Hi All,
I'm having one of those fabled "bad buyers"...the only thing is that this buyer is also a powerseller, and a reputable at that.
I am a relatively new seller, but I have gathered a small amount of feedback verifying the fact that I only sell authentic items.
Let me give you the run-down....
I sold an authentic LV Hard Case with Mirror, vintage used condition...here's the original auction:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MESOX:IT&item=280301706471
I've already forwarded this auction as well as my pictures to the authentication portion of TPF.
Anyway, here's what I found in my email today, regarding this item:
"I received case and brought it to LOUS VUITTON at Lenox Mall in Atlanta, and spoke to the store manager who examined it yet had concluded that item was not to be authentic therefore not in fact a real Louis Vuitton. I wish return for refund since the item received was not as described/promised. I will be waiting for your respond as how to best resolve this issue in a professional manner.
Thanks in advance,"
Very cordial. Here's how I responded:
"Hi...I have taken this piece to Louis Vuitton here in Hawaii for shining/repair estimates and do have a copy of the work order. It is indeed authentic and the fact that Louis Vuitton here in Hawaii was willing to do repair work on the piece proves its authenticity.
If you did, in fact, authenticate this item, please forward any documents stating the findings. I encourage you to confirm your finding with caroldiva.com and obtain a letter verifying the authenticity of the item. When you get these documents to me, stating, without a doubt, that the item is not authentic, I will then be happy to provide a refund.
I am confident that this will not be case.
I look forward to hearing from you. "
And in an email immediately following:
"Also, in addition to any letters you may get from Louis Vuitton, caroldiva.com, mypoupette.com etc. proving that the piece is not authentic LV, please also forward to the name and number of the manager from the Louis Vuitton boutique you visited.
Thank you."
I've already emailed ebay, and am awaiting a response from them. What do you guys think? Too strong?
My problem is that the monies are still not cleared within paypal. I don't want them to decide to refund her so I'm out of the money AND the case. I know that the buyer has good feedback, but I can't help also thinking that my case could be switched with a fake one when it is sent back.
I need some words of advice, encouragement etc.
I really appreciate you all letting me run on and on about this thing...but it really concerns me!
I'm having one of those fabled "bad buyers"...the only thing is that this buyer is also a powerseller, and a reputable at that.
I am a relatively new seller, but I have gathered a small amount of feedback verifying the fact that I only sell authentic items.
Let me give you the run-down....
I sold an authentic LV Hard Case with Mirror, vintage used condition...here's the original auction:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MESOX:IT&item=280301706471
I've already forwarded this auction as well as my pictures to the authentication portion of TPF.
Anyway, here's what I found in my email today, regarding this item:
"I received case and brought it to LOUS VUITTON at Lenox Mall in Atlanta, and spoke to the store manager who examined it yet had concluded that item was not to be authentic therefore not in fact a real Louis Vuitton. I wish return for refund since the item received was not as described/promised. I will be waiting for your respond as how to best resolve this issue in a professional manner.
Thanks in advance,"
Very cordial. Here's how I responded:
"Hi...I have taken this piece to Louis Vuitton here in Hawaii for shining/repair estimates and do have a copy of the work order. It is indeed authentic and the fact that Louis Vuitton here in Hawaii was willing to do repair work on the piece proves its authenticity.
If you did, in fact, authenticate this item, please forward any documents stating the findings. I encourage you to confirm your finding with caroldiva.com and obtain a letter verifying the authenticity of the item. When you get these documents to me, stating, without a doubt, that the item is not authentic, I will then be happy to provide a refund.
I am confident that this will not be case.
I look forward to hearing from you. "
And in an email immediately following:
"Also, in addition to any letters you may get from Louis Vuitton, caroldiva.com, mypoupette.com etc. proving that the piece is not authentic LV, please also forward to the name and number of the manager from the Louis Vuitton boutique you visited.
Thank you."
I've already emailed ebay, and am awaiting a response from them. What do you guys think? Too strong?
My problem is that the monies are still not cleared within paypal. I don't want them to decide to refund her so I'm out of the money AND the case. I know that the buyer has good feedback, but I can't help also thinking that my case could be switched with a fake one when it is sent back.
I need some words of advice, encouragement etc.
I really appreciate you all letting me run on and on about this thing...but it really concerns me!