I just want to rant a little bit about a recent experience I had with FedEx involving the shipment of a precious MJ Brigitte bag that I picked up and sold at cost for a friend...
I had the package insured for $800 (there were some other goodies for her in it too) with Direct Signature required which I believe is supposed to be their most secure signature requirement - it requires the actual signature of the named recipient, not an adult substitute or neighbor or even a signed note authorizing that the package be left if there is no response. However, in spite of this, the FedEx guy just pitched it over her fence and left it in her yard!
The most galling part is that when we looked up the tracking number, it lets you see a recorded image of the "signature" and he had apparently scrawled a fake "signature" for her that didn't even look like human handwriting. Luckily the package and the Brigitte bag were fine when she got home but it had been sitting out there for 6+ hours and who knows what would've happened if it ended up being stolen and we had tried to pursue a claim from FedEx.
She said that her delivery people usually know that she prefers them to leave the package over the fence but this package was supposed to be an exception because of the high value - she didn't leave a written authorization or anything and you'd think that paying extra for a requirement like Direct Signature ought to override mere "custom" unless there's been more explicit and insistent directions to FedEx to leave it, with some signing over of liability.
Just a warning to you all and I don't know whether there's anything more we can do to ensure safe and secure shipment of packages of such high value!
I had the package insured for $800 (there were some other goodies for her in it too) with Direct Signature required which I believe is supposed to be their most secure signature requirement - it requires the actual signature of the named recipient, not an adult substitute or neighbor or even a signed note authorizing that the package be left if there is no response. However, in spite of this, the FedEx guy just pitched it over her fence and left it in her yard!
The most galling part is that when we looked up the tracking number, it lets you see a recorded image of the "signature" and he had apparently scrawled a fake "signature" for her that didn't even look like human handwriting. Luckily the package and the Brigitte bag were fine when she got home but it had been sitting out there for 6+ hours and who knows what would've happened if it ended up being stolen and we had tried to pursue a claim from FedEx.
She said that her delivery people usually know that she prefers them to leave the package over the fence but this package was supposed to be an exception because of the high value - she didn't leave a written authorization or anything and you'd think that paying extra for a requirement like Direct Signature ought to override mere "custom" unless there's been more explicit and insistent directions to FedEx to leave it, with some signing over of liability.
Just a warning to you all and I don't know whether there's anything more we can do to ensure safe and secure shipment of packages of such high value!