Mansur Gavriel Mansur gavriel crossbody problem

Shelly319

Shelly319

Member
May 13, 2015
452
312
#1
Hi everyone, I'm having a quality issue with my Mansur gavriel crossbody. I bought the bag at the May restock and noticed in the past month that the area around the snap closure is showing the indentation of the snap closure through the leather which is unslightly. Anyone else experiencing this problem? I've attached photos. I have reached out to Mansur gavriel for assistance. ImageUploadedByPurseForum1467377611.943460.jpgImageUploadedByPurseForum1467377621.569595.jpg
 
#2
I agree that the closure shouldn't show through like that. I can't think this is normal. The leather is beautiful though. Is that the veg tanned brandy?
 
  • Like
Reactions: Shelly319
#5
Chagall said:
I can certainly see how this would discourage you.
Click to expand...

Yes well I will reserve comment on other issues I've been dealing with related to this bag. I will say though that have had a friend mention that the problem with the snap makes it look like a female body part. Since then I can't look at the bag the same way!!!!
 
#9
Luv2Shop1 said:
It looks odd for sure...but I am pretty sure they'll call it normal wear.

Let us know how it goes if you pursue it with MG.

Good luck!
Click to expand...

So here's the update: MG insists it is not a defect but we were able to work something out. I don't ever plan to purchase one of their bags again. And that's where I'm going to leave it.
 
#10
Shelly319 said:
So here's the update: MG insists it is not a defect but we were able to work something out. I don't ever plan to purchase one of their bags again. And that's where I'm going to leave it.
Click to expand...

I am glad you were able to work something out. :idea:

I understand your frustration, though, with MG's customer service.

Thanks for posting the update.
 
  • Like
Reactions: Shelly319
You must log in or register to reply here.
Top
Back