Anyone Ever Buy and/or Sell on Tradesy?

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I have sent them few emails & still no reply. Between the buyer & that Tradesy place must have done something with my original authentic LV wallet. I will definitely report this whole thing to fraud Dept in US as I still keep my original receipt from LV & video how my item was shipped with full package. Any suggestion would be helpful. I lost all my trusts for this Tradesy place ..as this happening to me now. They closed even before their business hrs as of yesterday when I tried to call.
 
Hi all,
I have found this thread recently from a great friend in here as this thing happened to me & I need advices so bad from all of you.. Thanks in advance all. I had sold successfully 3 items thru Tradesy with great comments from buyers just this year as I m a new seller.

I don't normally sell anything but buy & buy only from official or original boutiques in USA. Non of my item has been purchased thru. any second market yet. This year I decided to get rid few items as I found they are no use or don't fit my life styles anymore. My
Few days ago, I posted one of my brand new LV wallet but buyer claimed on authenticity so she sent back to Tradesy. I emailed Tradesy copy of my original receipt & told them if they need to see video at post office too, I can always forward to them. Tradesy received her returned item & I thought they are supposed to call me but no they didn't. They sent me email starting they will ship non authentic wallet back to me !!! But I know mine original one is 100% authentic & how couldn't they tell by looking at pics I posted, my original receipt. Once I see the email, call them back, they closed! Also, it's not like I first sell anything thru. Them. I even sold my Chanel woc which is brand new & way more expensive than this LV wallet. How could they didn't contact me to investigate? Now I can't speak to someone til Mon. What should I do guys, I will definitely not take back a non authentic that probably has been switched if that what happened to mine wallet. I still have all proof but just hope Tradesy investigate not try to listen or protect buyer only.

I have sent them few emails & still no reply. Between the buyer & that Tradesy place must have done something with my original authentic LV wallet. I will definitely report this whole thing to fraud Dept in US as I still keep my original receipt from LV & video how my item was shipped with full package. Any suggestion would be helpful. I lost all my trusts for this Tradesy place ..as this happening to me now. They closed even before their business hrs as of yesterday when I tried to call.
The fact that they're closed for the weekend and that they may have closed early on a Friday because both of those concerns are common for many businesses.

So you'll need to wait until Monday to contact them. (Was there a machine to leave your number for a return call?)

I think you're jumping the gun in assuming a switch without waiting. Many buyers on various sites don't realize that they can make legitimate returns without filing false counterfeit (or otherwise SNAD) claims.

She may have just changed her mind and might return the same item she received from you.

Again, wait to see what happens once you speak to them on Monday before getting all stressed out.
 
The fact that they're closed for the weekend and that they may have closed early on a Friday because both of those concerns are common for many businesses.

So you'll need to wait until Monday to contact them. (Was there a machine to leave your number for a return call?)

I think you're jumping the gun in assuming a switch without waiting. Many buyers on various sites don't realize that they can make legitimate returns without filing false counterfeit (or otherwise SNAD) claims.

She may have just changed her mind and might return the same item she received from you.

Again, wait to see what happens once you speak to them on Monday before getting all stressed out.

Hi dear,
I was being considerated for those reasons too that buyer might just changed mind & tried to blame on authenticity so she can get her money back which I sure it happens with all consignment places. I do get upset with Tradesy just because they got attachment of my original receipt & sent me a very nice message at first that I don't have to worry & they will keep all info on file. I did have video at post office too. That email was sent to me just about 3 hrs before I got second email from them -they said my bag was fake due to their team authenticated!! I don't expect my original authentic item is non authentic. I bought this wallet from LV store in my state. I read info on here & not sure their team might not have good authenticators or something has happened to my bag. They also said on email that fake item will be sent back to me but no mine was not fake. My item has been listed for about 2 months with full package pics including brand new leather strap & shopping bag..just to let u know. If my item is fake I m sure people already know. I did sell 3 bags with them this yr too with nice comments from all buyers so it's not like first time. I thought they should call or at least try to capture info from sellers first. So of course I will not get anything back unless my original one if they can prove by comparing pics. All my bags are purchased directly from all official boutiques in USA with original receipts. When I sell I also limited to US buyers only as I am always afraid of sending over seas..so many fake items out there.
Thanks for your thoughts on it anyway dear.
 
The fact that they're closed for the weekend and that they may have closed early on a Friday because both of those concerns are common for many businesses.

So you'll need to wait until Monday to contact them. (Was there a machine to leave your number for a return call?)

I think you're jumping the gun in assuming a switch without waiting. Many buyers on various sites don't realize that they can make legitimate returns without filing false counterfeit (or otherwise SNAD) claims.

She may have just changed her mind and might return the same item she received from you.

Again, wait to see what happens once you speak to them on Monday before getting all stressed out.

BeenBurned- either Tradesy's authentication team has misauthenticated the wallet and the seller will be getting back her authetic one or the buyer has pulled a switch. When buyers falsly claim items are fake when they are real the buyer then sends the item directly to Tradesy and then they are supposed to make the call with the item in their hands. If the item was real (deemed by Tradesy) the seller gets her funds released and the buyer gets credits for the site. Tradesy is supposed to mediate these situations so buyers don't change their mind and try and get a full refund opposed to site credits.

Very very scary to hear that once again Tradesy is misautenticating items if the item in question is authentic. They should have the best teams of authenticators for LV, Chanel, and Coach since those are the brands they claim are their best sellers.
 
BeenBurned- either Tradesy's authentication team has misauthenticated the wallet and the seller will be getting back her authetic one or the buyer has pulled a switch. When buyers falsly claim items are fake when they are real the buyer then sends the item directly to Tradesy and then they are supposed to make the call with the item in their hands. If the item was real (deemed by Tradesy) the seller gets her funds released and the buyer gets credits for the site. Tradesy is supposed to mediate these situations so buyers don't change their mind and try and get a full refund opposed to site credits.

Very very scary to hear that once again Tradesy is misautenticating items if the item in question is authentic. They should have the best teams of authenticators for LV, Chanel, and Coach since those are the brands they claim are their best sellers.
If the buyer did a switch, that is something that could have happened on any site. I don't think there is anyway for a seller to protect herself from that.
 
If the buyer did a switch, that is something that could have happened on any site. I don't think there is anyway for a seller to protect herself from that.

Yes it can happen on every site- it happened to me on eBay. If this is the situation, hopefully the seller will get Tradesy to look at her receipt from LV, the video of her packing the item versus what has been returned to her. Pictures comparing the two wallets. If this all fails, it might be time to look into a BBB claim.
 
BeenBurned- either Tradesy's authentication team has misauthenticated the wallet and the seller will be getting back her authetic one or the buyer has pulled a switch. When buyers falsly claim items are fake when they are real the buyer then sends the item directly to Tradesy and then they are supposed to make the call with the item in their hands. If the item was real (deemed by Tradesy) the seller gets her funds released and the buyer gets credits for the site. Tradesy is supposed to mediate these situations so buyers don't change their mind and try and get a full refund opposed to site credits.

Very very scary to hear that once again Tradesy is misautenticating items if the item in question is authentic. They should have the best teams of authenticators for LV, Chanel, and Coach since those are the brands they claim are their best sellers.
I understand that there's a potential for fraud on any site. I also understand that the buyer might be doing a switcheroo and although I'm not accusing the seller of anything, there's also the possibility that a seller can use genuine receipts and props to sell a fake.

My concern is with Tradesy and its authenticators, especially knowing that at least in the past, they used a company whose many mistakes were fairly frequent and well publicized. I don't believe they use brand specialists for their authentication team, just based on the obvious fakes I've seen posted in various AT threads here as well as obvious fakes that are labeled as "sold" on Tradesy. And keep in mind that since Tradesy often resells returned items on its own IDs, the fact that they have (or have had) fakes listed by their own selling IDs indicates that their "team" isn't good at what they do, IMHO.
 
Yes it can happen on every site- it happened to me on eBay. If this is the situation, hopefully the seller will get Tradesy to look at her receipt from LV, the video of her packing the item versus what has been returned to her. Pictures comparing the two wallets. If this all fails, it might be time to look into a BBB claim.

I am not familiar with LV, but LV items also have stamps that roughly indicate when and where they were produced, don't they?

How could someone prepare the exact fake with the same stamp??
 
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I have sent them few emails & still no reply. Between the buyer & that Tradesy place must have done something with my original authentic LV wallet. I will definitely report this whole thing to fraud Dept in US as I still keep my original receipt from LV & video how my item was shipped with full package. Any suggestion would be helpful. I lost all my trusts for this Tradesy place ..as this happening to me now. They closed even before their business hrs as of yesterday when I tried to call.

They are open on Sat and Sun from 8am -2pm PST. Give them a call now.
 
BeenBurned- either Tradesy's authentication team has misauthenticated the wallet and the seller will be getting back her authetic one or the buyer has pulled a switch. When buyers falsly claim items are fake when they are real the buyer then sends the item directly to Tradesy and then they are supposed to make the call with the item in their hands. If the item was real (deemed by Tradesy) the seller gets her funds released and the buyer gets credits for the site. Tradesy is supposed to mediate these situations so buyers don't change their mind and try and get a full refund opposed to site credits.

Very very scary to hear that once again Tradesy is misautenticating items if the item in question is authentic. They should have the best teams of authenticators for LV, Chanel, and Coach since those are the brands they claim are their best sellers.

Not directed at you ToriChan but just at this situation in general..

I hope and pray that Tradesy got it wrong in this case..
It's possible they made a mistake on authentication, yes, it's also possible the buyer did the switcheroo scam..
Sadly, the seller has to wait & see what they receive when Tradesy returns their wallet.
After she determines if it's her wallet or something else, decisions can be made & she can be advised on how to proceed..

It's terrible waiting, it seems like FOREVER but unfortunately, in this case,she must.
I hope & pray she gets back her original LV wallet- I really do..

OP, hang in there.. Try to stay positive.. Perhaps they just made a mistake.. They have been known to make mistakes about this so for now, hope for that. You might worry yourself sick for nothing.. Stressing over it will not change what happened or what you receive back.. You may find you get back your wallet and all the worrying was for not.That's the hope! Then you can prove authenticity to Tradesy and relist, if you can trust the site after this..
 
I just saw the new Tradesy.com TV commercial! Look at the CEO showing the Tradesy Shipping Kit and a beautiful box (like a Chanel magnetic box of sorts) This is such a joke! I've seen the shipping kit!! It's poopy plastic bag and a single piece of tissue paper!!! I recorded the commercial but couldn't load a video

ImageUploadedByPurseForum1444013661.284938.jpg
 
As for the post by my dear friend Arfit60, we are in the same purse groups. She is the most honorable and decent person, loved dearly...and high ethics first and foremost with amazing authentic bags purchased at the retail level. We are all spinning over this situation and my initial summation is that of course bag she sold was authentic and tradesy has either received a fake in this model from Jacklynn's buyer or is using ***************** who once again deemed an authentic bag as fake. If it's not them, their slew of in house "brand specialist" are Jacks of all Trades, Masters of NONE!! I've been on Tradesy for over a year and the growth to handle the volume now is over their heads. Used to be so great and lately has been terrible with new customer service reps giving me erroneous info and are completely clueless...

I've had generally a very positive experience on tradesy but am now slowing to a halt by choice.

Why Arfit60 is even involved now is ridiculous! Jacklynn I have to say, we really don't know what happened to the bag you were sold! You received a deemed authentic stamp of approval on TPF. And after that the original owner is removed from the equation! I've called tradesy and spoken to them about this as well. My husband is researching the UCC and it seems that legally the issue can not involve the first transaction since the original seller has no control over what happened subsequent to you taking ownership.
 
As for the post by my dear friend Arfit60, we are in the same purse groups. She is the most honorable and decent person, loved dearly...and high ethics first and foremost with amazing authentic bags purchased at the retail level. We are all spinning over this situation and my initial summation is that of course bag she sold was authentic and tradesy has either received a fake in this model from Jacklynn's buyer or is using ***************** who once again deemed an authentic bag as fake. If it's not them, their slew of in house "brand specialist" are Jacks of all Trades, Masters of NONE!! I've been on Tradesy for over a year and the growth to handle the volume now is over their heads. Used to be so great and lately has been terrible with new customer service reps giving me erroneous info and are completely clueless...

I've had generally a very positive experience on tradesy but am now slowing to a halt by choice.

Why Arfit60 is even involved now is ridiculous! Jacklynn I have to say, we really don't know what happened to the bag you were sold! You received a deemed authentic stamp of approval on TPF. And after that the original owner is removed from the equation! I've called tradesy and spoken to them about this as well. My husband is researching the UCC and it seems that legally the issue can not involve the first transaction since the original seller has no control over what happened subsequent to you taking ownership.

AMEN to that!
I had wondered and posted about that aspect before.
The original seller has nothing to do with the subsequent transactions.:nono:

As for that commercial! What a joke! It's extremely misleading!
I've made 4 purchases from Tradesy in the last year, 2 were for rather high end expensive items. I have never received a box like that! Frankly, I would LOVE a box like that-
My Balenciaga was $1400. and my Louboutins about the same, maybe $1200., I forget, anyway, I should think either or both of them should have qualified for a nice Tradesy black box.. :p

In my opinion; if they're going to advertise it (and it will help sales) they need to be providing them. Can you imagine a buyer getting ticked at their seller believing they should have been shipped a fancy black box? I can.. I suppose it's a good thing they don't do feedback there- Tradesy could harm their own sellers..:bagslap:
 
I just saw the new Tradesy.com TV commercial! Look at the CEO showing the Tradesy Shipping Kit and a beautiful box (like a Chanel magnetic box of sorts) This is such a joke! I've seen the shipping kit!! It's poopy plastic bag and a single piece of tissue paper!!! I recorded the commercial but couldn't load a video

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Doesn't the kit depend on the seller using Tradesy's kit? I have ordered shoes and sunglasses and got the nice box kit with both. I also sold a celine and got the large box to ship it in. It wasn't a pull off top like in the commercial but it was a nice matte black a bit bigger than what I got for my ferragamo shoes. I would use the kit again if it didn't take fooooorever to receive. I'd rather just ship myself so I can finish the sale faster.

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