I admire your patience, I would just have tossed the bloody thing, I would think "2 hours, I charge .... for an hour of work, this is costing me way more, I just send them a letter of complaint..."
Knowing myself, I might have spoken my mind about the quality of their product quite loudly... Mind you I am not very great with mascaras, super sensitive eyes and even most of the ones who claim to be so good that they cause no reaction leave me looking like an albino bunny with bright red eyes. I settled for having my lashes tinted once a month, which oddly enough doesn't give me a reaction.
Sorry to hear the customer service was so painful. I love the beautiful and practical colour combination on your DS.
What a day! As I get older I’m becoming more impatient.
I was tempted to chuck the stupid thing away on Monday, but when I feel cheated I'm like a Jack Russell Terrier with a rat, I cannot leave it, I cannot back down LOL.