**Buying from Fashionphile** shopping experiences/questions

#106
thanks for sharing, everyone. I have been tempted to buy from Fashionphile but I'll steer clear!
that's the chance we take with on-line auctions. I personally have had good luck with Linda's Stuff on ebay (bought my Babylone from her), but since a LV boutique opened not far from me, I think I'll buy from them and not worry about it.
Peace of mind sometimes = $$$

Hope all your issues get resolved ASAP.
 
#107
simplypink said:
ugh!

hold on a sec, so they DO sell authentic items correct? These items may be pre-owned, right? Is it possible that a few fakes could have slipped past them and that they are selling fakes and they wouldnt know it either?
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They would probably know. They have specialized authenticators (depending on the brand) authenticate their items before they are listed.
 
#108
They are too expensive for second-hand bags. I prefer to buy my bags from LV or NM.

I have attempted to purchase from them but I always lost the auction but they were pretty responsive to my questions.
 
#111
Sorry to hear about your troubles with Fashionphile, but I have had nothing but great service from them.

I have consigned bags with them and also purchased several other bags too. I have also emailed/called and talked with them, they were always very courteous and quick with replies.

The bags I have received (Balenciaga) have been a great price and exactly or better than the description. The bags I have consigned (LV) did really well and I got my payout quickly.

Any questions I have asked re: the bag itself have always been answered.

Again, sorry to hear this, try giving them a call direct. I usually talk to Ben.

Nan
 
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#112
canipus said:
I'll try phoning. I didn't see a phone number on their web site but from the replies I'm getting it looks like there may be a number on the ebay store site.

For the record I don't know why this thread got moved from 'shopping' to 'ebay'. This had nothing to do with ebay. I simply went to the Fashionphile web site, browsed and purchased.

Just to keep things in perspective I will state that the condition of the bags I purchased did match the description/pictures pretty accurately. They were priced a little on the high side but I was still paying a fair amount less than current retail and the condition really was pretty good. Not new but gently used and very clean in and out. The items are also absolutely authentic - which is always a nightmare when purchasing used product - so I do feel happy with the product itself. Things only started to go wrong when it came to communicating about returning the twilly which fortunately was by far the cheapest item (around $100) of the three purchases I have made with Fashionphile. They simply don't communicate and I really can't see the point of being in business and then not communicating with your customers.

It is possible the refund has been made. But that means waiting until the statement comes in or calling the card company and spending ages going through the automated voice activated system. I just thought a simple email to the seller with a quick reply on their part would save me time on that score. I obviously thought wrong.

However, based on some of the feedback I am reading it looks like my problems could have been far worse.

I also made another purchase with another similar authenticating vendor and when the product arrived it no way matched the description of the internal condition. I was mad and felt ripped off. However, after an email asking to return and refund, I got permission to ship it back and was refunded within a day of it arriving back at the sellers site (with follow up email confirmation from the seller as well). The irony is that as this seller had really not been up front about the condition I was expecting trouble over the refund and yet got none. Of course every time you send something back and get refunded you're still out of pocket over the cost of the shipping (in both directions).
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So, you're saying you haven't called your CC company to be 100% certain that you haven't received your refund?
 
#113
I'm not personally impressed with fashionphile at all. Prices too high; quality not as good IRL. I steer clear. Not interested at all in purchasing from this seller. I also know people that have had bad experiences. As in photos retouched and things not nearly as nice when you actually get them.
 
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#114
simplypink said:
ugh!

hold on a sec, so they DO sell authentic items correct? These items may be pre-owned, right? Is it possible that a few fakes could have slipped past them and that they are selling fakes and they wouldnt know it either?
Click to expand...

Yes, it can and has happened. One example stands out in my mind because I helped with it, it was a black Multicolore Speedy. To their credit, they took it down after we reported it to them but still. Someone could have spent nearly close to retail on a fake.

Michele said:
They would probably know. They have specialized authenticators (depending on the brand) authenticate their items before they are listed.
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That's what I thought too, but after I saw the fake listed...yikes.


I will say though, that I've never personally dealt with them so I have no feelings either way.
My only experience is that because they're a larger company, their items get so much more $$ than items I put up. I have this one certain bag that I've listed so many times, I can't get more than $600 offers for it (ideally, because of the condition, I would like $750). They've sold the same style repeatedly in worse condition and it has gone for $900 and up. :Push:
 
#118
simplypink said:
ugh!

hold on a sec, so they DO sell authentic items correct? These items may be pre-owned, right? Is it possible that a few fakes could have slipped past them and that they are selling fakes and they wouldnt know it either?
Click to expand...

Fashionphile is super professional. They list at least 100 handbags per week on ebay. Since they sell (a couple of years now) only one fake slipped in.
 
#120
Hello all!

I appreciate the chance to come in here and respond to this thread.

1. First of all... my response to "canipus", (also CYE), I am very sorry. You are absolutely right. We did not respond to your emails as we should have. Thank you for your patient inquiries. I'm not exactly sure why this happened. I can just say, that we are having a meeting today about this very subject and we will be making some major adjustments to make sure that this doesn't happen again.

2. We did refund for the Twilly on September 29. We sent the email accepting the return on September 25, got it back the 29th and sent the refund the same day. This should have been a happy ending. All we needed to do was answer your polite question "where is my refund" with a "check your PayPal account, we sent it on the 29th :smile: ". This is our problem. That didn't happen- and we're going to make sure it doesn't happen again.

3. We do not ever retouch pictures. We try to present our things well... and take a ton of really good pictures- and describe flaws etc. as well. We're not perfect, and if we miss something in the description, and it ends up being less than what you thought it was- please let us know. I can assure you that we didn't do it on purpose. Returns cost us money. But, we'll make it right. We have a great return policy... and are happy to work with you.

4. We have two authenticators- specialists on each brand- sign off on each and every bag that we sell. As we have grown, we've had to develop our system for ensuring that everything we list has been authenticated by compitent experts on each brand that we accept.

We revamped our system for check-in twice last year, which started when a MC Speedy was posted on eBay before authentication. The final result is that we now have the first authenticator create the inventory card for the item (so it can't be processed further with out her/his eyes) and then that item is put in que for the second authentication, again- before it ever gets to the area where we do pictures, listings etc. We haven't had a single issue since we developed this system. (And to be fair, we never shipped the bag in question- it was caught before the auction ended and the consignee just had us confiscate it.)

We again appreciate all of the comments and even criticisms that we get from our buyers and all of you here. Honestly, our business has been better for it, because we are always looking for ways to improve and grow. We need feedback to do that, even if it stings a bit! (I do have to say, thanks to all of you with the sweet, complimentary comments too- you know that warms my :heart: !!!!)

Thanks again, and my apologies to you Canipus (and anyone else we've been slow to respond to).

Sarah Davis
 
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