So, I purchased a purse from someone who was mentioned many times as a trusted seller, and a member here.
The purse arrived totally not as described. I contacted her, she was not rude in her responses, and she agreed to resell the bag for me. She even asked me how could she better describe the bag to the next potential buyer.
So, 1 week passes & I hear nothing from her, so I send her a message on eBay asking her when will she relist the bag. I wait a week & I hear nothing back.
I go to look at her auctions, she has nothing listed (she's had things listed for months now--so this was a red flag to me). Then I go & look at her feedback & I see she has a negative from another buyer.
I go & file a SNAD claim w/ PP this Monday (09*01*08). I was very kind in my discussion to her on the PP claim & reminded her of what we talked about. I hear nothing from her.
Now, I just login to my eBay account and I see she is NLRU.
What do I do? Escalate the claim now? Wait? What? This is $900 USD I'm out b/c of her. I've never had to do this before, so I'm at a loss.
The purse arrived totally not as described. I contacted her, she was not rude in her responses, and she agreed to resell the bag for me. She even asked me how could she better describe the bag to the next potential buyer.
So, 1 week passes & I hear nothing from her, so I send her a message on eBay asking her when will she relist the bag. I wait a week & I hear nothing back.
I go to look at her auctions, she has nothing listed (she's had things listed for months now--so this was a red flag to me). Then I go & look at her feedback & I see she has a negative from another buyer.
I go & file a SNAD claim w/ PP this Monday (09*01*08). I was very kind in my discussion to her on the PP claim & reminded her of what we talked about. I hear nothing from her.
Now, I just login to my eBay account and I see she is NLRU.
What do I do? Escalate the claim now? Wait? What? This is $900 USD I'm out b/c of her. I've never had to do this before, so I'm at a loss.