Have you taken it to your Coach store yet? Maybe they can send it in and the strap can be replaced?The patent leather strap is torn and need to get it fixed since it does bother me. I don't want to spend much on repairs since this older Coach bag cost me $200. Any suggestions would be awesome. Please ignore my unmanicured fingers. TIA!
^If they couldn't repair it they'd keep the bag and give you 20% off another bag? What kind of garbage is that? I'm sorry but I think that is a complete load of crap. I'm not saying that I don't believe you - I think it's horrible that Coach would do that to one of its customers. They will give the 25% PCE discount to pretty much anyone who asks for it but they would only offer you 20% for your bag?
http://forum.purseblog.com/coach-shopping/pce-questions-comments-issues-here-please-141776.htmlWhat is the 25% PCE discount? What does PCE mean? Who do you ask for the discount?
40% off and the bag back is reasonable, IMO. The thing that freaked me out was mee4 saying they'd keep the bag. The only way they should be allowed to keep the bag is if they give you a full refund.I think it's 40% not 20% unless they recenlty changed it. I am sending in a bag now that needs topstitching. I told them if they can't fix it to return it to me. I have always gotten the bag back, with the letter.