Consigning with The Real Real TRR

#1,456
Plenty of fakes at The Real Real right now, I estimate about 50% is fake and they know it. Any item in good condition selling for a good price beware! Lots of LV, Manolos, Jimmys, Prada..you name it! Totally easy to spot knock offs, impossible they cannot tell in person when it’s so obvious from the photos.
Total scam!
 
#1,460
I just received a pair of boots. They smell like the shoes you rent at a bowling alley.
I emailed TRR and they sent a pre-paid label to return them. That is good of them. But I wonder why they use such potent disinfectant versus a more mild smelling disinfectant. I immediately got a headache from the smell.
 
#1,461
Hi all,

I recently bought a Chanel shoulder bag from TRR that I was panicked was fake. Long story short, it was a vintage bag I'd had my eye on for a long time, and one in "excellent" condition showed up on TRR--I snapped it up quickly, and then soon realized there was no info in the general description or condition description about a serial hologram, nor any photos of the serial hologram.

I received the bag yesterday and it did end up having a serial hologram and matching auth card, despite nothing in the descriptions about it. Although I'm still waiting for it to be authenticated via the Auth This Chanel thread (and will update this thread when it is or is not authenticated), just wanted to post here that TRR doesn't seem to put any info about serial holograms in Chanel listings anymore, or at least not in newer listings. Possibly a result of TRR's trademark litigation with Chanel; who knows.

I'm unclear on whether others have had success reaching out to TRR to ask for additional photos/info for an item, but given this new trend of not listing serial info, I'd recommend doing that for Chanel items.

As another aside about TRR--Although the bag was listed as "excellent-no visible signs of wear" condition, it has several marks and significant signs of wear on the interior near the pockets. None of this was in the description. The outside is basically pristine and the interior wear isn't bad enough for me to send it back, but just another story to add to the many on here that their condition opinions are not always accurate.
 
#1,462
I emailed TRR once asking for additional photos of a Saint Laurent sac de jour because the description was vague ("multitonal hardware") and the photo of the middle zipper was blurry. CS responded that they couldn't provide additional photos because the item was off-site. This is disturbing because it looks like they use the same photo of the zippered middle pouch in several of their listings for black sac de jours. Some of the photos where the model is holding the bag look photoshopped too... like they use the same model photo and layer on a photo of the bag so it looks like it's in the crook of her arm or on her shoulder.
 
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#1,463
I purchased a mink coat form TRR because it says “Excellent condition, no sign of wear” & was size small. When I received it, it showed plenty of wear & was European size 44 which is like L/XL. I returned it on the same day but I believe I still get charged for return shipping. I think it’s 50/50 chance of getting something nice on that site.
IMG_3615.jpgIMG_3616.jpg
 
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#1,464
I remain amazed that anybody can take the leap of faith required to spend more than a hundred bucks or so for anything on TRR that can’t be returned... especially handbags for which they are asking many hundreds or even thousands of dollars. Redacting the code numbers was the absolute last straw for me. 4-5 blurry pictures, no code, their unsubstantiated promise of authenticity, and no returns... absolutely NO WAY.
 
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#1,465
ellewooods said:
Hi all,

I recently bought a Chanel shoulder bag from TRR that I was panicked was fake. Long story short, it was a vintage bag I'd had my eye on for a long time, and one in "excellent" condition showed up on TRR--I snapped it up quickly, and then soon realized there was no info in the general description or condition description about a serial hologram, nor any photos of the serial hologram.

I received the bag yesterday and it did end up having a serial hologram and matching auth card, despite nothing in the descriptions about it. Although I'm still waiting for it to be authenticated via the Auth This Chanel thread (and will update this thread when it is or is not authenticated), just wanted to post here that TRR doesn't seem to put any info about serial holograms in Chanel listings anymore, or at least not in newer listings. Possibly a result of TRR's trademark litigation with Chanel; who knows.

I'm unclear on whether others have had success reaching out to TRR to ask for additional photos/info for an item, but given this new trend of not listing serial info, I'd recommend doing that for Chanel items.

As another aside about TRR--Although the bag was listed as "excellent-no visible signs of wear" condition, it has several marks and significant signs of wear on the interior near the pockets. None of this was in the description. The outside is basically pristine and the interior wear isn't bad enough for me to send it back, but just another story to add to the many on here that their condition opinions are not always accurate.
Click to expand...

Update: the bag was authenticated in the Auth this Chanel forum, thankfully. Good news but still annoying that they didn't give any info about the serial. I probably won't shop with them in the future just because of the uncertainty.
 
#1,466
Sharing some of my experiences as a buyer:

- pricing varies wildly. No consistency at all. Probably reflects the high amount of staff they have conducting the appraisals and pricing, who don’t have sufficient expertise.

- chances are that from our experience, we know more about the brands we use and about accurately describing / authenticating them than they do. I would not buy unless it was something I feel confident in my ability to authenticate. I had to correct / educate their staff to explain why info provided was wrong. They have too much inventory to be accurate every time, and probably too many staff for everyone to share the level of expertise that we have. I don’t trust them to authenticate at all.

- even if it says no returns, they will accept a return and refund shipping both ways if the description is off

- most of the time the descriptions have been accurate for me, but I have had several issues with odor. I keep the item closed in a garment bag with dryer sheets for a while and that helps. One smelled of strong perfume which of course was not disclosed. One bag had a lot of color transfer which was not disclosed or visible in the photo but they offered to accept the return and refund it.

- the sizing description is sometimes based on standard sizing and not the actual tag on the item. This is common practice with vintage sellers because sizing standards vary over time, and sizes then and now with the same number can be completely different measurements, so the numbers can be meaningless.
 
#1,467
i*bella said:
I emailed TRR once asking for additional photos of a Saint Laurent sac de jour because the description was vague ("multitonal hardware") and the photo of the middle zipper was blurry. CS responded that they couldn't provide additional photos because the item was off-site. This is disturbing because it looks like they use the same photo of the zippered middle pouch in several of their listings for black sac de jours. Some of the photos where the model is holding the bag look photoshopped too... like they use the same model photo and layer on a photo of the bag so it looks like it's in the crook of her arm or on her shoulder.
Click to expand...

They DO photoshop the model shots. Then again, most online retailers do to some extent. Too much volume to shoot pieces individually.
 
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#1,468
Blueberry1 said:
I remain amazed that anybody can take the leap of faith required to spend more than a hundred bucks or so for anything on TRR that can’t be returned... especially handbags for which they are asking many hundreds or even thousands of dollars. Redacting the code numbers was the absolute last straw for me. 4-5 blurry pictures, no code, their unsubstantiated promise of authenticity, and no returns... absolutely NO WAY.
Click to expand...
agree. they have become much more risky now that they had to take out codes/serial pics for all bags. pretty sure that is due to the ongoing lawsuit. but, with just 4 or 5 horrid pictures and no date codes, it's not worth it anymore. their return policy is bad, their reputation isn't all that great. they have low prices on many top brands but you take a huge risk. i just recently purchased a Longchamp, described as good, and the photos showed it to be ok. when it arrived it was in very bad condition. i called, and the woman said that good = horrible condition and is the lowest rank. i had no idea. and they charged 11.95 return shipping when i paid it myself for $5.95. just a bunch of dopes running that company imo
 
#1,469
ellewooods said:
Hi all,

I recently bought a Chanel shoulder bag from TRR that I was panicked was fake. Long story short, it was a vintage bag I'd had my eye on for a long time, and one in "excellent" condition showed up on TRR--I snapped it up quickly, and then soon realized there was no info in the general description or condition description about a serial hologram, nor any photos of the serial hologram.

I received the bag yesterday and it did end up having a serial hologram and matching auth card, despite nothing in the descriptions about it. Although I'm still waiting for it to be authenticated via the Auth This Chanel thread (and will update this thread when it is or is not authenticated), just wanted to post here that TRR doesn't seem to put any info about serial holograms in Chanel listings anymore, or at least not in newer listings. Possibly a result of TRR's trademark litigation with Chanel; who knows.

I'm unclear on whether others have had success reaching out to TRR to ask for additional photos/info for an item, but given this new trend of not listing serial info, I'd recommend doing that for Chanel items.

As another aside about TRR--Although the bag was listed as "excellent-no visible signs of wear" condition, it has several marks and significant signs of wear on the interior near the pockets. None of this was in the description. The outside is basically pristine and the interior wear isn't bad enough for me to send it back, but just another story to add to the many on here that their condition opinions are not always accurate.
Click to expand...

My last order from TRR all items were fake. I send them back and they are back on the site right away. I don’t trust TRR These are the fake Jimmy’s available again for their next victim https://www.therealreal.com/product...mmy-choo-netted-pointed-toe-pumps-X1FMxJuM_Rc
 
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#1,470
ccbaggirl89 said:
agree. they have become much more risky now that they had to take out codes/serial pics for all bags. pretty sure that is due to the ongoing lawsuit. but, with just 4 or 5 horrid pictures and no date codes, it's not worth it anymore. their return policy is bad, their reputation isn't all that great. they have low prices on many top brands but you take a huge risk. i just recently purchased a Longchamp, described as good, and the photos showed it to be ok. when it arrived it was in very bad condition. i called, and the woman said that good = horrible condition and is the lowest rank. i had no idea. and they charged 11.95 return shipping when i paid it myself for $5.95. just a bunch of dopes running that company imo
Click to expand...

You can always file a claim with your credit card company if TRR is unwilling to cooperate. The low prices are for fakes. Any luxury brand shoes in good condition with a starting price $125 or less are fakes, I spotted plenty!
 
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