I just wanted to update you all on my latest experience with Bal's Customer Service. Quick recap: I bought a black Work from BalNY last January and it started turning into an iridescent/metallic mess after a few months. I called the store and was asked to send it in for review. They determined immediately that it was a defect in the leather and offered me a store credit. While I was bummed to say goodbye to my Work, I was excited to get a new bag and glad that Bal honored the return. They were truly wonderful to deal with. I chose the ME City in Rose de Sables. She's truly a chameleon and will be a beautiful bag for so many different outfits.
Thanks for letting me introduce her!
Thanks for letting me introduce her!