Anyone Ever Buy and/or Sell on Tradesy?

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Purchased a bag on Tradesy. Which turned out to be fake. I confirmed it was fake by sending to Leather Surgeons for physical inspection. I returned the bag to Tradesy and they claim it's authentic and refuse to give me my money back only store credit. I am a large business seller and emailed their VP of Business (former Shop-Hers CEO) directly and this was the ****ty response I received:

Hi,
I'm terribly sorry that you are not seeing eye to eye with our returns department. Unfortunately I am not able to get involved as I do not share their expertise. I ask that you please reach back out to Mandy and resolve the issue with her team. I will let her know that we spoke and that you should be given VIP treatment as you are a very important business seller.

I also ask that you please stop including Sash in emails of this nature. He is the CPO of our company and he cannot speak to matters of handbag returns. I understand your frustration but we do stand by our authentication team and current resources.

All the best,

Jaclyn

FYI: When speaking with Jaclyn on the phone she was not even aware what Chanel Superfakes are or the fact of their mere existence. Sigh.


you sent in the bag to LS for a fake repair to see if LS would deem it real or not? that's how i understand this? i've used LS a lot. you have to send in the bag for repair and then, if authentic, they will repair it and provide a letter of authenticity after the repair is complete. they are not authenticators though, so you would have told them the bag was needing repairs. perhaps if you get the bag professionally authenticated by a service then Tradesy will see it differently? i'd side with Tradesy on this too, for now... since you didn't actually have the bag authenticated properly yet.
 
you sent in the bag to LS for a fake repair to see if LS would deem it real or not? that's how i understand this? i've used LS a lot. you have to send in the bag for repair and then, if authentic, they will repair it and provide a letter of authenticity after the repair is complete. they are not authenticators though, so you would have told them the bag was needing repairs. perhaps if you get the bag professionally authenticated by a service then Tradesy will see it differently? i'd side with Tradesy on this too, for now... since you didn't actually have the bag authenticated properly yet.


Actually the Leather Surgeons do authentications. And if this was a super fake flap bag, Etinceler won't authenticate post 15 series. The Leather Surgeons are still doing Chanel and Hermes repairs. My local Chanel boutique was going to spa my bag and I asked if it was going to the LS, and the repair specialist said yes. As well, Neiman Marcus has them still doing their Chanel repairs. I would totally trust Gerry at LS, he's seen more Chanel and Hermes bags and has been doing this for a few decades.
 
Hi everyone,
I am planning on buying from Tradesy for like 4000$+ I am little nervous. I am from Middle East so the 4 days return refund policy is unfair for us. If I was from US buying will be much easier T_T any advice?
I am thinking of using Aramex. What so you think?

Thanx
 
Actually the Leather Surgeons do authentications. And if this was a super fake flap bag, Etinceler won't authenticate post 15 series. The Leather Surgeons are still doing Chanel and Hermes repairs. My local Chanel boutique was going to spa my bag and I asked if it was going to the LS, and the repair specialist said yes. As well, Neiman Marcus has them still doing their Chanel repairs. I would totally trust Gerry at LS, he's seen more Chanel and Hermes bags and has been doing this for a few decades.
It was my understanding that Etinceler wouldn't authenticate from pictures but if the bag was sent to them and they could examine it in hand, they could vet it.

If LS had the bag in-hand and deemed it fake, I would think Tradesy should accept that.
 
Hi everyone,
I am planning on buying from Tradesy for like 4000$+ I am little nervous. I am from Middle East so the 4 days return refund policy is unfair for us. If I was from US buying will be much easier T_T any advice?
I am thinking of using Aramex. What so you think?

Thanx

Currently Tradesy allows shipping to US only and maybe Canada. To order from Middle East you will have to use forwarding service. 4-day return window will start after delivery to them. So yes, it's much easier if you were in US.
 
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It was my understanding that Etinceler wouldn't authenticate from pictures but if the bag was sent to them and they could examine it in hand, they could vet it.

If LS had the bag in-hand and deemed it fake, I would think Tradesy should accept that.


Yes, that may be true BB, I have to read the fine print again about sending a bag to them...but it's likely Tradesy has no clue about the Leather Surgeons...Tradesy's in house authenticators are very young and inexperienced...remember, they said my Chanel necklace was fake and I had bought it at NM and provided them with my receipt that matched the sku on the diagram on the box. But they sent pics to AuthentucateFirst and those morons (once again) made an erroneous authentication, deeming an authentic item, a fake! I had Etinceler authenticate too and of course it was authentic....in the end, they begrudgingly released my funds and said it was a one time accommodation! Ridiculous!
 
Hi everyone,
I am planning on buying from Tradesy for like 4000$+ I am little nervous. I am from Middle East so the 4 days return refund policy is unfair for us. If I was from US buying will be much easier T_T any advice?
I am thinking of using Aramex. What so you think?

Thanx
it depends on the brand under consideration. knowing upfront that the 4-day return window doesn't work due to freight forwarding, I'd treat this as a final sale. you should ask for as many pics as possible, the seller can send you link for Drop Box if they have greater than 12 pics. pre-authenticate it ahead of purchase if possible. as with any final sale purchase, you gotta take a leap of faith but there are some steps one can take to minimize risks. I probably would steer clear of brands with super fakes as you can read in earlier posts. good luck!
 
Anyone else notice that many of our items were (briefly) 10% off today? I got so excited when I saw this in my closet about 30 min ago. Sadly, none of these things are on sale anymore. This glitch, or whatever it was, made me sad. :shucks:
 
It was my understanding that Etinceler wouldn't authenticate from pictures but if the bag was sent to them and they could examine it in hand, they could vet it.

If LS had the bag in-hand and deemed it fake, I would think Tradesy should accept that.


This is correct. They will only do in-house authentication for classic flaps (and now Le Boy) from the 15the series and beyond.

Their authentication fee for this process is rather steep...$100 plus shipping both ways. I believe LS only does in-house authentication and the fee is only $50 plus shipping both ways.
 
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