Since this is my 1st ever Cartier purchase, I thought I would post pictures and share a review since you've all been so helpful to me as well. This is my personal review with no bias, others experiences (and my own future ones) may differ.
Purchase: 18K Yellow Gold 3-Diamond Ring. Size 9.5 (61). Purchased on Cartier's website (aka e-boutique) on May 20, 2020. Approx cost was $3800 US after tax.
Shipping: Standard shipping took 5 days, currently no expedited or pick-up options in my region. Arrived in a very securely sealed white shipping box with signature required.
Unboxing: Gift card included, but no gift wrap. Cartier bag laid over all the contents. Paperwork included gift receipt, return labels, and certificate. Certificate had serial number hand-written, date stamped, and e-boutique stamp. Outer red box had broken flap on 1 of 4 sides. Inner ring box arrived opened with ring flapping around inside. No apparent damage to ring despite ability for ring to fall out and hit against the metal button/hinge that opens the front of ring box.
Actual Product: Fit nicely, thanks to the recommendations on this forum. This particular ring is to be used as a Men's ring. My original size is 9 on my right ring finger, but I sized up to 9.5 (61) as recommended by forum members. It feels like my other size 9 rings (despite this being a 9.5), so half size up is necessary. Very shiny, elegant, the diamonds sparkle. I have heard generally the wedding band weighs 3 grams, the full-sized ring weighs 6 grams, and the 3-diamond ring weights 9 grams. Mine weighs 10 grams, but weight may vary based on your ring size.
Customer Service: I requested a travel pouch and cleaning kit via e-mail after providing my order number, since this is my first Cartier purchase (at nearly $4000). I would have appreciated these accessories, especially in a time when jewelry cleaning/removal multiple times outdoors is essential. No response from customer service despite 2 e-mails in 7 days. Not even an automated reply, nothing. Attemped to contact chat on e-boutique, never available despite 3 attempts. I understand proper service may be limited for companies in current conditions, but in comparsion to other businesses right now, Cartier's service has been very underwhelming considering the premium luxury pricing.
Overall: 3.5 out of 5 stars for my 1st experience. 5 stars for the product's quality and craftsmanship, although sizing can be an issue if you rely on their website and don't do your homework. 3 stars for the packaging, since there was no gift wrap, the outer red box was open, and the ring box was open. The shipping box is excellent secured, so I assume they could find a way to secure the inner contents better too (it would help presentation also). Delivery time was acceptable, but standard with no expedited options at all. I have seen unboxing videos where others with bracelets had their screwdriver rattling loose against their bracelets as well. 1 star for the e-boutique service, since they don't reply to e-mails, don't have anyone available for chat anytime (and encourage e-mail!), but I'll give a star just because they automated e-mailed me when confirming the order and shipping the order. These ratings may average into 3 stars, but I added half a star because most important is the ring arrived to me undamaged.
I'll be happy to answer any questions, and let me know what you think. Pictures attached!
Purchase: 18K Yellow Gold 3-Diamond Ring. Size 9.5 (61). Purchased on Cartier's website (aka e-boutique) on May 20, 2020. Approx cost was $3800 US after tax.
Shipping: Standard shipping took 5 days, currently no expedited or pick-up options in my region. Arrived in a very securely sealed white shipping box with signature required.
Unboxing: Gift card included, but no gift wrap. Cartier bag laid over all the contents. Paperwork included gift receipt, return labels, and certificate. Certificate had serial number hand-written, date stamped, and e-boutique stamp. Outer red box had broken flap on 1 of 4 sides. Inner ring box arrived opened with ring flapping around inside. No apparent damage to ring despite ability for ring to fall out and hit against the metal button/hinge that opens the front of ring box.
Actual Product: Fit nicely, thanks to the recommendations on this forum. This particular ring is to be used as a Men's ring. My original size is 9 on my right ring finger, but I sized up to 9.5 (61) as recommended by forum members. It feels like my other size 9 rings (despite this being a 9.5), so half size up is necessary. Very shiny, elegant, the diamonds sparkle. I have heard generally the wedding band weighs 3 grams, the full-sized ring weighs 6 grams, and the 3-diamond ring weights 9 grams. Mine weighs 10 grams, but weight may vary based on your ring size.
Customer Service: I requested a travel pouch and cleaning kit via e-mail after providing my order number, since this is my first Cartier purchase (at nearly $4000). I would have appreciated these accessories, especially in a time when jewelry cleaning/removal multiple times outdoors is essential. No response from customer service despite 2 e-mails in 7 days. Not even an automated reply, nothing. Attemped to contact chat on e-boutique, never available despite 3 attempts. I understand proper service may be limited for companies in current conditions, but in comparsion to other businesses right now, Cartier's service has been very underwhelming considering the premium luxury pricing.
Overall: 3.5 out of 5 stars for my 1st experience. 5 stars for the product's quality and craftsmanship, although sizing can be an issue if you rely on their website and don't do your homework. 3 stars for the packaging, since there was no gift wrap, the outer red box was open, and the ring box was open. The shipping box is excellent secured, so I assume they could find a way to secure the inner contents better too (it would help presentation also). Delivery time was acceptable, but standard with no expedited options at all. I have seen unboxing videos where others with bracelets had their screwdriver rattling loose against their bracelets as well. 1 star for the e-boutique service, since they don't reply to e-mails, don't have anyone available for chat anytime (and encourage e-mail!), but I'll give a star just because they automated e-mailed me when confirming the order and shipping the order. These ratings may average into 3 stars, but I added half a star because most important is the ring arrived to me undamaged.
I'll be happy to answer any questions, and let me know what you think. Pictures attached!
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