Anyone Ever Buy and/or Sell on Tradesy?

[fashion_victim9]

i've tried the nice and polite... it only opens the door to trouble. buyers, especially, feel they can then start asking/demanding stuff and many sales have actually been halted the friendlier you get w/someone and they want conversation and additional questions and etc. i'm polite on ebay, where you have to be, lol. it's not weird to ask what's wrong, but the buyer could provide a phony reason to you anyway... you may/may not get the truth so not sure how that's helpful

well if you see that buyer / seller is not friendly in their answers, you can always stop the conversation. though I recently had one, who accused that I sold her fake. I know I didn't and Tradesy agreed the item is authentic, but that buyer had her own opinion. she wrote smth like "you know exactly what you sold me and I want you to know what I think of such sellers as you" blah blah blah. that was very offensive and in that case I regretted that I asked first what was wrong.

but all others were super nice.

 

[alwayscoffee89]

but I remember you did it yourself, asking about the same when your bag with wrong size was returned. why does it seem weird when someone else wants to know it too? you don't need to be rude, but yes, you can honestly answer that there's a smell that bothers you.

One asked me before she returned it and the other one was super nice the whole time and told me she got the purse and then returned it for wrong size. So it was easy to keep the convo going.

This girl asked me that she just saw it being returned and wasn't sure why. I mean, the honest answer is that your purse was filthy and smelled awful! It is like she didn't even care about how the purse would arrive. What am I supposed to say? I don't want to be mean. Me saying there is a smell might offend her, everyone is different. I just don't feel right responding with that, would you? Should I make something up?

 

[AtiaOfTheJulii]

Hi All. I wanted to tell you what I believe is a "change" in tradesys return policy. I sold a Canada Goose jacket, It was brand new with the tag still on BUT one of the zipper pulls (not sure the proper name) was missing. Its the piece of metal that allows you to easily pull open and close the zippered pocket. I decided to sell it for a steal (like 70% off tickets price). Anyway - I wrote in the description that the zipper pull was missing on one side and even provided a close up of it in one photo. Long story short the person who purchased then item told me that would be returning it because it was too small. Okay fine... So i expected to my funds to be released once Tradesy issues her the credit. WELL tradesy returns dept messages me saying that the item is being sent back to me because the item is not "new with tags" because of the missing zipper. Wait what?? I told them that the customer did not return the item due to that... but rather because of size and I referenced the message she had sent me. Tradesy came back to me saying that no matter the reason for the return the condition and descriptions must match, and that by it missing the zipper pull it wouldnt be considered "new with tags". ?????? I messaged the buyer since she was very friendly and she said Tradesy had given her a credit ... wtf

 

[fashion_victim9]

One asked me before she returned it and the other one was super nice the whole time and told me she got the purse and then returned it for wrong size. So it was easy to keep the convo going.

This girl asked me that she just saw it being returned and wasn't sure why. I mean, the honest answer is that your purse was filthy and smelled awful! It is like she didn't even care about how the purse would arrive. What am I supposed to say? I don't want to be mean. Me saying there is a smell might offend her, everyone is different. I just don't feel right responding with that, would you? Should I make something up?

well just tell her smth like:

"sorry for inconvenience and thank you for shipping the bag so fast (here we sugar-coat this message not to offend that girl lol), the bag is beautiful, but to my opinion it shows more wear then pictured / described. I am also very sensible to smells, and the bag smells like old perfume, that wasn't described in the listing either, and I know that this odor will not go even after dry-cleaning, as perfume odors are very strong. I am sure Tradesy will make the right decision for both of us. Have a great day!".

just honest reply without any words that might offend her (you def shouldn't write her about "your grandma's perfume lol)

 

[fashion_victim9]

Hi All. I wanted to tell you what I believe is a "change" in tradesys return policy. I sold a Canada Goose jacket, It was brand new with the tag still on BUT one of the zipper pulls (not sure the proper name) was missing. Its the piece of metal that allows you to easily pull open and close the zippered pocket. I decided to sell it for a steal (like 70% off tickets price). Anyway - I wrote in the description that the zipper pull was missing on one side and even provided a close up of it in one photo. Long story short the person who purchased then item told me that would be returning it because it was too small. Okay fine... So i expected to my funds to be released once Tradesy issues her the credit. WELL tradesy returns dept messages me saying that the item is being sent back to me because the item is not "new with tags" because of the missing zipper. Wait what?? I told them that the customer did not return the item due to that... but rather because of size and I referenced the message she had sent me. Tradesy came back to me saying that no matter the reason for the return the condition and descriptions must match, and that by it missing the zipper pull it wouldnt be considered "new with tags". ?????? I messaged the buyer since she was very friendly and she said Tradesy had given her a credit ... wtf

same here, I wrote about the last return earlier. I sold the shoes, that were listed "like new", and they were worn once and only bottoms showed light signs of wear. Buyer returned them cause the shoes didn't fit her. My money was released, but then Tradesy took them back (after a WEEK) and wrote me they sent the shoes back cause they are not like new and show some signs of wear.

They told me: Please note that when you sign up for Tradesy, you are agreeing to our terms and conditions. Please see our terms and conditions for reference https://www.tradesy.com/terms/ Under #7 it states "In the event of a replica or misrepresented listing, Tradesy will pull funds from the seller if the seller has already cashed out seller earnings from that sale. Furthermore, you may not list any item on Tradesy (or consummate any transaction that was initiated using our Services) that could cause Tradesy to violate any applicable law, statute, ordinance, regulation, or that violates this Agreement."

 

[EGBDF]

Hi All. I wanted to tell you what I believe is a "change" in tradesys return policy. I sold a Canada Goose jacket, It was brand new with the tag still on BUT one of the zipper pulls (not sure the proper name) was missing. Its the piece of metal that allows you to easily pull open and close the zippered pocket. I decided to sell it for a steal (like 70% off tickets price). Anyway - I wrote in the description that the zipper pull was missing on one side and even provided a close up of it in one photo. Long story short the person who purchased then item told me that would be returning it because it was too small. Okay fine... So i expected to my funds to be released once Tradesy issues her the credit. WELL tradesy returns dept messages me saying that the item is being sent back to me because the item is not "new with tags" because of the missing zipper. Wait what?? I told them that the customer did not return the item due to that... but rather because of size and I referenced the message she had sent me. Tradesy came back to me saying that no matter the reason for the return the condition and descriptions must match, and that by it missing the zipper pull it wouldnt be considered "new with tags". ?????? I messaged the buyer since she was very friendly and she said Tradesy had given her a credit ... wtf

They need to add some more categories to their conditions then. New with defects, etc. And I have a hard time believing that all of the items for sale are 'gently used' or better condition. I think it's unfair to you because you did add the info in the photos and description.

 

[Toby93]

Hi All. I wanted to tell you what I believe is a "change" in tradesys return policy. I sold a Canada Goose jacket, It was brand new with the tag still on BUT one of the zipper pulls (not sure the proper name) was missing. Its the piece of metal that allows you to easily pull open and close the zippered pocket. I decided to sell it for a steal (like 70% off tickets price). Anyway - I wrote in the description that the zipper pull was missing on one side and even provided a close up of it in one photo. Long story short the person who purchased then item told me that would be returning it because it was too small. Okay fine... So i expected to my funds to be released once Tradesy issues her the credit. WELL tradesy returns dept messages me saying that the item is being sent back to me because the item is not "new with tags" because of the missing zipper. Wait what?? I told them that the customer did not return the item due to that... but rather because of size and I referenced the message she had sent me. Tradesy came back to me saying that no matter the reason for the return the condition and descriptions must match, and that by it missing the zipper pull it wouldnt be considered "new with tags". ?????? I messaged the buyer since she was very friendly and she said Tradesy had given her a credit ... wtf

same here, I wrote about the last return earlier. I sold the shoes, that were listed "like new", and they were worn once and only bottoms showed light signs of wear. Buyer returned them cause the shoes didn't fit her. My money was released, but then Tradesy took them back (after a WEEK) and wrote me they sent the shoes back cause they are not like new and show some signs of wear.

They told me: Please note that when you sign up for Tradesy, you are agreeing to our terms and conditions. Please see our terms and conditions for reference https://www.tradesy.com/terms/ Under #7 it states "In the event of a replica or misrepresented listing, Tradesy will pull funds from the seller if the seller has already cashed out seller earnings from that sale. Furthermore, you may not list any item on Tradesy (or consummate any transaction that was initiated using our Services) that could cause Tradesy to violate any applicable law, statute, ordinance, regulation, or that violates this Agreement."

I think that Tradesy has changed their policy also. I recently had a bag returned because of an "sitting odor". The buyer was very friendly and I suggested that she wait until Tradesy had a sale. I emailed her about 10 days later to let her know that she could get 10% off. She bought the purse and I mailed it off promptly.

I saw that she received it and I didn't hear a thing from her. There was nothing on my dashboard to indicate that the buyer had returned it either? Ten days later I get an email from Tradesy telling me that they had refunded the buyer and were returning my purse because of said undisclosed odor. This was one bag I had no worries with since it was practically brand new. I was concerned that the buyer had done something to it to force a refund, but when I got it back there was no odor. I have had 4 different people sniff it and there is no smell whatsoever except the smell of a new bag.

I argued back and forth with Tradesy, but in the end they sent it back and stuck to their story that there was an odor that I didn't describe in my listing. They also quoted their terms of service, exactly as you posted.

In the past, when a buyer returned for any reason, Tradesy gave them a credit and I kept my money. I have no idea why they are now returning items but I am very glad that I got my bag back in the same condition it was sent

 

[EGBDF]

I think that Tradesy has changed their policy also. I recently had a bag returned because of an "sitting odor". The buyer was very friendly and I suggested that she wait until Tradesy had a sale. I emailed her about 10 days later to let her know that she could get 10% off. She bought the purse and I mailed it off promptly.

I saw that she received it and I didn't hear a thing from her. There was nothing on my dashboard to indicate that the buyer had returned it either? Ten days later I get an email from Tradesy telling me that they had refunded the buyer and were returning my purse because of said undisclosed odor. This was one bag I had no worries with since it was practically brand new. I was concerned that the buyer had done something to it to force a refund, but when I got it back there was no odor. I have had 4 different people sniff it and there is no smell whatsoever except the smell of a new bag.

I argued back and forth with Tradesy, but in the end they sent it back and stuck to their story that there was an odor that I didn't describe in my listing. They also quoted their terms of service, exactly as you posted.

In the past, when a buyer returned for any reason, Tradesy gave them a credit and I kept my money. I have no idea why they are now returning items but I am very glad that I got my bag back in the same condition it was sent

I wonder what the actual changes are. I haven't had a return for a long time, but a buyer recently returned a NWT item shortly after receiving it, which is now listed in a Tradesy closet as Like New. I never heard from the buyer or Tradesy about the return, so they aren't automatically trying to send all returns back to the original seller. These stories make me a little more nervous about selling on Tradesy. But it's still much less stressful than eBay for me.

 

[fashion_victim9]

I think that Tradesy has changed their policy also. I recently had a bag returned because of an "sitting odor". The buyer was very friendly and I suggested that she wait until Tradesy had a sale. I emailed her about 10 days later to let her know that she could get 10% off. She bought the purse and I mailed it off promptly.

I saw that she received it and I didn't hear a thing from her. There was nothing on my dashboard to indicate that the buyer had returned it either? Ten days later I get an email from Tradesy telling me that they had refunded the buyer and were returning my purse because of said undisclosed odor. This was one bag I had no worries with since it was practically brand new. I was concerned that the buyer had done something to it to force a refund, but when I got it back there was no odor. I have had 4 different people sniff it and there is no smell whatsoever except the smell of a new bag.

I argued back and forth with Tradesy, but in the end they sent it back and stuck to their story that there was an odor that I didn't describe in my listing. They also quoted their terms of service, exactly as you posted.

In the past, when a buyer returned for any reason, Tradesy gave them a credit and I kept my money. I have no idea why they are now returning items but I am very glad that I got my bag back in the same condition it was sent

maybe they are tired to sell all the returns and try to get rid of them this way.
I had a "smell situation" on eBay recently. One lady bought very expensive LV from me and then opened return case because of "HORRIBLE SMOKE ODOR". I know eBay is always on the buyer's side and thought I was sure there wasn't any smoke odor, still I had to accept this return. I was also so happy at least to receive same bag, not replica of same model or smth. And there was no smell either - 3 diff non smokers smelled it!! I relisted it only on Tradesy as I thought Tradesy would protect me if it happened on their site, not on eBay. But after your story I am not sure at all...

 

[whateve]

Hi All. I wanted to tell you what I believe is a "change" in tradesys return policy. I sold a Canada Goose jacket, It was brand new with the tag still on BUT one of the zipper pulls (not sure the proper name) was missing. Its the piece of metal that allows you to easily pull open and close the zippered pocket. I decided to sell it for a steal (like 70% off tickets price). Anyway - I wrote in the description that the zipper pull was missing on one side and even provided a close up of it in one photo. Long story short the person who purchased then item told me that would be returning it because it was too small. Okay fine... So i expected to my funds to be released once Tradesy issues her the credit. WELL tradesy returns dept messages me saying that the item is being sent back to me because the item is not "new with tags" because of the missing zipper. Wait what?? I told them that the customer did not return the item due to that... but rather because of size and I referenced the message she had sent me. Tradesy came back to me saying that no matter the reason for the return the condition and descriptions must match, and that by it missing the zipper pull it wouldnt be considered "new with tags". ?????? I messaged the buyer since she was very friendly and she said Tradesy had given her a credit ... wtf

This isn't fair. They ask you two questions when you list: 1. Does this item still have the retail tags attached? and 2. Does this item have any signs of wear? So you can sell an item as with tags but still has some kind of wear or defect, like the way people sell shoes that have been tried on in the store or store displays that still have tags but have some marks. As long as you disclosed the zipper pull was missing, I don't see what their problem is. I guess the problem is you didn't put it in the "signs of wear" section?

 

[whateve]

maybe they are tired to sell all the returns and try to get rid of them this way.
I had a "smell situation" on eBay recently. One lady bought very expensive LV from me and then opened return case because of "HORRIBLE SMOKE ODOR". I know eBay is always on the buyer's side and thought I was sure there wasn't any smoke odor, still I had to accept this return. I was also so happy at least to receive same bag, not replica of same model or smth. And there was no smell either - 3 diff non smokers smelled it!! I relisted it only on Tradesy as I thought Tradesy would protect me if it happened on their site, not on eBay. But after your story I am not sure at all...

It used to be that a buyer wouldn't win a smell dispute on ebay for used items since used items might have odors. You might have won the dispute.

 

[fashion_victim9]

It used to be that a buyer wouldn't win a smell dispute on ebay for used items since used items might have odors. You might have won the dispute.

no, I couldn't
I wrote in my listing that there are no bad odors of any kind, which is true
I also asked my eBay manager, a girl who helps me a lot in diff situations, , before approving this return, and she said that no chances here. she also said that unfortunately when a buyer says about cigarettes smell, not just about vintage old odor of used thing, no chances to win if it's not mentioned in a listing.

 

[jmc3007]

maybe they are tired to sell all the returns and try to get rid of them this way.

I think this is a big motivation for them, with thousands of items in their own closets sitting idle it's an inefficient use of capital. I'm more concerned that they issued the buyer with site credit yet still returned item to the seller and pulled funds. this means they actually made money whereas before if a site credit was issued, the seller would't be out of money. if this approach becomes widely adopted this could become a new revenue stream, kinda like ppl buying gift cards that don't get spent, hence more money for merchants. sadly, I can't say this bodes well for sellers.

 

[bernz84]

I'm more concerned that they issued the buyer with site credit yet still returned item to the seller and pulled funds. this means they actually made money whereas before if a site credit was issued, the seller would't be out of money. if this approach becomes widely adopted this could become a new revenue stream, kinda like ppl buying gift cards that don't get spent, hence more money for merchants.

This bothers me, too...

 

[bernz84]

Sorry, please ignore attached image. For some reason my attachments are getting on my posts even though I delete them

That was not supposed to be on there