Posted my tale of woe a couple of weeks ago..[think the seller has stolen my money thread] and now have the final outcome...
Paypal - utterly useless.
Ebay - not much help
Credit Card company - crap in a swimming pool comes to mind!
Basically, bought a bag from Ebay.
Tried to pay via Paypal but seller said acct had been hacked so would invoice me with new acct details.
Paid for bag but it didn't arrive. Looked on Ebay and the seller no longer registered and listing no longer there (cancelled according to Ebay).
Raised dispute and claim with Paypal - seller sent bag the day after dispute raised.
Bag is a fake so contacted Paypal to inform them - changed claim number.
Contacted Credit card to inform them and waited....
Paypal say "we're not responsible - as long as you have the item that's all we're concerned with" and closed dispute.
Contacted Ebay - they say contact seller....
Seller says they'll refund if I send the bag back.
Meanwhile..credit card company call and say they'll only do a chargeback if;
a) I can provide the original listing
b) I can provide a letter from the manufacturer on headed notepaper.
Contact Ebay again to ask if they can provide the listing....no, AS ONCE THE LISTING HAS BEEN REMOVED, IT CAN'T BE RECALLED. Ebay tell me to keep the bag and NOT to send it back as the seller is no longer registered so they can't confirm the address etc is real.
So, I'm stuck with a fake bag and can't provide evidence to the credit card company of the listing or that it's a fake
I know there's the old "buyer beware" but if you are purchasing anything off Ebay and it's a fake (and the seller leaves Ebay) you have NO CHANCE of getting your money back..
Paypal - utterly useless.
Ebay - not much help
Credit Card company - crap in a swimming pool comes to mind!
Basically, bought a bag from Ebay.
Tried to pay via Paypal but seller said acct had been hacked so would invoice me with new acct details.
Paid for bag but it didn't arrive. Looked on Ebay and the seller no longer registered and listing no longer there (cancelled according to Ebay).
Raised dispute and claim with Paypal - seller sent bag the day after dispute raised.
Bag is a fake so contacted Paypal to inform them - changed claim number.
Contacted Credit card to inform them and waited....
Paypal say "we're not responsible - as long as you have the item that's all we're concerned with" and closed dispute.
Contacted Ebay - they say contact seller....
Seller says they'll refund if I send the bag back.
Meanwhile..credit card company call and say they'll only do a chargeback if;
a) I can provide the original listing
b) I can provide a letter from the manufacturer on headed notepaper.
Contact Ebay again to ask if they can provide the listing....no, AS ONCE THE LISTING HAS BEEN REMOVED, IT CAN'T BE RECALLED. Ebay tell me to keep the bag and NOT to send it back as the seller is no longer registered so they can't confirm the address etc is real.
So, I'm stuck with a fake bag and can't provide evidence to the credit card company of the listing or that it's a fake
I know there's the old "buyer beware" but if you are purchasing anything off Ebay and it's a fake (and the seller leaves Ebay) you have NO CHANCE of getting your money back..