Please quide me where I can find written warranty or guarantee policy for leather handbags or anything I can do.I recently purchased a handbag which started to deteriorate after just 2 times of usage.It started to show 2 very obvious lines on a front flap.I brought it to the boutique and they sent it for an evaluation.One month passed they returned it without any written explanation verbally stating that it is normal wear and tear.They told me that the only one thing they can do is a courtesy repair.Another month passed and they called me telling it is ready.I went to pick it up and it is still showing those lines.No return or exchange was offered.I used this bag very gently and I considered it as a manufacturer defect.
I paid almost $4000 for this bag and feel very upset and angry.They refused to provide written warranty ,refused to accommodate me in any way.What is it,Chanel does not stand behind the quality any more?
I paid almost $4000 for this bag and feel very upset and angry.They refused to provide written warranty ,refused to accommodate me in any way.What is it,Chanel does not stand behind the quality any more?