Ok, this is really long, but I need some advice. Back before the price increase happened in Neiman Marcus, my grandmother and I went to the Chanel section. We both fell in love with the classic black flap but I didn't have the cash on me. Along comes a SA, very nice I might add, who told us that if we open up a NM credit card we will get a $200 gift card in the mail (each of us), and then whispered to us that she tells customers to return the bag and re-purchase it with the credit card. She specifically told us that the gift cards come in the mail BEFORE the statement is due so we'd be able to do it. She wrote down all of the numbers and did the math and showed us what the price would be at the end. God how I wish I saved that paper w/her writing on it. She was extremely nice to my Grandmother and I, hugging us at the end, and sending a Thank You in the mail afterward. I know the thank you is routine for some SA's (have received them from the boutiques before), but this lady was just really sweet.
Fast forward to 2 weeks ago. The gift card finally comes, 2 days before the bill is due. Mind you it is $100, NOT the $200 as the lady said. My grandma and I go to the store with our bags, and another woman is working. This woman was there the day my grandma and I bought the bags, and KNEW what the original lady was doing bc the original lady had told her. INFACT, the original lady is the manager of that department. I found this out when I told the woman what I wanted to do (return the bags and use the gift cards to re-buy) and the woman looked at me like I had 10 heads. She told me it could not be done. She called the woman who we bought the bags from, and on the phone, the lady said she never told us to use the gift cards on the bag. They suggested I was lying! Why would I make that up???? Same with my Grandma?!?! We both didn't hear the same "wrong" story! The woman suggested I go buy something else in the store, like a "burberry scarf." I had no time to argue as I had to leave the state in an hour since my graduation was the following day, so my grandma returned her bag, and I kept mine.
NOW, the first time I went in, the lady said she told customers to do this all of the time. Maybe they got in trouble? If I were to write a letter or talk to someone, I don't want to get in trouble. I know it's only $200, but that isn't the point. I felt I got suckered into opening up a NM CC and I feel like a fool. Does anyone have any suggestions? Was it just too good to be true and I just took the bait like an idiot? Help!
Fast forward to 2 weeks ago. The gift card finally comes, 2 days before the bill is due. Mind you it is $100, NOT the $200 as the lady said. My grandma and I go to the store with our bags, and another woman is working. This woman was there the day my grandma and I bought the bags, and KNEW what the original lady was doing bc the original lady had told her. INFACT, the original lady is the manager of that department. I found this out when I told the woman what I wanted to do (return the bags and use the gift cards to re-buy) and the woman looked at me like I had 10 heads. She told me it could not be done. She called the woman who we bought the bags from, and on the phone, the lady said she never told us to use the gift cards on the bag. They suggested I was lying! Why would I make that up???? Same with my Grandma?!?! We both didn't hear the same "wrong" story! The woman suggested I go buy something else in the store, like a "burberry scarf." I had no time to argue as I had to leave the state in an hour since my graduation was the following day, so my grandma returned her bag, and I kept mine.
NOW, the first time I went in, the lady said she told customers to do this all of the time. Maybe they got in trouble? If I were to write a letter or talk to someone, I don't want to get in trouble. I know it's only $200, but that isn't the point. I felt I got suckered into opening up a NM CC and I feel like a fool. Does anyone have any suggestions? Was it just too good to be true and I just took the bait like an idiot? Help!
~ i eventually had to involve someone at their head office ~ they also refused to give me a chanel box saying it wasn't store policy ~ next time i'll go to saks ~ 
