Anyone Ever Buy and/or Sell on Tradesy?

[alwayscoffee89]

things happen. I wouldn't worry so much about this return. She might return it just because she didn't like it in real, far not all the buyers are scammers and you had such a nice chat with her, I don't think this return is going to be a problem. I sold 400+ items on Tradesy, and had several returns. Nobody tried to replace my items with fakes or scam me in any other way, and Tradesy was always fair enough, they returned items to me once or twice cause there were some hidden damages that I didn't notice myself, all other cases were in my favor, including authenticity ones. So don't rush to such conclusions, don't close the shop, it's not worth it. Returns are part of the selling process. They happen on eBay too, but on Tradesy they handle everything by themselves, and it's much safer.

Thanks Fashion Victim, you are right. It's good to hear that when it happens, Tradesy is fair. I guess it just makes me nervous because they are my personal items, I don't do this for a living like some, it's just me cleaning out my closet.

Tradesy told me the buyer returned it because they weren't sure about authenticity. That's what makes me nervous and frustrated.

I guess I'll just be patient and wait to see what they do. Is it true that Tradesy sides with the buyer more often than the seller?

 

[fashion_victim9]

Thanks Fashion Victim, you are right. It's good to hear that when it happens, Tradesy is fair. I guess it just makes me nervous because they are my personal items, I don't do this for a living like some, it's just me cleaning out my closet.

Tradesy told me the buyer returned it because they weren't sure about authenticity. That's what makes me nervous and frustrated.

I guess I'll just be patient and wait to see what they do. Is it true that Tradesy sides with the buyer more often than the seller?

I wouldn't say so, or at least I didn't have such situations. to my opinion they are much more seller friendly then eBay.
if you are 100% it's authentic then you have nothing to worry about

 

[alwayscoffee89]

I wouldn't say so, or at least I didn't have such situations. to my opinion they are much more seller friendly then eBay.
if you are 100% it's authentic then you have nothing to worry about

I am 100%. I attached a few pictures. It was my first purchase on Tradesy. So if they even thought it was fake, I would want my money back!! I loved it. super cute purse. But I upgraded to a new Speedy 25 so found no use for this one anymore. Out with the old, in with then new

 

[soccerzfan]

I think I am done selling on Tradesy for now. I just sold my Speedy 25 and the buyer messaged me after it was delivered concerned that is was a fake. I attached our messages below.

4 days go by and I transferred my money to my account and then I got an email from Tradesy for authenticity issues. I can't believe it. I'm furious because I know it's real. I did attached a security tag and included it in the listing so I messaged Tradesy the information and they said they will let me know the outcome. They completely pulled my funds from my account and it's on hold for who knows how long!

My worries are that they switched the bag! Why did they wait till after the 4 day period? It's sketchy and if I get a fake bag back and I'm going to be livid.

This makes me not want to sell on here ever again. I'll have to see how they handle it, but right now I'm closing shop! This is my second return in a row and it's just a waste of time and it takes forever to process!

Buyer can return after the 4 day period? I thought they only have up to 4 days?

 

[Toby93]

I believe you can return after the 4 day period for authenticity issues.

 

[soccerzfan]

Don't buyers need more than "it feels different" to question authenticity with tradesy? And also I don't understand why they already pulled your money when it's not proving fake yet. If tradesy deems your item authentic would they return your money and gave the bag back to your buyer since it's already passed the 4 day?

 

[jmc3007]

I believe you can return after the 4 day period for authenticity issues.

I just re-read their return policy and am inclined to agree with you. it wasn't always like this as they v recently changed/revamped their policy. Tradesy deliberately remain vague about exactly how many days buyers have to return their purchases for authenticity issues, they're v clear about returning for site credit within 4 days. my reading between the lines tell me that their legal counsel has advised them to take back all items relating to authenticity to minimize corporate liability, and that they don't want Tradesy to be known as an enabler of designer fakes no matter the time limit. in fact they even invoked the laws of California (whatever they may be) in order not to run afoul.

this means, for example someone may unwittingly purchased and used a fake LV bag but she'd still be entitled a full refund despite after 6 months of daily use because the seller had sold a fake. the question is how likely will this scenario be?!? many if not most buyers who suspect fakes will file for return during the 4 day period anyway. I think the longer one waits for any recourse the harder the process simply because the chain of custody must be maintained, serial number must still match etc. anyway these are just some thoughts....

 

[Toby93]

I just re-read their return policy and am inclined to agree with you. it wasn't always like this as they v recently changed/revamped their policy. Tradesy deliberately remain vague about exactly how many days buyers have to return their purchases for authenticity issues, they're v clear about returning for site credit within 4 days. my reading between the lines tell me that their legal counsel has advised them to take back all items relating to authenticity to minimize corporate liability, and that they don't want Tradesy to be known as an enabler of designer fakes no matter the time limit. in fact they even invoked the laws of California (whatever they may be) in order not to run afoul.

this means, for example someone may unwittingly purchased and used a fake LV bag but she'd still be entitled a full refund despite after 6 months of daily use because the seller had sold a fake. the question is how likely will this scenario be?!? many if not most buyers who suspect fakes will file for return during the 4 day period anyway. I think the longer one waits for any recourse the harder the process simply because the chain of custody must be maintained, serial number must still match etc. anyway these are just some thoughts....

I think that as Tradesy grows, it learns and changes. I sold my first item just over 2 years ago and I do see subtle changes here and there but on the whole, I like the site a lot more than eBay. I like the fact that if there is an issue with your item, Tradesy checks it out themselves and doesn't just take the buyers word for it like eBay.

 

[ooodianaooo]

I just re-read their return policy and am inclined to agree with you. it wasn't always like this as they v recently changed/revamped their policy. Tradesy deliberately remain vague about exactly how many days buyers have to return their purchases for authenticity issues, they're v clear about returning for site credit within 4 days. my reading between the lines tell me that their legal counsel has advised them to take back all items relating to authenticity to minimize corporate liability, and that they don't want Tradesy to be known as an enabler of designer fakes no matter the time limit. in fact they even invoked the laws of California (whatever they may be) in order not to run afoul.

this means, for example someone may unwittingly purchased and used a fake LV bag but she'd still be entitled a full refund despite after 6 months of daily use because the seller had sold a fake. the question is how likely will this scenario be?!? many if not most buyers who suspect fakes will file for return during the 4 day period anyway. I think the longer one waits for any recourse the harder the process simply because the chain of custody must be maintained, serial number must still match etc. anyway these are just some thoughts....

Wow. That's a California law? I agree. Authenticity doesn't take longer than 4 days if you take it in right away?

 

[EGBDF]

When I look in various closets I see lots of blank spaces. Is anyone else having this issue? It's been like this for 4 or 5 days for me. All of the items are viewable, just the formatting is off and there are blank spaces where items should be.

 

[alwayscoffee89]

Buyer can return after the 4 day period? I thought they only have up to 4 days?

Here is the email I got from Tradesy after I inquired about an item being returned after having my money released and transferred to my bank account. She said it was on the 4th day, but it was just 5 hours after my money was released to me. So the rule is technically 5 days to be safe.

Mandy (Tradesy)
Aug 23, 10:21 AM PDT

Hi Heather,

Thanks for reaching out to us. I'd be happy to assist. It looks like the request was made on the 4th day. As this is a case of authenticity, we will move this into our authentication process where our in-house Brands Team will carefully and extensively review the item and confirm their findings.

We take issues of authenticity very seriously here at Tradesy, so to ensure a replica free marketplace, our brands team inspects all designer items before they are put back on the site. This is the standard protocol, so in other words, it is not unique to your case. Assuming the item is genuine, you have no need to worry, and your funds will be promptly reinstated after the review period.

We will of course keep you updated with the outcome.
Thanks!
Mandy
Tradesy Authentication

I contacted the buyer because we had such a good conversation and I was curious to why she returned it and she said: "I did feel better then my friends started getting in my ear I'm just sending it in for my peace of mind it does have the tag on and if they say its all good I'm gonna have them send it back its not that i don't trust you I'm just being cautious I'm sorry i truly am its not me trying to be dificult i just rather be 100 % sure"

Made me feel better in knowing that she wasn't going to do a switch-a-roo. I understand the buyers side, but it's really easy to tell a fake Mono LV Speedy from a real one. But I also have done extensive research on the topic so I'm educated. There are date codes to look for, LV lining placement, the number of stitches on the strap, the shape of the pulls, etc. Maybe she wasn't educated, but you should be if you are spending your hard earned money on something that has been used. I have never returned an item for authenticity because I don't purchase bags that I "think" might be fake etc. When I get the item, I am already well educated on how to tell the difference and if it were fake, I would send it back the same day. End of story. But that's just me.

I have seen fakes on Tradesy and they are listed under "other". I actually bought a fake Hermes Birkin for $80 and it was from Tradesy. I am aware it is fake and I don't plan on returning it or reselling it. I think it's cute and I want to use it. I attached a photo of it. It's my second fake bag that I bought on there and I was aware they were fake. I was never scammed and seller was honest about it. I don't resell them as authentic or anything like that either.

I appreciate Tradesy's policy because that makes me feel safe about buying on there, but at the same time there are bad buyers out there that will do a switch-a-roo. That's not fair to the seller. That is why it is so important to take 12 really good pictures, include the date code/serial # and have a security tag attached.

 

[alwayscoffee89]

Don't buyers need more than "it feels different" to question authenticity with tradesy? And also I don't understand why they already pulled your money when it's not proving fake yet. If tradesy deems your item authentic would they return your money and gave the bag back to your buyer since it's already passed the 4 day?

They pulled my money just in case it were a fake I guess. But once they deem it authentic, I get my money back and the buyer either gets a credit or the purse back.

 

[EGBDF]

Here is the email I got from Tradesy after I inquired about an item being returned after having my money released and transferred to my bank account. She said it was on the 4th day, but it was just 5 hours after my money was released to me. So the rule is technically 5 days to be safe.

Mandy (Tradesy)
Aug 23, 10:21 AM PDT

Hi Heather,

Thanks for reaching out to us. I'd be happy to assist. It looks like the request was made on the 4th day. As this is a case of authenticity, we will move this into our authentication process where our in-house Brands Team will carefully and extensively review the item and confirm their findings.

We take issues of authenticity very seriously here at Tradesy, so to ensure a replica free marketplace, our brands team inspects all designer items before they are put back on the site. This is the standard protocol, so in other words, it is not unique to your case. Assuming the item is genuine, you have no need to worry, and your funds will be promptly reinstated after the review period.

We will of course keep you updated with the outcome.
Thanks!
Mandy
Tradesy Authentication

I contacted the buyer because we had such a good conversation and I was curious to why she returned it and she said: "I did feel better then my friends started getting in my ear I'm just sending it in for my peace of mind it does have the tag on and if they say its all good I'm gonna have them send it back its not that i don't trust you I'm just being cautious I'm sorry i truly am its not me trying to be dificult i just rather be 100 % sure"

Made me feel better in knowing that she wasn't going to do a switch-a-roo. I understand the buyers side, but it's really easy to tell a fake Mono LV Speedy from a real one. But I also have done extensive research on the topic so I'm educated. There are date codes to look for, LV lining placement, the number of stitches on the strap, the shape of the pulls, etc. Maybe she wasn't educated, but you should be if you are spending your hard earned money on something that has been used. I have never returned an item for authenticity because I don't purchase bags that I "think" might be fake etc. When I get the item, I am already well educated on how to tell the difference and if it were fake, I would send it back the same day. End of story. But that's just me.

I have seen fakes on Tradesy and they are listed under "other". I actually bought a fake Hermes Birkin for $80 and it was from Tradesy. I am aware it is fake and I don't plan on returning it or reselling it. I think it's cute and I want to use it. I attached a photo of it. It's my second fake bag that I bought on there and I was aware they were fake. I was never scammed and seller was honest about it. I don't resell them as authentic or anything like that either.

I appreciate Tradesy's policy because that makes me feel safe about buying on there, but at the same time there are bad buyers out there that will do a switch-a-roo. That's not fair to the seller. That is why it is so important to take 12 really good pictures, include the date code/serial # and have a security tag attached.

sheesh, you are all over the place with this post.
And I'm not sure if you should be posting pics of your fake bags...

 

[ooodianaooo]

They pulled my money just in case it were a fake I guess. But once they deem it authentic, I get my money back and the buyer either gets a credit or the purse back.

How long did the whole process take? And to get the sale money back into your account?

 

[alwayscoffee89]

How long did the whole process take? And to get the sale money back into your account?

I wouldn't know. It's still in process! But I'm assuming 2-4 weeks.