Rant coming up!!
So about 2 years ago, I offered many bags for sale at the office. These were mostly my RMs (Rebecca Minkoff). One co-worker got 2 MAMs (black and orange). A few days later though, she told me that her husband just gifted her with a bag so she is returning the black MAM. That was fine. What was not acceptable to me was the state of the bag. She folded the leather in storage, so the short time the bag was with her, it already developed a crease! Good thing another co-worker who was not too meticulous about bags bought that. (I think I ranted about this in the 2016 thread.)
Then, today, she was showing me the orange bag (after about 2 years!) - how there is an issue with the handle. That she was able to use it one time only. She mentioned before that there was an issue, but I didn't expect that she would return it to me!!! And again, the thing that irked me is how the bag has been handled! There is storage smell. The bag is folded in whatever way. But of course, I don't want conflicts so I just offered to give her money back in full. She did not hesitate to accept.
Rant over.