Purchased a bag on Tradesy. Which turned out to be fake. I confirmed it was fake by sending to Leather Surgeons for physical inspection. I returned the bag to Tradesy and they claim it's authentic and refuse to give me my money back only store credit. I am a large business seller and emailed their VP of Business (former Shop-Hers CEO) directly and this was the ****ty response I received:
Hi,
I'm terribly sorry that you are not seeing eye to eye with our returns department. Unfortunately I am not able to get involved as I do not share their expertise. I ask that you please reach back out to Mandy and resolve the issue with her team. I will let her know that we spoke and that you should be given VIP treatment as you are a very important business seller.
I also ask that you please stop including Sash in emails of this nature. He is the CPO of our company and he cannot speak to matters of handbag returns. I understand your frustration but we do stand by our authentication team and current resources.
All the best,
Jaclyn
FYI: When speaking with Jaclyn on the phone she was not even aware what Chanel Superfakes are or the fact of their mere existence. Sigh.
you sent in the bag to LS for a fake repair to see if LS would deem it real or not? that's how i understand this? i've used LS a lot. you have to send in the bag for repair and then, if authentic, they will repair it and provide a letter of authenticity after the repair is complete. they are not authenticators though, so you would have told them the bag was needing repairs. perhaps if you get the bag professionally authenticated by a service then Tradesy will see it differently? i'd side with Tradesy on this too, for now... since you didn't actually have the bag authenticated properly yet.