I am frustrated, need to vent and I know you fellow tPFers will hear me out and possibly advice me on what to do next.
I bought my Insolite Pink wallet at the end of Sept.2010. The glazing started peeling a year later (I do baby my LVs) but since I have to drive a long way to the nearest LV store, I brought it to the store in March 2012 (well within a 2 year guarantee). It took them almost 2 months to repair but it came back in a nice shape and completely reglazed in May 2012.
In July 2012, just 2 months later, I noticed the glazing was peeling again so in August, I took it to Prague's LV store since I was on a mini vacation there. I nicely suggested that I would prefer a store credit since the wallet was still within its 2 year guarantee and was having the same problem for the second time around.
Fast forward one month.
I just got off the phone with Prague store and the SA in charge of repairs was very rude to me telling me that I should be grateful that they repaired it for free and that store credit will not happen. I asked for an explanation on how to use something that obviously has a repetitive problem and asked whether I should drive 400kms every 3 months, wait for a month and go back to store to pick it up every time it starts peeling again. He told me that he will not lead philosophical disputes on what will happen if. And to top it off informed me that this repair was different from the first one. He couldn't explain how is one glazing of the edges different from the same glazing of the edges and simply stated that Paris ruled that way.
In our legal system you are entitled for your money back if the same problem repeats/has to be repaired 3 times. Not only didnt Prague store make sure I was a happy customer and give me store credit after 2 repairs of the same repair, but by claiming that it was a different repair, disabled me from getting my money back even when the problem appears again (which I am sure will).
What should I do? I used to be a huge LV advocate (especially because of their quality), but this just made me very angry :cry:.
I bought my Insolite Pink wallet at the end of Sept.2010. The glazing started peeling a year later (I do baby my LVs) but since I have to drive a long way to the nearest LV store, I brought it to the store in March 2012 (well within a 2 year guarantee). It took them almost 2 months to repair but it came back in a nice shape and completely reglazed in May 2012.
In July 2012, just 2 months later, I noticed the glazing was peeling again so in August, I took it to Prague's LV store since I was on a mini vacation there. I nicely suggested that I would prefer a store credit since the wallet was still within its 2 year guarantee and was having the same problem for the second time around.
Fast forward one month.
I just got off the phone with Prague store and the SA in charge of repairs was very rude to me telling me that I should be grateful that they repaired it for free and that store credit will not happen. I asked for an explanation on how to use something that obviously has a repetitive problem and asked whether I should drive 400kms every 3 months, wait for a month and go back to store to pick it up every time it starts peeling again. He told me that he will not lead philosophical disputes on what will happen if. And to top it off informed me that this repair was different from the first one. He couldn't explain how is one glazing of the edges different from the same glazing of the edges and simply stated that Paris ruled that way.
In our legal system you are entitled for your money back if the same problem repeats/has to be repaired 3 times. Not only didnt Prague store make sure I was a happy customer and give me store credit after 2 repairs of the same repair, but by claiming that it was a different repair, disabled me from getting my money back even when the problem appears again (which I am sure will).
What should I do? I used to be a huge LV advocate (especially because of their quality), but this just made me very angry :cry:.
