I purchased an Ellipse MM from Neiman Marcus in Tysons a couple of weeks ago. When it was delivered the lock looked very old and was discolored or oxidized. Yesterday, I went to the store and showed them the lock. I was told that I could buy a new one and I nearly threw a fit. It was obvious that my bag was brand new. There was no way the lock would have turned that yucky color so quickly. The sales associate disappeared for a moment and returned with a brand new lock and set of keys. And a smile.
--Judy
--Judy