I've been a chanel shopper for awhile now, and I decided to re-add a M/L classic flap to my collection. I found one at a Saks in my hometown (I live in a different state now) and wanted to use my Saks card, so I contacted the boutique and began working with a random SA. I began conversing with her on Sunday evening when she stopped responding to my texts. I called the store and she said that she'd in the morning and could ring me up then - and that the bag could be overnighted so I'd have it on Tuesday. It sounded like she was busy so I said sure, I'll contact you in the morning!
Fast forward to today - I texted her at 11am and said I was ready to buy and asked what the cutoff for overnight shipping was. She didn't reply back until close to 12 and said that she had just gotten into the store. I decided at that point to call in just to be sure that I could purchase the bag and have it overnighted. I spoke to her at just before 12 and gave her my info - she said she would call once it was rung up.
At 12:40 I hadn't heard from her, so I texted just to be sure everything was OK. She said that she hadn't rung it up yet and I reiterated that I wanted to be sure that the bag could leave today and asked if there was anything I needed to do to speed up the process. She replied almost an hour later, saying that the cutoff for overnight shopping was actually 3pm and we had time. By now it was 1:30 and I was getting anxious. I'd moved around an appointment tomorrow so that I would be sure to be home when the bag arrived.
At 2pm, she finally rung up the bag and I received a receipt in my email. I was relieved and she said she was just calling for authorization to ship. At 2:45 I hadn't heard from her, so I contacted her again and asked if everything was good. She said "nothing yet I just ran out of the boutique i'll try again when I get back". Knowing the cutoff was 3pm, I was getting super antsy. I asked "so it wont' ship today?" and she replied "the cutoff is actually 330 so we have time". In the meantime, I called saks credit services and they told me repeatedly that the bag was cleared to ship and all the SA needed to do was call in and they would authorize it.
4pm happens and she tells me that she had her coworker bring it down to shipping. I asked if it left today and she said she doesn't know because shipping is now closed. I'm pretty furious by this point because I gave her my info two hours before she rang the bag up. I call the boutique and am told by the manager that the bag did not ship today.
If you got this far, thanks for reading .... I'm so frustrated. I know it's a huge first world problem, but I rearranged my whole schedule (getting up 2 hours before I actually need to) to be here for this bag and now it's not coming tomorrow - all when if the SA had rang up the bag when I sent her the info, it would have been done in time. They agreed to refund the cost of the overnight shipping and told me I'd have the bag on Wednesday. Arggggh!
Fast forward to today - I texted her at 11am and said I was ready to buy and asked what the cutoff for overnight shipping was. She didn't reply back until close to 12 and said that she had just gotten into the store. I decided at that point to call in just to be sure that I could purchase the bag and have it overnighted. I spoke to her at just before 12 and gave her my info - she said she would call once it was rung up.
At 12:40 I hadn't heard from her, so I texted just to be sure everything was OK. She said that she hadn't rung it up yet and I reiterated that I wanted to be sure that the bag could leave today and asked if there was anything I needed to do to speed up the process. She replied almost an hour later, saying that the cutoff for overnight shopping was actually 3pm and we had time. By now it was 1:30 and I was getting anxious. I'd moved around an appointment tomorrow so that I would be sure to be home when the bag arrived.
At 2pm, she finally rung up the bag and I received a receipt in my email. I was relieved and she said she was just calling for authorization to ship. At 2:45 I hadn't heard from her, so I contacted her again and asked if everything was good. She said "nothing yet I just ran out of the boutique i'll try again when I get back". Knowing the cutoff was 3pm, I was getting super antsy. I asked "so it wont' ship today?" and she replied "the cutoff is actually 330 so we have time". In the meantime, I called saks credit services and they told me repeatedly that the bag was cleared to ship and all the SA needed to do was call in and they would authorize it.
4pm happens and she tells me that she had her coworker bring it down to shipping. I asked if it left today and she said she doesn't know because shipping is now closed. I'm pretty furious by this point because I gave her my info two hours before she rang the bag up. I call the boutique and am told by the manager that the bag did not ship today.
If you got this far, thanks for reading .... I'm so frustrated. I know it's a huge first world problem, but I rearranged my whole schedule (getting up 2 hours before I actually need to) to be here for this bag and now it's not coming tomorrow - all when if the SA had rang up the bag when I sent her the info, it would have been done in time. They agreed to refund the cost of the overnight shipping and told me I'd have the bag on Wednesday. Arggggh!