On the last day of PCE, I decided to place an order which included some key fobs I was thinking about giving to my friends and cousins, etc etc..
Anyway, one of those key fobs was the elephant charm.
Upon arrival, I checked the box and noticed the elephant missing. I called Coach and the lady was telling me how she didn't even see that key fob in the order.
I said, I bought it online, it shows on my confirmation email AND its on the packing slip... She kept saying that I didn't order it, or that it didn't go thru when I placed the order... I swear she was making me feel like a crazy.
Once I told her that I wanted to speak with the manager, she told me "hold" so she could check somewhere else. She than told me that the elephant was on back order and that I would receive it when it was in stock.
Today, I receive an email from Coach saying that canceled the elephant order because it was no longer available... :wondering
Not convinced, I went on the Coach website and the elephant key fob is still showing up on their website for purchase (doesn't say sold out, back order, nothing).
So once again I called Coach and asked if the elephant key fob was in stock. This time I was told that there were none in stock there and to check a store near me... So then, I explained to her that what happened regarding the order, the email, etc and she said that there was nothing she could really do if the order was "canceled".
I'm sorry but I'm really pissed and confused. I know its a silly key fob but if I had known that the damn thing would be sold out from the beginning I would of ordered something else with my PCE, or went to the store directly.
Anyway, one of those key fobs was the elephant charm.
Upon arrival, I checked the box and noticed the elephant missing. I called Coach and the lady was telling me how she didn't even see that key fob in the order.
I said, I bought it online, it shows on my confirmation email AND its on the packing slip... She kept saying that I didn't order it, or that it didn't go thru when I placed the order... I swear she was making me feel like a crazy.
Once I told her that I wanted to speak with the manager, she told me "hold" so she could check somewhere else. She than told me that the elephant was on back order and that I would receive it when it was in stock.
Today, I receive an email from Coach saying that canceled the elephant order because it was no longer available... :wondering
Not convinced, I went on the Coach website and the elephant key fob is still showing up on their website for purchase (doesn't say sold out, back order, nothing).
So once again I called Coach and asked if the elephant key fob was in stock. This time I was told that there were none in stock there and to check a store near me... So then, I explained to her that what happened regarding the order, the email, etc and she said that there was nothing she could really do if the order was "canceled".
I'm sorry but I'm really pissed and confused. I know its a silly key fob but if I had known that the damn thing would be sold out from the beginning I would of ordered something else with my PCE, or went to the store directly.