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#286
wahmnow said:
Ty for info on the system not allowing orders cause I was going to order through JAX. I called a store last week inquiring about ordering another color. I was checking to see what colors were left and if I could order should I decide. SA I spoke with told me that they could still get me one. I wonder if stores had to send back their inventory? If the store still has them, maybe that's how they could fulfill the order?
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I did the same thing - called last week. However - I didn't go into the store until Monday. The system showed 27 left in my color (and I was going to order another color as well) when my SA tried to place the order, the system kicked it out. She called JAX and they told her the event was over - no more could be sold until the spring release. As I said thought , they would exchange the defective one. The only stores that got them were Rodeo Dr in Beverly Hills & New York. She called Rodeo Dr - they told her the same thing - she could send them mine , they would send her a new one . They couldn't send another color - telling her the same thing JAX did. I would think theirs are being returned to distribution.

I would do it through your SA to let them ship it back. Also, don't tell them you used Apple - I've heard they can void the warrenty if you use anything other than coach products.

Good luck - and please keep us posted!
ETA oops - got your post confused with the Nerdy Girl's. Info still stands - let us know if you have any success ordering one.
 
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#287
TheNerdyGirly said:
I was fortunate to get a good agent the first time on the phone. The second time, no way. She asked if there was a store near me, I said yes and she literally said "Take it back to them. They can deal with it". There was no sorry let us take care of that right now or anything. I was livid. I took it to the store after work and when it rains, it pours. There is some small tan fibers that are poking through all over the stitching on the bag. There are also edgekote on the black hardware on the inside edge and the very bottom near where the front pocket meets the body the edgekote is uneven to the point it is already starting to peel. The kind SA said she was sending it back to exchange for the same bag. I am really not a happy camper at the moment :censor: For this being a special bag to have these kind of quality issues is no bueno. I may have caught the edgekote mess if I had been really inspecting it when I first got it.
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I didn't see this until this morning. Glad to hear she was able to order you another one. The "fibers all over the stitching" really bothers me - sounds like bad thread. Maybe yours was stitched with the end of the spool - I'm sorry yours did that, but I hope it's not the case with all of them. My edgekote looks okay - but for sure I'll watch the stitching - the thread shouldn't fray for years - if ever. I've seen 50 year old bags that the stitching still looks amazing.

That said, they had 50 of each color. It seems they usually do that with most styles - have so many made for the first run - possibly work out the bugs - quality control (ha ha) - before they produce the the mass quantity for the actual release. So we - the "guinea pigs" need to complain about the flaws!
 
#289
So sorry there were problems. I hope that a perfect replacement comes.

I got sick and couldn't go to the store to order one. I'm nervous hearing I may not be able to now. Had my heart set on it, although hearing the 6+ doesn't fit in the back pocket cools my ardor a bit. I'd hoped to use it as my daily bag.

We'll see, I can't go until Monday now. Hope you all can get them without waiting and I hope that the quality problems weren't the norm.
 
#298
I finally got to my Coach store today. I ordered the small in grey (mink) with red contrast. They are all going to practice my initials with their new monogram machine. Hope I love it in person.
 
#300
pinkngreenpurse said:
I thought this could no longer be ordered until later in the year
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I didn't have any trouble. I'm in Sacramento.

I wanted a neutral grey color that seems to be popular in CA this fall, and I thought that the contrasting color was pink. She called JAX to find out, and the color is called Minx and the contrast is red. She said there were 20 left. The other grey has a blue contrast but I prefer red and I think it will pop with the monogramming.

She ordered it with 2 day shipping so it should be here Friday. And, I'm going to get my initials on the flap and my first name (Ann) on the hang tag.

If you want one and have a store nearby, check it out. Maybe that's the only way to get one? That would be strange but who knows. It's worth a try if you like the bag.
 
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