I'm fairly new to ebay and not sure if this is normal. I bought a bag listed as NWT and seller stated it was in perfect condition and would ship with a gift box and tissue. I received it crammed in an envelope with no box and the strap is damaged. I contacted the seller, sent pics of the damage, and they said they had another bag in perfect condition. They said to open a return through eBay and ship the bag back to them. Once they receive the damaged bag they will ship out the new one and cancel the return request.
Is this the normal way to handle a situation like this? I feel like I shouldn't have to pay return shipping for a damaged bag and run the risk of never receiving the new bag. I opened a return case like the seller has requested but have not shipped the bag out yet.
What I really want is to just return it and call it done. This bag has been a headache and I'm afraid the new one will be poorly shipped and damaged as well. Seller states though that they do not offer returns.
Is this the normal way to handle a situation like this? I feel like I shouldn't have to pay return shipping for a damaged bag and run the risk of never receiving the new bag. I opened a return case like the seller has requested but have not shipped the bag out yet.
What I really want is to just return it and call it done. This bag has been a headache and I'm afraid the new one will be poorly shipped and damaged as well. Seller states though that they do not offer returns.