2nd defective Cotton Club in 6 months?

#16
Sorry to hear that.
which cotton club...as in the shopping tote?? the comes in bronze/silvery/black colour...traditional chain with a zipper (slanted) at the side??

if so, I believe some1..mentioned abt the chain snapping too...
 
#17
yaykkes!!! sorry to hear this, considering that you are paying a lot for chanel... think they should start thinking abou the QC of their products... hope you get back your money , since this happened twice already and should RECALL this line:confused1::tdown:
 
#19
I just spoke to Chanel at The Mall at Short Hills (where I purchased the bag). I informed them of the entire story and was told that they are quite aware of the problem. They told me that I could send it out for repair - which consists of removing the toggle from the last ring and re-attaching it to the stronger ring. Then they would FedEx it back. I was very honest with the SA and told him that I would prefer to just return the bag, considering this is the 2nd time this has happened with 2 different bags in less than 6 months time.

I was assured that a manager would be at the shop tonight and that they would work with me to remedy the situation. Thankfully I do have all of the original paperwork - original purchase date 3/18/2007 - first return 3/22/2007 - and now the second return 4 months later (almost to the day).

Such a shame because it is a beautiful bag, but for $2000 I did not expect to have any issues.
 
#20
I also have that bag but I don't use it very often. I am aware of other posters complaining about the toggle situation so I am nervous when I wear the bag. My problem is with the stitching that came undone on the bottom side corner!
 
#21
Glam'n'thegrind said:
I was assured that a manager would be at the shop tonight and that they would work with me to remedy the situation. Thankfully I do have all of the original paperwork - original purchase date 3/18/2007 - first return 3/22/2007 - and now the second return 4 months later (almost to the day).
Click to expand...

I hope you get what you want. I wouldn't want another one either. Keep us posted.
 
#23
Since I read this post I went and looked at my cc tote (which I haven't used yet) and noticed one of the rings is not closed all the way. I'm concerned now. So, I started using this bag today. I actually found this tote somewhat heavy. Well, time will tell. Good luck with your bag and I hope you get this resolved to your satisfaction.
 
#26
if i'm in your case , considering this is twice already , i'll just insist to refund or get a different bag... coz if this happened once , twice? it could happened the third time,and they really have a serious problem w/ their QC.

good luck keep us posted
 
#27
I had similar thing happen to my Outdoor Messenger Tote. First time it broke, I exchanged for another one in the same style since I loved it so much. When it happened again a few months later, I got a full refund. I wouldn't chance it for a 3rd time.

I'm very sorry that this happened. Maybe it was from the same bad batch, made by the same worker with less experience?
 
#29
Wow, that's terrible about your bag. You'd think that they'd realize a bag that big is supposed to hold a lot of stuff and they'd make sure it was secure! Flimsy hardware is just not acceptable. (not that you overloaded it)
 
#30
Unfortunately, I have heard this about the CC. I have this bag and so far I haven't had a problem. I keep waiting for it to happen. I don't use it very often and I think it's because I'm worried about it.

You're right! $2000 is alot of money to spend for a bag to break twice. I would exchange it at that point.

Good luck.
 
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