Long story short...
I sold a something on ebay and it ended a week ago. The buyer contacted me and told me that someone hacked her account and bid on my item-- three different times apparently-- and she doesn't want it. I gave her three options: 1) pay 2) mutually agree not to complete the transaction 3) NPB report. I have a friend that wants(?) to buy it but can't pay until a week from tomorrow, which time doesn't matter to me at all because it's a friend.
This buyer asked for a discount on the bag to prevent negative feedback from me and I said no. I don't know if she's trying to scam the crap out of me by getting a discounted item, but she told me the day payment was due that she would get back to me by today (a week later) and let me know what she's going to do about the auction. I didn't hear anything from her at all, and then sent a NPB report to her today and she paid. My payment requirement is 5 days after the auction ends (2 days ago), with no exceptions unless someone specifically asks for an extension. What should I do? I don't want her to think that I'm hardnosed and leave negative feedback for me once she gets the bag, but I also am not sure I want to complete the NPB and refund her 100% because I might lose a potential buyer.
I'm really tempted to just continue with the NPB report but I'm not sure. Suggestions would be great!
Thanks!!
**********below are some emails we've had back and forth:************
***This is her first email:
[FONT=Arial, Verdana]My E-mail acct. and my E-Bay acct have been phished and manipulated in the last few days. I had to take my hard drive in and get it wiped out and secured. I recieved it back this morning and noticed the winning bid of a handbag for 610.00. Can you tell me the time of the winning bid? I had several watched items in my watch list and it appears someone bidded and won them. Which is crazy. As I said me e-mail has also been tampered with and I am getting e-mails from various e-mails asking me to send money for items at a reduced price. Frankly, I am scared to respond to anyone. If you are J Chung and are the one contacting me...STOP!!I have reported this to E-Bay for investigation.....Go find a real job and stop trying to steal from other people!!! If you are the real deal, I am sorry and I am waiting for a response from E-bay on this matter. Thank You
[/FONT]***This is her second email:
[FONT=Arial, Verdana]Hi, Thank you for not being J. Chung. And I am very sorry about the bag and hope this does not ruin me buying with you. This all started a couple of days ago with XXXXX. Someone got in her acct and that procedded down the line with anyone watching or bidding on an item. I have purchased from you before and that's why your in my favorites and I like to watch how much items go for. I already have this bag and am shopping for a Manhattan GM or Vavin Large. Anyway I am sorry and can forward the e-mails I've recieved from XXXX and This J. Chung person if you need verification. Thank you,
[/FONT]***One of my responses
> Hi XXX,
>
> I'm really sorry things didn't work out with the XXXX. Here's what my options are as a seller. I am very sorry for your unfortunate situation, but this transaction has cost me insertion fees and a final value fee. And because no other bidders are taking my second chance offer, I'm not making a sale right now. I do not want to take the situation out on you at all, I'd really like to resolve this so we're both happy
>
> So there are three different things we can do to resolve this:
>
> 1) pay for the item
> 2) Mutually agree not to complete the transaction by me sending you an online form and you agree to it. I get my final value fees back and I get to relist the item for free. You don't get any strikes. My requirement for this to take place is that you need to leave me positive feedback saying "sorry it didn't work out" or something like that BEFORE I send the form and I will leave you a positive in return. I'm a very VERY honest person, I'm not going to screw your feedback over!
>
> 3) File a Non paying bidder report. I get my final value fees back and a credit to relist the item, you get a non paying bidder strike. I don't want to do this but if we can't come to an agreement (I don't know why we can't resolve this )this will be my only choice.
>
> Please let me know!
**Another of her responses:
Wow, This has a fun week...The second item I get to buy to save my feedback score... Well let's start with your bottom line on the purchase. If I can swing it I will do my best to fix this. I can't tell you how sorry I am. I think in the future I will just buy from Louis Vuitton. Some of these "Computer Hackers" have too much time on there hands. Anyway..I will be by my computer the next few hours. We'll go thru the options one by one and find a resoulution. Thanks
I sold a something on ebay and it ended a week ago. The buyer contacted me and told me that someone hacked her account and bid on my item-- three different times apparently-- and she doesn't want it. I gave her three options: 1) pay 2) mutually agree not to complete the transaction 3) NPB report. I have a friend that wants(?) to buy it but can't pay until a week from tomorrow, which time doesn't matter to me at all because it's a friend.
This buyer asked for a discount on the bag to prevent negative feedback from me and I said no. I don't know if she's trying to scam the crap out of me by getting a discounted item, but she told me the day payment was due that she would get back to me by today (a week later) and let me know what she's going to do about the auction. I didn't hear anything from her at all, and then sent a NPB report to her today and she paid. My payment requirement is 5 days after the auction ends (2 days ago), with no exceptions unless someone specifically asks for an extension. What should I do? I don't want her to think that I'm hardnosed and leave negative feedback for me once she gets the bag, but I also am not sure I want to complete the NPB and refund her 100% because I might lose a potential buyer.
I'm really tempted to just continue with the NPB report but I'm not sure. Suggestions would be great!
Thanks!!
**********below are some emails we've had back and forth:************
***This is her first email:
[FONT=Arial, Verdana]My E-mail acct. and my E-Bay acct have been phished and manipulated in the last few days. I had to take my hard drive in and get it wiped out and secured. I recieved it back this morning and noticed the winning bid of a handbag for 610.00. Can you tell me the time of the winning bid? I had several watched items in my watch list and it appears someone bidded and won them. Which is crazy. As I said me e-mail has also been tampered with and I am getting e-mails from various e-mails asking me to send money for items at a reduced price. Frankly, I am scared to respond to anyone. If you are J Chung and are the one contacting me...STOP!!I have reported this to E-Bay for investigation.....Go find a real job and stop trying to steal from other people!!! If you are the real deal, I am sorry and I am waiting for a response from E-bay on this matter. Thank You
[/FONT]***This is her second email:
[FONT=Arial, Verdana]Hi, Thank you for not being J. Chung. And I am very sorry about the bag and hope this does not ruin me buying with you. This all started a couple of days ago with XXXXX. Someone got in her acct and that procedded down the line with anyone watching or bidding on an item. I have purchased from you before and that's why your in my favorites and I like to watch how much items go for. I already have this bag and am shopping for a Manhattan GM or Vavin Large. Anyway I am sorry and can forward the e-mails I've recieved from XXXX and This J. Chung person if you need verification. Thank you,
[/FONT]***One of my responses
> Hi XXX,
>
> I'm really sorry things didn't work out with the XXXX. Here's what my options are as a seller. I am very sorry for your unfortunate situation, but this transaction has cost me insertion fees and a final value fee. And because no other bidders are taking my second chance offer, I'm not making a sale right now. I do not want to take the situation out on you at all, I'd really like to resolve this so we're both happy
>
> So there are three different things we can do to resolve this:
>
> 1) pay for the item
> 2) Mutually agree not to complete the transaction by me sending you an online form and you agree to it. I get my final value fees back and I get to relist the item for free. You don't get any strikes. My requirement for this to take place is that you need to leave me positive feedback saying "sorry it didn't work out" or something like that BEFORE I send the form and I will leave you a positive in return. I'm a very VERY honest person, I'm not going to screw your feedback over!
>
> 3) File a Non paying bidder report. I get my final value fees back and a credit to relist the item, you get a non paying bidder strike. I don't want to do this but if we can't come to an agreement (I don't know why we can't resolve this )this will be my only choice.
>
> Please let me know!
**Another of her responses:
Wow, This has a fun week...The second item I get to buy to save my feedback score... Well let's start with your bottom line on the purchase. If I can swing it I will do my best to fix this. I can't tell you how sorry I am. I think in the future I will just buy from Louis Vuitton. Some of these "Computer Hackers" have too much time on there hands. Anyway..I will be by my computer the next few hours. We'll go thru the options one by one and find a resoulution. Thanks