I am gonna throw some comments in there since I've got a big background with all things Chanel, side to side and top to bottom. Here are just some things to know:
1) Chanel doesn't dye their leathers all the way through, so when they scuff, it will go to "brown".
2) Chanel is, and sees itself, as a fashion house, NOT a leather goods house. It does not like accessories customers AT. ALL. It sees them as "rodents" as a prominent SD once told me (she was not agreeing, just passing on info from above). Therefore, CS for accessories customers is very very very low priority, if at all.
3) Most of Chanel's comments for leather that wears, tears, popped stitches, etc will be deemed as "regular wear and tear", not covered by any sort of warranty.
4) The quality of Chanel's leather isn't awesome. I think we all know that. And bags are produced at many "shared" factories all over Europe (and beyond IYKWIM). They are producing upwards of 10m bags a year, at around 85-90% profit margin, for a house that overtly says they are not a leather goods house.
5) There are NO CHANEL VIP's who are only accessories customers. If I bought 300k of bags/ jewelry/ shoes a year, I am not a VIP. I am nothing. Only purchasing RTW makes you anyone they care to make happy or cater to, because they only see RTW customers are real customers.
6) Pretty much when you buy a Chanel bag, minus a few exceptions, you're gonna be on your own with whatever happens to it.
Last, look, I love Chanel. Chanel is FUN, quirky, whimsical, etc. But quality isn't their mojo. It SHOULD be, but it's not. I say these things so that you can alter your expectations of what it means to both be a Chanel customer and getting aftercare service.
I remember when I had the most beautiful pink calf shiny chevron coco handle (with lizard handle, leather interior). I used it ONCE, and the corner scuffed to brown. I sent pics to my SA, who I still work with, and he said, "Well, yeah, it's just what happens". That was it. Not his fault, he is well aware of the issues, but nothing he can do.
Not that I think this post will make you feel any better, but maybe just help you make better decisions / expectations going forward. If you want fun? Chanel. If you want quality? Hermes. If you want trendy/edgy? Dior. If you want mainstream/everyday? LV. There are more brands for sure, but just my take on them from a flyover. Good luck, and I am sorry.
1) Chanel doesn't dye their leathers all the way through, so when they scuff, it will go to "brown".
2) Chanel is, and sees itself, as a fashion house, NOT a leather goods house. It does not like accessories customers AT. ALL. It sees them as "rodents" as a prominent SD once told me (she was not agreeing, just passing on info from above). Therefore, CS for accessories customers is very very very low priority, if at all.
3) Most of Chanel's comments for leather that wears, tears, popped stitches, etc will be deemed as "regular wear and tear", not covered by any sort of warranty.
4) The quality of Chanel's leather isn't awesome. I think we all know that. And bags are produced at many "shared" factories all over Europe (and beyond IYKWIM). They are producing upwards of 10m bags a year, at around 85-90% profit margin, for a house that overtly says they are not a leather goods house.
5) There are NO CHANEL VIP's who are only accessories customers. If I bought 300k of bags/ jewelry/ shoes a year, I am not a VIP. I am nothing. Only purchasing RTW makes you anyone they care to make happy or cater to, because they only see RTW customers are real customers.
6) Pretty much when you buy a Chanel bag, minus a few exceptions, you're gonna be on your own with whatever happens to it.
Last, look, I love Chanel. Chanel is FUN, quirky, whimsical, etc. But quality isn't their mojo. It SHOULD be, but it's not. I say these things so that you can alter your expectations of what it means to both be a Chanel customer and getting aftercare service.
I remember when I had the most beautiful pink calf shiny chevron coco handle (with lizard handle, leather interior). I used it ONCE, and the corner scuffed to brown. I sent pics to my SA, who I still work with, and he said, "Well, yeah, it's just what happens". That was it. Not his fault, he is well aware of the issues, but nothing he can do.
Not that I think this post will make you feel any better, but maybe just help you make better decisions / expectations going forward. If you want fun? Chanel. If you want quality? Hermes. If you want trendy/edgy? Dior. If you want mainstream/everyday? LV. There are more brands for sure, but just my take on them from a flyover. Good luck, and I am sorry.
