Hi BB[emoji173]️ My only transaction with a supposed authenticity issue was so nuts and how Tradesy handled it was another surprise. Last November I sold a pair of Chanel chain hoop earrings (gold chain/black leather) this was on the Tuesday before Thanksgiving.
(this is tradesy's pic, mine were better)
I am selective about who I sell to. I call tradesy before I confirm sales and ask if they are a first time buyer or if the have a positive history buying luxury items. This buyer had a few recent Chanel purchases so I moved forward. Anyway the buyer now asks me to overnight the earrings so she can wear them on Thanksgiving. My daughters were flying home from college, I was busy but she covered the cost and I agreed. I had purchased these at Neiman Marcus (on sale) and had receipt and tags and all. She received them in time and was so pleased, promised to shop again....Blah Blah Blah. Fast forward to February...Here is a screenshot of a message I received from her a day before Valentine's.
It would have been different if she kindly said she might have some concerns about these earrings. But she was attacking, threatening and nasty as heck as it went on.
So my long story longer, I contacted Tradesy, sent them pics of receipt, supporting documentation, had Etinceler authenticate as well. Lots of work for me! I told Tradesy "you should make her prove they weren't authentic vs me proving they were authentic!" My listing was clear and descriptive with numerous pictures. She had been shopping that day at Saks and told Tradesy her Saks SA said they were FAKE! I was shocked that was what happened!! SAs aren't allowed to authenticate, it's strictly forbidden, trust me I know. So my earrings were deemed authentic but Tradesy didn't ship them back to her but allowed her site credit! I was so concerned about this situation moving forward...two months later gives any buyer plenty of time to possibly find a counterfeit matching item cry "FAKE" and request a return to Tradesy. This practice is a huge flaw in their system. Luckily I still had my receipt from NM and pictures but usually I delete these things since the sale is concluded. Why wouldn't they send them back to this mentally whacked buyer?? This practice creates an open door for scamming! At least say if deemed authentic you'll receive your item back. At least that would prevent fraudulent cases opened just for buyer remorse, "I wore these for two months and and don't want them any longer" this was all so frustrating but the only time I've ever had this happen. Gets me grumpy just thinking about it again! No apologies or anything! Just a big stressful waste of time!
