I am an avid juicy wear-er since I am finishing up law school and live in sweats for studying. I had a malfunction with six hoodies - the zippers totally broke in the dryer - and could not be fixed by my seamstress. Also, pants on 2 different pairs broke. These are all newer, so I thought maybe they changed the way they sewed the items. I contacted Juicy LA and finally got a response about a month later. They offered to replace my zippers and said for me to fax over the receipts for the pants that ripped (I got them repaired, one pair was free, the other pair was $6 so I didn't send it in since they were so nice about the jackets). I sent them all of the relevant tag info for the jackets and heard nothing despite 2 follow up emails in the coming weeks. The other day, I got a foam padded envelope in the mail with six zippers. Two of the colors do not even match what I submitted, though they are marked with the same numbers. I had also asked for packaging materials to be sent to my house so I could send them the jackets when the zippers came in stock. Now, I have zippers and I have no idea what to do with them (esp the two that do not match the outfits). I want to draft a nicely worded, but firm e-mail addressing the 2 incorrect colors and the fact that they now expect me to pay $25/zipper to replace every single one. I was under the impression from my discussions on the phone/email (which I've saved) with the rep that they'd replace everything, meaning they'd sew them in for me. I am so disappointed in Juicy and plan to CC the local buyers and store managers for SFA, Bloomingdales and Nordstroms where I purchased the outfits (who I know) when I write her back. Any suggestions? Thanks so much!