Oh, I so didn't want to start the week off like this. I'd been anticipating the arrival of a HG bag. I've been waiting 11 days for a $$$$ bag to come to me from half a world away. I paid fairly high shipping on it It came packed smashed into a small box and and is now completely mishapen after spending who knows how long in that tight little box. Just a pathetic mess. Oh and worse than anything oh maybe not, I can't decide which is worse...it smells like ...maybe moldy basement or something like that. Maybe a mixture of mothball in the background. I don't know. I took it out of the box that smelled to high heaven and and said to myself...oh no they didn't...they didn't send me this for the $$$$ that I sent them, they didn't fold that lovely rounded bag all up and flatten it out...BUT they did. This is not acceptable. This is how I responded and I don't know if I messed up.
I flat out told them how upset I was. I asked to either return the bag for a complete refund or I would consider a partial refund. I am now thinking I should've just sent it back period and if they didn't accept it and wouldn't refund my money then take it up with my CC company. This seller is one who has sold many bags, one i bought a few years ago was a beautiful LV, packaged great, sent in a huge box and no odor at all. Otherwise I wouldn't have spent the amount of money I did this time around with them. This is the most I've paid for a bag and I can't believe this happened...
Thoughts anybody????
I flat out told them how upset I was. I asked to either return the bag for a complete refund or I would consider a partial refund. I am now thinking I should've just sent it back period and if they didn't accept it and wouldn't refund my money then take it up with my CC company. This seller is one who has sold many bags, one i bought a few years ago was a beautiful LV, packaged great, sent in a huge box and no odor at all. Otherwise I wouldn't have spent the amount of money I did this time around with them. This is the most I've paid for a bag and I can't believe this happened...
Thoughts anybody????