I just called and asked the SA "If I gave you the style number of a particular bag, can you check to see if you have it there?" She asked me "how did you get the style number"? That was a strange question, wasnt it? Well I got the style number by looking it up on ebay, but I know they had the bag last time I went to the outlet, so I said I got it last time I was there and wanted to see if it went on sale. That part is true - I hoped since the pleated ergo satchels are now less than they were last time, the patent hobos may be as well. I wonder why she asked me that though? She was very nice after that, found the bag in the back and kept calling me "hon", but I wonder if I would have answered her question differently if it would have changed the outcome of the call? Ive called there fairly often in the past and never had them ask me how I got the style # before.