I recently purchased a Galliera PM from my local LV store and today I decided I was going to start using her well as I am putting my stuff in the bag I noticed a black scuff mark on the inside of the leathers top part where the strap is.. so I went back into the store with my receipt wanting to exchange the bag for another one without a mark. and they gave me a hard time saying they cant return it because their manager isnt there to approve of the return etc. they basically treated me like I was a criminal who just spent $1800 with them. I couldnt believe it they treated me so unfair they wouldnt return it or do anything for me they said I have to come back tomorrow and speak to their manager!!!
So tomorrow I feel like going in there and returning the bag and wallet for my money back and just buying the bag off of eluxury.com I am so upset and feel really disappointed in the customer service I received tonight!
Is this a usual thing that happens at your local LV store?? what would you guys do return the bag or exchange it? or get some sort of a discount??
it is really inconvenient to keep going back in there!!
So tomorrow I feel like going in there and returning the bag and wallet for my money back and just buying the bag off of eluxury.com I am so upset and feel really disappointed in the customer service I received tonight!
Is this a usual thing that happens at your local LV store?? what would you guys do return the bag or exchange it? or get some sort of a discount??
it is really inconvenient to keep going back in there!!