Anybody have any real life experience with Deadly Ponies bags?

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#226
samfalstaff said:
@southernbelle43 (For some reason, my multi-quote is not working.)

I had the opposite experience with DP customer service. A while ago, I asked whether they would get any more of the forest green bulle leather bags. They said they were all sold out. Then a week later, they put on their instagram that they had some. I barely check instagram so of course when I finally found their insta post, they were all sold out. I asked them about it and they pretty much just shrugged their shoulders. So I decided to take matters into my own hands and look at their stockists. Found a Caiman in the forest green leather from another store. So while DP customer service hasn't utterly failed me, they certainly were not stellar.

On the other hand, when I inquired about the Opelle Lotus bag (they had just sold out), they checked and said they would get more in on a certain date. A few days before that date, they emailed to see if I was still interested and even sent me an invoice. Maybe Opelle is hurting more for cash...I don't know, but I was impressed with Opelle's go-get-em attitude. Whereas my experience with DP left me a little cold. However, they can make it up to me with more colors in the bulle leather......
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I check IG several times a day but it's still easy to miss stuff.
 
#229
tuowei said:
Imo how a company deals with faults and request for returns is the best test of their customer service. DP wasn't pleasant, but persistent escalation did resolve the matter satisfactorily.
Not to be Debbie Downer, especially as mine is not the common experience but on the topic of DP quality and customer service: https://forum.purseblog.com/threads/handmade-does-the-label-allow-better-or-worse-quality.1027623/
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I recall reading this before, how unfortunate for that buyer. My one DP bag is beautifully made. I would risk a second purchase myself.
 
#230
tuowei said:
Imo how a company deals with faults and request for returns is the best test of their customer service. DP wasn't pleasant, but persistent escalation did resolve the matter satisfactorily.
Not to be Debbie Downer, especially as mine is not the common experience but on the topic of DP quality and customer service: https://forum.purseblog.com/threads/handmade-does-the-label-allow-better-or-worse-quality.1027623/
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Thanks for this. The thread was a good read. I have two DP bags and love both of them and might add more soon (if they add more bulle leather colors...hint, hint, DP!) But it's helpful to know how they interpret "handmade" and "quality."
 
#231
tuowei said:
Imo how a company deals with faults and request for returns is the best test of their customer service. DP wasn't pleasant, but persistent escalation did resolve the matter satisfactorily.
Not to be Debbie Downer, especially as mine is not the common experience but on the topic of DP quality and customer service: https://forum.purseblog.com/threads/handmade-does-the-label-allow-better-or-worse-quality.1027623/
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I can understand your disappointment and frankly I am shocked at that. I have had 5-6 DP's and they have been perfect. I suppose this happens occasionally even in the "premier' designer brands. I have read so many stories about Dior, Chanel, LV, etc. Every once in a while a bad one gets through, but I cannot believe they did not make it right.
 
#232
tuowei said:
Imo how a company deals with faults and request for returns is the best test of their customer service. DP wasn't pleasant, but persistent escalation did resolve the matter satisfactorily.
Not to be Debbie Downer, especially as mine is not the common experience but on the topic of DP quality and customer service: https://forum.purseblog.com/threads/handmade-does-the-label-allow-better-or-worse-quality.1027623/
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I just went back and read your original posting and I see that you did end up getting a refund. Great.
 
#234
piosavsfan said:
Anyone have a Mr Panther? I'm loving the new Lilac color but worried this style is too small for me.
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I do not, but I wanted to comment that I love this new color!!! Been eyeing mr. micro gator gang (also wondering if this will be too small for me) and mr. chain mail. With the latter, I wonder if the zipper would make it difficult to get in and out of the bag.
 
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#235
smile10281 said:
I do not, but I wanted to comment that I love this new color!!! Been eyeing mr. micro gator gang (also wondering if this will be too small for me) and mr. chain mail. With the latter, I wonder if the zipper would make it difficult to get in and out of the bag.
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I agree about the zipper on Mr Chain Mail.
I also want Mr Wallet in this color but it's sold out. :sad:
 
#237
Owners of both deer nappa and bulle lamb bags, which leather do you like more? I have practically no storage space left (and still have 3 bags on the way :noggin:), so I can only get one DP bag. Currently debating either getting a bag in deer nappa or bulle lamb. Thanks in advance!
 
#238
afroken said:
Owners of both deer nappa and bulle lamb bags, which leather do you like more? I have practically no storage space left (and still have 3 bags on the way :noggin:), so I can only get one DP bag. Currently debating either getting a bag in deer nappa or bulle lamb. Thanks in advance!
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If only choosing one, I would go with the bulle leather. It’s so soft to the touch and unique looking. DP doesn’t offer it in many styles, unlike their deer leather. At the moment/last I checked, it’s only offered in black. Not sure if that matters to you.

Both leathers are really nice, so I don’t think you can go wrong ;)
 
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#239
smile10281 said:
If only choosing one, I would go with the bulle leather. It’s so soft to the touch and unique looking. DP doesn’t offer it in many styles, unlike their deer leather. At the moment/last I checked, it’s only offered in black. Not sure if that matters to you.

Both leathers are really nice, so I don’t think you can go wrong ;)
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Thank you so much! This is very helpful. I've been eyeing the Mr Micro Gator Gang in the bulle lamb for sometime now, and my preferred choice of colour is black so it all works out :smile: hope it will go on sale soon.
 
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#240
afroken said:
Thank you so much! This is very helpful. I've been eyeing the Mr Micro Gator Gang in the bulle lamb for sometime now, and my preferred choice of colour is black so it all works out :smile: hope it will go on sale soon.
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I personally have never seen a sale on the DP site. But I have seen them in the NZ/AU stores that carry them. You have to ask if they ship to your country first. My first DP was one bought from one of these stores at 50% off.
 
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