Alexander Wang Alexander Wang Rocco duffle bag

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#5,416
kellyanne said:
ceedoan
Thanks i feel a bit better already
They seem to think that i showing them pictures of a different bag which is insane.
I got it for 744. which was not much of a sale but i was still glad that i got it with a bit of discount. They initially said rocco on sale was an error in their website that it should have been on the regular price. i felt lucky then.. well now i reget ever getting it in first place..... their inven might only has roccos from 2010, iam not sure. They haven't answered me about that particular question yet. :shrugs:

poopsie
they have return pollicy. i initially contacted them regarding the tag issue and asking about their international exchange system. but they suspected somehow that iam showing them pictures of a different bag. They insisted the bag they sent out is in best condition. now im just frustrated that they wouldn't not admit the problem. In case of return, i dont' think i should be responsible for the international shipping back to US becasue logo that faint is clearly a defect.. im still waiting for their reply.
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THAT IS RIDICULOUS! I looked at the return policy and they clearly say a full refund in 30 days in its original condition and on top of that "we promise to make the process as easy as possible". They should cover the return shipping as well, especially since they state it in their policy "free-pickup" and right on top of their website free 2 day shipping and free returns. Don't give up : (, just keep pushing! If you are unhappy with the bag, no reason for you to keep it.
 
#5,417
TaraP said:
I am new to AW so I do not know the answer to your question... BUT I love the pics of Birchwood on shopbop. Is there any way you can take a pic or two of yours? I would love to see real pics of Birchwood... :nuts:
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Heyy, Here's my Rocco in Birchwood...






Here's a zoomed in picture






The color doesn't look right with too much pebbles, i love the bag so sooo much i just wish it was flatter.
It looks alittle weird up close :sad:
I think I'm going to return it.
 
#5,418
#5,420
Mine is so stiff. I have the newer Rocco but my sister has the older one and I remember it being more softer. I don't really like how mine is stiff. Hopefully i can still break into the leather.
 
#5,421
Fayir said:
Heyy, Here's my Rocco in Birchwood...



Here's a zoomed in picture



The color doesn't look right with too much pebbles, i love the bag so sooo much i just wish it was flatter.
It looks alittle weird up close :sad:
I think I'm going to return it.
Click to expand...

LOVE this color! This was the first reveal of Birchwood. Now adding this to my wishlist. :smile1: Is this a Shopbop purchase? That is the only site I have seen it on.
I totally thought the same thing as alyra, it looks like a brain. If the massive bubbles bother you, just exchange it for another one. The color/ hw combo is amazing! For the price of these bags you should be 100% happy with it.
Thanks for the pics!
 
#5,422
kellyanne said:
ceedoan
Thanks i feel a bit better already
They seem to think that i showing them pictures of a different bag which is insane.
I got it for 744. which was not much of a sale but i was still glad that i got it with a bit of discount. They initially said rocco on sale was an error in their website that it should have been on the regular price. i felt lucky then.. well now i reget ever getting it in first place..... their inven might only has roccos from 2010, iam not sure. They haven't answered me about that particular question yet. :shrugs:

poopsie
they have return pollicy. i initially contacted them regarding the tag issue and asking about their international exchange system. but they suspected somehow that iam showing them pictures of a different bag. They insisted the bag they sent out is in best condition. now im just frustrated that they wouldn't not admit the problem. In case of return, i dont' think i should be responsible for the international shipping back to US becasue logo that faint is clearly a defect.. im still waiting for their reply.
Click to expand...


The bag is old stock from past seasons. I wonder if it was a store display? I'm disturbed by their accusations, as if you would switch bags.
They should use security tags. Call your credit card company if they give you any more grief.
 
#5,424
Ok girls, Now for my update!
I received the Rocco in black with pale gold and I got to say the pale gold is so beautiful! It does "pop" more than the antique brass but here's is the deal breaker: IS IT JUST SOOO HEAVY! The cupcake studs on this bag are beautiful but I CANNOT CARRY IT EMPTY!! This did not happen with the antique brass bullet studs. It is still a heavy bag but manageable, but the pale gold is un-carryable! No can do!! And I have very heavy bags so you can imagine my disappointment. So return on this one and I have again ordered the antique brass (Saks.com must think I am insane for sure!) because as much as I like the pale gold and cupcake studs, I like my arms and spine more! LOL!! So I will post pics of the third and final chapter of the AW Rocco travesty!
 
#5,425
alyra said:
Zoomed in, it does kind of look like a brain. LOL. The zoomed out pic is very pretty though.
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Yes! definitely looks like a brain, especially from the round sides


TaraP said:
LOVE this color! This was the first reveal of Birchwood. Now adding this to my wishlist. :smile1: Is this a Shopbop purchase? That is the only site I have seen it on.
I totally thought the same thing as alyra, it looks like a brain. If the massive bubbles bother you, just exchange it for another one. The color/ hw combo is amazing! For the price of these bags you should be 100% happy with it.
Thanks for the pics!
Click to expand...


Yup it's a Shopbop purchase, I think I'll just return it and wait for next season's.
It's impossible how long i've been waiting for a good color + leather + hardware combo, i think the wait will go on..... :upsidedown:
 
#5,426
I have a newer one that I got in March/April. After consistent daily use, it's definitely softened up. It kind of hangs a little more instead of looking like a round duffel. It probably also helps that I live in a moist climate.
 
#5,427
I'm planning on buying a Rocco for my birthday. I'm stuck on which color I should get. At first I was obsessed with the black/gold hardware. Mainly because black goes with everything, I have SO many black bags, I need some color. So the next one I am in love with is the midnight blue color or the latte with rose gold studs. But I'm not 100% sure if there is a midnight blue color with gold hardware? I really don't want silver. Can anyone confirm this for me? Thanks so much. And any opinions would be nice as well :)
 
#5,428
AJSmithJohnson said:
I'm planning on buying a Rocco for my birthday. I'm stuck on which color I should get. At first I was obsessed with the black/gold hardware. Mainly because black goes with everything, I have SO many black bags, I need some color. So the next one I am in love with is the midnight blue color or the latte with rose gold studs. But I'm not 100% sure if there is a midnight blue color with gold hardware? I really don't want silver. Can anyone confirm this for me? Thanks so much. And any opinions would be nice as well :)
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Bluestang03 just posted her new Rocco petrol with brass hardwear. Maybe you can ask her where she purchased it. It's really pretty and doesn't have silver hardwear :)
 
#5,429
CrystalCorrinnn said:
Bluestang03 just posted her new Rocco petrol with brass hardwear. Maybe you can ask her where she purchased it. It's really pretty and doesn't have silver hardwear :)
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LOL....I wish that was my Rocco! I'm banned until my credit card cools off ;)

It's actually TaraP's petrol Rocco and I think she got it from NM.
 
#5,430
Fayir said:
Heyy, Here's my Rocco in Birchwood...






Here's a zoomed in picture






The color doesn't look right with too much pebbles, i love the bag so sooo much i just wish it was flatter.
It looks alittle weird up close :sad:
I think I'm going to return it.
Click to expand...
nice color - i looked at it on SB- seems similar to Mustard, but less yellowy.
 
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