Is it just me or is customer service across the luxury board just terrible now?
Does anyone actually check LV luggage and if so how do you even maintain it?
I have a pretty impressive collection of LV luggage, some runway pieces and I recently had a Suhali L'Extravagant repaired without problem. But this story is about a monogram duffle.
Trying to clean out closet and found this monogram sac athleticism that I received as a gift from a boss maybe 6 years ago. It sat in my closet for YEARs until I decided to use it just once on a trip from NYC to Hawaii. I remember the moment I was walking down the street with this thing's strap slung across my shoulder when the buckle holding the strap snapped off and broke. I hadn't even walked two blocks and this thing fell apart on me. Unbelievable. But I couldn't find the metal pin of the strap and was already late to the airport so just got in a cab and checked this bag at the airport.
I was only staying in one place the entire trip, so it wasn't manhandled once I got to Hawaii and it was checked again to return to NYC and after that the bag was kept in its dust bag.
So I brought it to an LV store to complain about the fact that this pin of the buckle to the strap broke from not even a lot of weight (just a bunch of cotton clothes, swimsuits, etc) with barely any use on it. The sales representative said obviously this bag has had a lot more wear and tear than that, noting the water spots on the leather handle that must have been from drops of rain when the bag was being brought by baggage handlers to the plane on the return back, and the fact that this is a discontinued model. I reiterated the fact that I used the bag on one trip and that I swear that the buckle broke before I got to the airport, heck practically after I left my front door.
She just kept implying that I was LYING. That the bag had many years of battered use.Literally this exchange went on for ten minutes, me insisting that it was 1 trip, that a 4k bag should problably endure 1 trip. And she insisted that it was used more than that.
I assure all of you the bag is in pristine condition except for a scratch on the side, some water spotting on the handle, and this broken buckle. It's been a month and I haven't even heard from them on the status :excl: I wish I could take photos and show you.
Besides being called a liar by this associate, is it just me or is it insane that a luxury brand built on a legacy of exceptionally well made luggage, wouldn't stand by the quality of their product, especially when it costs at least $3k?
So I said, listen if you can't even stand by your products design I will just buy my $5000 luggage elsewhere, to which she didn't say anything. Just ignored me. My boyfriend and I were like WELL I GUESS WE'LL JUST NEVER BUY LV AGAIN
Has anyone else had this problem? I don't even know what to say, if luxury luggage brands can't even stand by the quality of their luggage then what is the point?
Does anyone actually check LV luggage and if so how do you even maintain it?
I have a pretty impressive collection of LV luggage, some runway pieces and I recently had a Suhali L'Extravagant repaired without problem. But this story is about a monogram duffle.
Trying to clean out closet and found this monogram sac athleticism that I received as a gift from a boss maybe 6 years ago. It sat in my closet for YEARs until I decided to use it just once on a trip from NYC to Hawaii. I remember the moment I was walking down the street with this thing's strap slung across my shoulder when the buckle holding the strap snapped off and broke. I hadn't even walked two blocks and this thing fell apart on me. Unbelievable. But I couldn't find the metal pin of the strap and was already late to the airport so just got in a cab and checked this bag at the airport.
I was only staying in one place the entire trip, so it wasn't manhandled once I got to Hawaii and it was checked again to return to NYC and after that the bag was kept in its dust bag.
So I brought it to an LV store to complain about the fact that this pin of the buckle to the strap broke from not even a lot of weight (just a bunch of cotton clothes, swimsuits, etc) with barely any use on it. The sales representative said obviously this bag has had a lot more wear and tear than that, noting the water spots on the leather handle that must have been from drops of rain when the bag was being brought by baggage handlers to the plane on the return back, and the fact that this is a discontinued model. I reiterated the fact that I used the bag on one trip and that I swear that the buckle broke before I got to the airport, heck practically after I left my front door.
She just kept implying that I was LYING. That the bag had many years of battered use.Literally this exchange went on for ten minutes, me insisting that it was 1 trip, that a 4k bag should problably endure 1 trip. And she insisted that it was used more than that.
I assure all of you the bag is in pristine condition except for a scratch on the side, some water spotting on the handle, and this broken buckle. It's been a month and I haven't even heard from them on the status :excl: I wish I could take photos and show you.
Besides being called a liar by this associate, is it just me or is it insane that a luxury brand built on a legacy of exceptionally well made luggage, wouldn't stand by the quality of their product, especially when it costs at least $3k?
So I said, listen if you can't even stand by your products design I will just buy my $5000 luggage elsewhere, to which she didn't say anything. Just ignored me. My boyfriend and I were like WELL I GUESS WE'LL JUST NEVER BUY LV AGAIN
Has anyone else had this problem? I don't even know what to say, if luxury luggage brands can't even stand by the quality of their luggage then what is the point?