I sold a BRAND NEW bag in nearly perfect condition on ebay. The buyer email me few days after receiving the bag and told me there are some scratches on the bag and request a partial refund. I didn't want to do a partial refund because I believe the bag is truely brand new and plus I already loss $$ on the bag. So I told the buyer just to return the bag to me and I will give her/him a full refund.. Few days later.. I received the bag and it was clearly used by the buyer and has scratches on it. I looked at the pictures I took for my listing and those scratches were NOT on there when I had the bag... What can I do in this cases.. I am sssssssssssssssssoooooooooooooooooo upset..
Also, for future reference, if I have final sale on my listing.. can I just refuse to accept return and refuse to issue partial refund?
Also, for future reference, if I have final sale on my listing.. can I just refuse to accept return and refuse to issue partial refund?