a cut at the bottom. I can't resell it for a good price because I'll have to disclose damage. I contacted Tradesy and requested return. Bummer.
View attachment 3544282

Good luck!

 

[nicole0612]

Just lost a sale because I never got the email telling me someone purchased my item and they cancelled it because I didn't confirm in 3 days. I didn't get the email from the buyer telling me she really wanted the item either and I found the item in my removed which I didn't understand because I didn't remove it there. I only saw her email when I logged onto Tradesy. I told her that I just restored it so she could buy it but she already bought something else somewhere else. Finally figured out Tradesy cancelled the sale for not confirming which I didn't even know I had the sale since the emails stopped coming to me. Tradesy said they changed my settings so I get transaction emails again but I always did get them until that sale so I don't understand how or why my settings would have gotten changed and how a CSR could change them without my account login password. Kind of pissed - I'd had the item listed for quite awhile. Anybody ever have that happen to them? I don't check into Tradesy that often - too busy - but I check my email at least once daily. Argh!

I'm so sorry to hear that happened! I signed up for text alerts, which do come a bit faster than the email alerts and also come sometimes when I don't get an email at all. Alternately, you could log in quickly once every 1-2 days just to check in your sold listings to make sure there is not a new sold item.

 

[alwayscoffee89]

Wow this all makes me not want to buy from Tradesy closets, that's for sure!!

 

[alwayscoffee89]

Just lost a sale because I never got the email telling me someone purchased my item and they cancelled it because I didn't confirm in 3 days. I didn't get the email from the buyer telling me she really wanted the item either and I found the item in my removed which I didn't understand because I didn't remove it there. I only saw her email when I logged onto Tradesy. I told her that I just restored it so she could buy it but she already bought something else somewhere else. Finally figured out Tradesy cancelled the sale for not confirming which I didn't even know I had the sale since the emails stopped coming to me. Tradesy said they changed my settings so I get transaction emails again but I always did get them until that sale so I don't understand how or why my settings would have gotten changed and how a CSR could change them without my account login password. Kind of pissed - I'd had the item listed for quite awhile. Anybody ever have that happen to them? I don't check into Tradesy that often - too busy - but I check my email at least once daily. Argh!

I mentioned this the other day, how I stopped getting email notifications. I check Tradesy all the time, so I caught it, but I don't know what happened to their system. What a bummer though.

 

[Fullcloset]

Ok well thanks everyone - appreciate your comments. I work outside of selling online so I can't be checking Tradesy or getting alerts but I usually check email before I leave in the morning or when I get home on days I'm in the office so I do rely on getting proper notices. I guess I'll have to suck it up - LOL but it sure would have come in handy for the holidays - even with the high commission coming out. Soon I'm going to have to pull every one of my listings and raise all the prices to compensate for their additional commission but 500 listings - gonna take me forever. BTW - just to let ya'll know - I sent a note to them saying how annoyed I was that they're giving these big bully stores an unfair sales advantage by not raising their commission equal with ours now that we have to raise prices and they were like - well, we hope you don't raise your prices! I said -well you did! LOL. That's the charge to us is your commission so it does get passed down.