Six weeks ago I shipped a very expensive J12 to Chanel Orlando to be forwarded to Chanel's US repair facility. I used Chanel Orlando as it was the nearest free standing store to my location. Chanel customer service gave me the name and email address of the jewellery service person there. She responded to my emails, kept me updated, and called me with a quote once my watch arrived at the repair facility. She quoted me 2 weeks for the repair. That was 5 weeks ago.
I realize she has no control over the speed of work at the repair facility, and I mentioned that when I emailed her last week for an update. I received no response. So I waited another week, assuming maybe she's off work, whatever. I emailed again this week, simply asking if she had any news on my watch and if 5-6 weeks was normal. Still no response. Again, I realize she has no control over repair times, but I'm VERY disappointed that I can't get a simple, polite response. I can't get away with ignoring emails at my job, I would think Chanel would frown upon this as well. :/
It this typical? My next step is a phone call. Her emails all ended with "Feel free to contact me with any questions or concerns."
I realize she has no control over the speed of work at the repair facility, and I mentioned that when I emailed her last week for an update. I received no response. So I waited another week, assuming maybe she's off work, whatever. I emailed again this week, simply asking if she had any news on my watch and if 5-6 weeks was normal. Still no response. Again, I realize she has no control over repair times, but I'm VERY disappointed that I can't get a simple, polite response. I can't get away with ignoring emails at my job, I would think Chanel would frown upon this as well. :/
It this typical? My next step is a phone call. Her emails all ended with "Feel free to contact me with any questions or concerns."