Three weeks ago today, I received a Coach bag as a birthday gift from a friend. I carried it for exactly 5 days when I noticed that the tassel/zipper pull was coming unstitched. I stopped using it because I didn't want it to fall off and get lost. It took me another week to figure out what I could do about it (thanks to TPF posts for that!). I called the 800# and was told that they will send me a new pull to attach. I asked how I was supposed to attach it since it's sewn on. Apparently they are sending one that clips on. Am I crazy for thinking that I shouldn't have to settle for less than what the bag SHOULD have? She said I'd have to send it in for repair if I wanted that. Oh yeah... and it would cost $20. Now, it's not the $20 I'm concerned with, it's that I've only used it for a week! Is this typical for Coach?