Hey ladies
I sold a chanel boy bag couple days ago on eBay, the buyer received it this afternoon, and now she opened an eBay case saying that the chain was detached from bag, she said she will ship me back the bag, and ask me to issue her a full refund. She said I can claim my loss from FedEx, since it's FedEx problem.
But since she didn't ask additional insurance, so I don't think fedex will reimburse me.
In addition, I don't think boy bag's chain is so easy to break, it's not some kind fragile glasses. Even FedEx deliver with uncare, I don't think the chain will be detached. I'm so confused now. I know eBay will in favor of buyer, i don't know if it's fraud or not, I don't know if the buyer will ship back the same bag or not neither.
So would anybody help me what should I do now?
Thanks
I sold a chanel boy bag couple days ago on eBay, the buyer received it this afternoon, and now she opened an eBay case saying that the chain was detached from bag, she said she will ship me back the bag, and ask me to issue her a full refund. She said I can claim my loss from FedEx, since it's FedEx problem.
But since she didn't ask additional insurance, so I don't think fedex will reimburse me.
In addition, I don't think boy bag's chain is so easy to break, it's not some kind fragile glasses. Even FedEx deliver with uncare, I don't think the chain will be detached. I'm so confused now. I know eBay will in favor of buyer, i don't know if it's fraud or not, I don't know if the buyer will ship back the same bag or not neither.
So would anybody help me what should I do now?
Thanks