Advice PLEASE: Bought a Balenciaga bag from ebay, but it bag was missrepresented...
- Thread starter tuxedosam
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
UPDATE, again ladies. (Sorry for the multiple updates, things are just happening, and I'm trying to keep you all in the loop)
This seller writes again, but this time through ebay dispute messages. Remember, previously, I've contacted her multiple times to express that the bag was mispresented and in poor condition and she's been dismissive and non-communicative, accusational, and just rude. She was never apologetic before but now that she is writing through ebay messages, her tone is abnormally cordial and polite. In her most recent message, she says she wishes I didn't file an ebay dispute.
This time, she says:
"I'm not sure why you felt you had to file a claim with ebay. I'm sorry I don't have all the money today but I will absolutely get it to you as soon as I can. I have been willing to work with you through out this whole auction. I even cancelled a dinner so I could take the bag to the post office before my trip, so you could get it quickly. I'm trying to work with you - Filing the claim will just freeze my ebay account, leaving me unable to re-sell the bag or any other items, which will delay my ability to get any money to you faster.
Really, I wish I could pay you today and be done with it, but I can Not send money that doesn't exist! If I had money, I wouldn't have sold the bag in the first place! My dog was hit by a car and it cost $2100. I have a nice vet who let me do payments and I sent the money to her at the same time I mailed your bag. Unfortunately, Filing the claim will not make me able to pay you any faster - yet again, I apologize."
This seller, seems tricky. What should I do now?
I still just want to return the bag and get a FULL REFUND. :wondering
This seller writes again, but this time through ebay dispute messages. Remember, previously, I've contacted her multiple times to express that the bag was mispresented and in poor condition and she's been dismissive and non-communicative, accusational, and just rude. She was never apologetic before but now that she is writing through ebay messages, her tone is abnormally cordial and polite. In her most recent message, she says she wishes I didn't file an ebay dispute.
This time, she says:
"I'm not sure why you felt you had to file a claim with ebay. I'm sorry I don't have all the money today but I will absolutely get it to you as soon as I can. I have been willing to work with you through out this whole auction. I even cancelled a dinner so I could take the bag to the post office before my trip, so you could get it quickly. I'm trying to work with you - Filing the claim will just freeze my ebay account, leaving me unable to re-sell the bag or any other items, which will delay my ability to get any money to you faster.
Really, I wish I could pay you today and be done with it, but I can Not send money that doesn't exist! If I had money, I wouldn't have sold the bag in the first place! My dog was hit by a car and it cost $2100. I have a nice vet who let me do payments and I sent the money to her at the same time I mailed your bag. Unfortunately, Filing the claim will not make me able to pay you any faster - yet again, I apologize."
This seller, seems tricky. What should I do now?
I still just want to return the bag and get a FULL REFUND. :wondering
she is playing mind games with you. keep a copy of all her emails (just in case) and only deal with her through the ebay dispute.
it isn't your fault if she got money issues, she sold you a bag that was way misrepresented...and she did that knowingly.
don't return the bag or close the dispute unless it has been resolved,the money is in your account and ebay tells you is OK to send the bag back.
it isn't your fault if she got money issues, she sold you a bag that was way misrepresented...and she did that knowingly.
don't return the bag or close the dispute unless it has been resolved,the money is in your account and ebay tells you is OK to send the bag back.
TuxSam-
I was away from the computer for a while and came back to find that lots has happened! LOL... that's what I get for walking away. Ha.
DO NOT send any more messages outside the Ebay dispute... you want to have full record of this madness!
Secondly, take a huge deep breath, because you don't have to worry about anything she says to you or to Ebay. When I filed my claim, the seller made all kinds of noise about it being new when sent, and I still got my money back. DO finish the process through Ebay/PayPal and not independently like she's asking, because that's how you'll get ALL of your $ back.
I completely believe that bad things happen to people, and maybe she really did need the money from the bag sale, (I think it's best to give benefit-of-the-doubt!) but she should've listed it correctly and been more reasonable with her customer service to begin with. And whether she likes it or not, the claim WILL get you the money faster.
Plus it is just an official way to solve the situation. Filing a claim doesn't mean hard feelings- it means doing things in an official, monitored capacity. You're not doing the wrong thing at all.
I wouldn't correspond directly with her anymore, either, since it's just upsetting.
Let Ebay handle it, and respond to any of their questions, and hopefully you'll have the money back in hand soon.
And by the way... as a buyer, I know sometimes I'm intimidated from leaving a neg or neutral because I don't want it to look bad, but I think it might be meritted in this case. If I were looking at one of this seller's bags, I'd want to know that this kind of thing happened. As a seller, I'd never treat a buyer like you're being treated, and would probably expect a neutral/neg if I had.
Best of luck in getting it resolved quickly!!
I was away from the computer for a while and came back to find that lots has happened! LOL... that's what I get for walking away. Ha.
DO NOT send any more messages outside the Ebay dispute... you want to have full record of this madness!
Secondly, take a huge deep breath, because you don't have to worry about anything she says to you or to Ebay. When I filed my claim, the seller made all kinds of noise about it being new when sent, and I still got my money back. DO finish the process through Ebay/PayPal and not independently like she's asking, because that's how you'll get ALL of your $ back.
I completely believe that bad things happen to people, and maybe she really did need the money from the bag sale, (I think it's best to give benefit-of-the-doubt!) but she should've listed it correctly and been more reasonable with her customer service to begin with. And whether she likes it or not, the claim WILL get you the money faster.
Plus it is just an official way to solve the situation. Filing a claim doesn't mean hard feelings- it means doing things in an official, monitored capacity. You're not doing the wrong thing at all.I wouldn't correspond directly with her anymore, either, since it's just upsetting.
Let Ebay handle it, and respond to any of their questions, and hopefully you'll have the money back in hand soon.And by the way... as a buyer, I know sometimes I'm intimidated from leaving a neg or neutral because I don't want it to look bad, but I think it might be meritted in this case. If I were looking at one of this seller's bags, I'd want to know that this kind of thing happened. As a seller, I'd never treat a buyer like you're being treated, and would probably expect a neutral/neg if I had.
Best of luck in getting it resolved quickly!!
Schientist and Pukasonqo, I know this is madness! This is how I feel. 
I've been sitting by the computer all day, wracking my brains and thinking "is she telling the truth, is she not? she was rude and dismissive, but now on ebay dispute messages, she's trying to sing a different tune."
I definitely agree in giving the other person the benefit of the doubt, that's why I messaged her multiple times, and after not hear a word, I came to you wonderful tpfers for advice! THANK YOU ALL AGAIN for your WISDOM and SUPPORT!! I wouldn't know where else to go.
Oh, also when I started messaging her, I told the seller that I am not looking to be a bad guy or leave negative feedback, with hope that she'd be more willing to be honest and eager to work it out. But she wasn't.
I've been sitting by the computer all day, wracking my brains and thinking "is she telling the truth, is she not? she was rude and dismissive, but now on ebay dispute messages, she's trying to sing a different tune." I definitely agree in giving the other person the benefit of the doubt, that's why I messaged her multiple times, and after not hear a word, I came to you wonderful tpfers for advice! THANK YOU ALL AGAIN for your WISDOM and SUPPORT!! I wouldn't know where else to go.
Oh, also when I started messaging her, I told the seller that I am not looking to be a bad guy or leave negative feedback, with hope that she'd be more willing to be honest and eager to work it out. But she wasn't.
you've been very reasonable plus you gave her the chance of an amicable resolution.
and yup, things do happen but that doesn't mean you have to be stuck with a worn and misrepresented item.
you haven't done anything wrong and the damage to that bag comes from constant and a bit of careless use, she knows that.
relax (i know easier said than done) ,it is out of your hands now and she shouldn't be contacting you.
hope all turns up well!
and yup, things do happen but that doesn't mean you have to be stuck with a worn and misrepresented item.
you haven't done anything wrong and the damage to that bag comes from constant and a bit of careless use, she knows that.
relax (i know easier said than done) ,it is out of your hands now and she shouldn't be contacting you.
hope all turns up well!
Schientist and Pukasonqo, I know this is madness! This is how I feel.
I definitely agree in giving the other person the benefit of the doubt, that's why I messaged her multiple times, and after not hear a word, I came to you wonderful tpfers for advice! THANK YOU ALL AGAIN for your WISDOM and SUPPORT!! I wouldn't know where else to go.
Oh, also when I started messaging her, I told the seller that I am not looking to be a bad guy or leave negative feedback, with hope that she'd be more willing to be honest and eager to work it out. But she wasn't.
My seller got angry as well because they froze her paypal account when I filed the claim, as a buyer however I knew that that's what I needed to do to get my money back. You've done absolutely the right thing and don't let her try to guilt or bully you into feeling otherwise. Also very good that you are keeping all emails official.
She absolutely deserves a negative, I hope you will leave one after you are refunded so that other buyers can be warned and will not have to go through the same thing as you have. Those pictures are atrocious! I would have been a very unhappy buyer in your shoes as well and good for you for standing up for yourself.
Linda
I'm ALWAYS glad to hear the experience of others when I've got a problem, so it's nice to be able to help!
It stinks to "have to be the bad guy." :-P I hope your next transaction is easy and pain free!
It stinks to "have to be the bad guy." :-P I hope your next transaction is easy and pain free!
THANKS Puckasonqo!
To all the tpfers giving me advice, help! Here's a GIANT HUG! THANK YOU! I don't know what I'd do without you.
As for the dispute, I followed Ellie Mae's advice and just responded with regards to the condition of the bag and was non-attacking.
Here's what I wrote. (sorry that it's kinda long, I was trying to be diligent, like you all said. )
"Again, I want to express that the bag is not in the condition that the seller represented it to be in. She advertised the bag to be in GOOD condition and “JUST SHOWS NORMAL WRINKLES AND SIGNS OF WEAR” (please see her auction for proof). Before buying the bag, I ebay messaged her specifically if there were rips/tears, and she said there were none. But this is not true. Based on her advertised statements that the bag was in good condition, that there were no rips/tears, and that the bag “just show normal wrinkles and signs of wear”, I relied on the truth of her statements when purchasing the bag. But the bag is not as she represented it. I have photo proof to show it.
Seller has never offered a FULL refund. She said she used the money up. And that if I wanted any sort of refund, that I would have to wait til she resold the bag, and then she would deduct the shipping cost and ebay listing charges because she felt they were not refundable. Based on her past communication (pre-Ebay dispute), she's been very dismissive and accusational. This is why I had to open the Ebay dispute. Her past actions make me weary of trusting her. She misrepresented the bag’s conditions. I simply want a FULL REFUND for the bag, upon return of the bag."
To Schientist, Ellie Mae, LindaP, Pukasonqo and any all other dear and wise follow tpfers, I was wondering....
On the ebay dispute page it has the options of: 1) send the seller another message through ebay disputes OR 2) escalate the case to ebay customer support. It says "Only escalate if you are finished communicating with the seller. You are authorizing eBay Customer Support to make the final decision on this case. You cannot act on the case once it has been escalated.”
Should I escalate this now?? Or should I wait til the 7 days are up and wait for ebay to resolve it then, I think the customer service rep said that after 7 days if buyer and seller don’t resolve between themselves, ebay steps in.
To all the tpfers giving me advice, help! Here's a GIANT HUG! THANK YOU! I don't know what I'd do without you.
As for the dispute, I followed Ellie Mae's advice and just responded with regards to the condition of the bag and was non-attacking.
Here's what I wrote. (sorry that it's kinda long, I was trying to be diligent, like you all said.
)"Again, I want to express that the bag is not in the condition that the seller represented it to be in. She advertised the bag to be in GOOD condition and “JUST SHOWS NORMAL WRINKLES AND SIGNS OF WEAR” (please see her auction for proof). Before buying the bag, I ebay messaged her specifically if there were rips/tears, and she said there were none. But this is not true. Based on her advertised statements that the bag was in good condition, that there were no rips/tears, and that the bag “just show normal wrinkles and signs of wear”, I relied on the truth of her statements when purchasing the bag. But the bag is not as she represented it. I have photo proof to show it.
Seller has never offered a FULL refund. She said she used the money up. And that if I wanted any sort of refund, that I would have to wait til she resold the bag, and then she would deduct the shipping cost and ebay listing charges because she felt they were not refundable. Based on her past communication (pre-Ebay dispute), she's been very dismissive and accusational. This is why I had to open the Ebay dispute. Her past actions make me weary of trusting her. She misrepresented the bag’s conditions. I simply want a FULL REFUND for the bag, upon return of the bag."
To Schientist, Ellie Mae, LindaP, Pukasonqo and any all other dear and wise follow tpfers, I was wondering....
On the ebay dispute page it has the options of: 1) send the seller another message through ebay disputes OR 2) escalate the case to ebay customer support. It says "Only escalate if you are finished communicating with the seller. You are authorizing eBay Customer Support to make the final decision on this case. You cannot act on the case once it has been escalated.”
Should I escalate this now?? Or should I wait til the 7 days are up and wait for ebay to resolve it then, I think the customer service rep said that after 7 days if buyer and seller don’t resolve between themselves, ebay steps in.
Sounds thorough. If you haven't already submitted it, you can include a sentence about "I would be happy to forward any communications or photos that are helpful to the dispute."
I vote to go ahead and escalate. As other members and I have said, it's wise to solve this through Ebay and not independently, and option 1 means resolving independently. Might as well get it over with and get that return started. JMHO.
I vote to go ahead and escalate. As other members and I have said, it's wise to solve this through Ebay and not independently, and option 1 means resolving independently. Might as well get it over with and get that return started. JMHO.
THANK YOU, Linda P! it's comforting to hear that the same happened to you.
(well, I don't wish that a seller gets angry, but it's nice to hear that it has happened before, and that somewhere there is light at the end of this tunnel *cross fingers* (I couldn't find a smiley for that, but it's there in spirit!)
Schientist, I just wanted say THANKS YOU so very much, too! I'm so grateful for your advice.
(well, I don't wish that a seller gets angry, but it's nice to hear that it has happened before, and that somewhere there is light at the end of this tunnel *cross fingers* (I couldn't find a smiley for that, but it's there in spirit!)
Schientist, I just wanted say THANKS YOU so very much, too! I'm so grateful for your advice.
THANK YOU, Linda P! it's comforting to hear that the same happened to you.
(well, I don't wish that a seller gets angry, but it's nice to hear that it has happened before, and that somewhere there is light at the end of this tunnel *cross fingers* (I couldn't find a smiley for that, but it's there in spirit!)
Schientist, I just wanted say THANKS YOU so very much, too! I'm so grateful for your advice.
You're welcome, by all means go ahead and escalate! Once you escalate they put a hold on her PayPal funds. You're not getting any where with the seller and you've stated your case clearly, it's time to let Customer Service handle it and hope for the best.
Please let us know how it all turns out!
Linda
UPDATE:
I escalated the dispute, and got a message from Ebay saying to "Please wait for Customer Support to make a final decision on this case. We'll get back to you within 48 hours."
Now it's in Ebay's hands.... and I'm just waiting.
*keeping fingers crossed*
Stay tuned, as I will definitely keep you all posted!
I escalated the dispute, and got a message from Ebay saying to "Please wait for Customer Support to make a final decision on this case. We'll get back to you within 48 hours."
Now it's in Ebay's hands.... and I'm just waiting.
*keeping fingers crossed*
Stay tuned, as I will definitely keep you all posted!
Good advice and just don't let this situation ge tthe best of you..
take your time and come back to the forum if you need support
and guidance.. and if you send the bag back, follow PAYPAL
instructions and take a picture of what you are returning... so
should there be any additional issues of condition, you have pics
good luck and keep us posted